- Brian Nur Pratama created a UI/UX portfolio to showcase projects from his learning journey in 2021.
- One project involved redesigning the transfer flow on the BCA Mobile banking app based on user research to make the process simpler.
- He also explored design concepts for GoodInside, a app that provides positive news, music and podcasts to improve users' mood.
- Additionally, Brian helped design the Cuanin app, an online waste recycling platform where users can sell waste for points to redeem rewards.
Resume all my skills and educations and achievement
Brian Nur Pratama UX Research Portfolio
1. UI/UX Por tfolio
A Learning Journey From Brian Nur Pratama
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2. 02
Most Used Tools
Suite
Linkedin.com/brian.pratama
brian.nurpratama12@gmail.com
+62812 1083 7020
Contact
UIN Syarif Hidayatullah Jakarta
Bachelor of Economics
(Management)
2011 - 2016 | GPA 3.23
Binar Academy UI/UX Bootcamp
Feb - May 2021
Education
Have more than 4 years on startup and education industries
with high interest on UX Research, Customer Experience
and Operations. I've been studying UX since January 2020
and completed the UI/UX bootcamp at Binar Academy.
High curiosity make me interested in doing research. Some
of the research methods I have done include: interview,
survey, and field research
About Me
Brian Nur Pratama
UX Researcher
3. 03
PT. Uber Indonesia Technology
Jul 2017 - Jun 2018
Community Operations Specialist
Handle driver concern and complain
Collecting feedback from the new app drive
improving processes to optimize for better customer
experienc
Presented insight to the product team based on driver
feedback
Center for Urban and Regional Studies
Universitas Indonesia, May 2016 - Jun 2017
Junior Researcher & Administrative Staff
Collecting and analyze data from survey & questionnair
Arrange meeting, group discussion, seminar, et
Preparing administration and account payable
Working Experience
PT. Jindong Indonesia Pratama (JD.ID),
Sep 2018 - Dec 2018
Customer Experience Researcher
Comparing to other e-commerce, especially aftersale
process, policy, KPI,
service experience, et
Analyze other e-commerce process and how to resolve any
problem occurred
Maintaining online and offline JD.ID internal sales process
PT. Kargo Technologies
Dec 2018 - Dec 2020
Operations Specialist
Lead Verification for legality document of transporter
and
customer suppor
Create report based on agent performanc
Collecting and presented feedback to product team
Research Project Certification
Convenience strore sebagai tempat nongkrong (data
collector
Pengangguran perempuan wilayah jabodetabek (data
collector & analysis
BKT sebagai tempat rekreasi (data collector
Deffect rate project Uber (data analysis
Carbon beta project Uber (data collector and
analysis)
2021 Udemy
Master Digital Product Design: UX Research & UI Design
2021 Binar Academy
UI/UX Bootcamp
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Table of Content
02 Introduction
05 Research Process and Redesign
BCA Mobile
09 Design Exploration, Goodinside
13 UI/UX Design Cuanin App
6. 06
Research Background
Although many users of BCA Mobile. There are
still some pain points on that application. Many
people know the BCA mobile interface is less
up-to-date than other banking applications.
But i will focus on the pain points in the
transfer flow such as :
Research Method: User Interview, Observation
& Usability Testing
Users need to sms for transfer to a new
bank account
(iOS
Bias between term of “transfer” and “daftar
transfer
Bias between term of “transfer antar
rekening” and “transfer antar bank”
7. 07
New Design of BCA Mobile
The new flow is no
need registered new
bank account via
SMS and change the
term to “transfer
sesama” BCA and
“transfer antar Bank
to reduce bias.
8. 08
Research Summary
“That's very, very helpful. nowadays people rarely use sms
“It makes it easier because only have one transfer flow
“Prefer a new design because it is simpler and can be transferred directly”
User Feedback
One of best mobile banking apps but complicated transfer flow.
80% of users succeed in the usability testing task (direct success) and
prefer the new flow and design.
Conclusion
User will make a bank transfer to a
new account or has never been
transferred before.
Usability Testing
10. 10
Overview
GoodInside is a mobile-based
application that provides services to
filter negative news and provide
positive music and podcasts in the
hope of making users more positive.
GoodInside has a different concept
from other news portals. GoodInside
has the concept of providing filtered
information in the form of news, music
and podcasts so as to prevent
negative information from being
received by users.
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Login & Homepage
After you login on GoodInside.
You will get positive information
especially about Covid-19,
listen to great podcasts and
also chill with the great
music.
12. 12
News, Music & Podcast
Find your favorites positive
News, Music & Podcast in your
hand. Recharge your body &
soul.
14. About t he project
Cuanin is an online waste
recycling platform. Making it easier
for you to manage non-organic
waste, such as plastic bottles,
paper, metal, and others. You can
sell your waste and redeem it with
points than exchange these points
fo pulsa, internet data, PDAM and
electricity tokens
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Anggie Febi Yadith
Baladika Rintang Diargy
Brian Nur Pratam
Christine Ayu P N Onggo
Design Team
15. Homescreen
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When you go to the
homepage you will find
many features like
redeem point, pick-up,
waste history and
account. And also you
can find various voucher
recommendations.
17. Pickup Status
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You can easily track
the driver so you will
know when the driver
arrives. You can also
send the message or
call the driver.
18. Waste History
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On the ‘riwayat’ menu you can see
your waste transaction history.
Click the date to find out more
details of transaction history like
type of waste, weight, total waste
and point that you get from that
transaction.
19. Reedem Point
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Redeem point menu
to see points that you
have. You can
redeem your points
to your pulsa, data
internet, electricity,
etc.
