1. Brian Hill
405-669-7243
Brian.m.hill93@gmail.com
Qualifications
Solutions-focused, team oriented Technical Support Analyst with 3 years of experience in the IT
field with the Army. An excellent understanding of computer hardware and software
troubleshooting, Cisco switches and routers configuration, Active Directory Exchange
administration, and Remedy Ticket System management.
Technical Skills
MS Office/Word/Excel/PowerPoint 2003/2007/2010 - PC Repair and Troubleshooting - Network
Troubleshooting - Wireless Troubleshooting - Active Directory – Exchange – Remedy
Certifications
 CCNA – 1/2013
 CompTia Network+ and Security+ - 6/2012
 A+ Certification – 4/2011
Professional Experience
July 2011 – November 2014 US ARMY
IT Support Analyst
I was stationed in Germany as a Helpdesk technician where I supported 600 users. I was then
deployed to Afghanistan where I was Team Lead over 6 help desk technicians. I maintained our
network and configured and set up Cisco router and switches. I also assisted the network admin
with Active directory and Exchange administration supporting several other locations. I was
then stationed in Bliss Texas as a Help Desk Technician where supported 1200 users.
 Desktop hardware and software repair and support
 Windows XP/7 technical support
 Microsoft Office 2007/2010
 Active Directory
o Account creation and deletion
o Password resets
o Distribution groups
o Set up security policies

2.  Exchange
o Troubleshooting
o Reconfigure mailboxes
o Account creation and deletion
 Remedy Ticket System management
 Cisco Switches and Routers
o Configuration and administration
Education
Midwest City High School