This document is a resume for Ge'Darren Dulin that outlines his experience working for Family Dollar Stores in various point-of-sale roles from 2001 to present. It lists his responsibilities and accomplishments in positions including senior business analyst, technical field support, and hardware/software support. The resume also provides details on Dulin's skills, education, and certifications relevant to point-of-sale systems and technology.

1. 12900 Lake Erie Lane
Charlotte, NC 28273
Home (704) 778-3303
Mobile (704) 369-9465
gedarren_d@yahoo.com
Experience Family Dollar Stores - Charlotte, NC
Senior Business Analyst -Point of Sale July ‘07 - Present
 Project management for small to medium POS changes
 Team lead for multiple larger POS implementations
 Experience in requirements gathering, test management , and software deployments
Technical Field Support - Point of Sale March ‘03 - July ‘07
 Tested and supported new and current POS hardware and software
 Level three POS support for all stores
 Provided support for POS data transmission
 Traveled to stores around the country for onsite support
Hardware/Software Support - Point of Sale July ‘01 - Mar‘03
 Provided hardware and software support to all POS equipment
 Assembled and installed new store hardware and software
 Shipped and received new and replacement equipment for all stores
Skills  SAP and GK Point of Sale
 Toshiba TEC Point of Sale Hardware
 Verifone, NCR and Honeywell
peripherals
 Planview v11
 Jira v7.0.10
 Microsoft SharePoint
 Microsoft Office
 DOS, Windows XP, 2000 and WEPOS
 Microsoft Project and VISIO
 SQL Developer, SQL Studio Management
2008, and TOAD
 UC4 Workload Automation Suite 7.1
(Appworx)
 Retek Merchandising System 9.1
 System Center Configuration Manager
(SCCM )
 Informatica 9.1.0
 Micro Focus QADirector
Education University of North Carolina at Charlotte August ‘16 - Present
 Major in Management Information Systems
ECPI College of Technology Charlotte July ‘99 - Aug ‘01
 Associate of Applied Science Computer Electronics Technology
 Major in Computer Network Technology
 National Vocational - Technical Honor Society Member
Certifications  Microsoft Certified Professional - September ‘01
 A+ Certified - March ‘01
 Net+ Certified - August ‘04
 ITIL v3 Foundations Certified - August ‘11
Ge’Darren Dulin