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12900 Lake Erie Lane
Charlotte, NC 28273
Home (704) 778-3303
Mobile (704) 369-9465
gedarren_d@yahoo.com
Experience Family Dollar Stores - Charlotte, NC
Senior Business Analyst -Point of Sale July ‘07 - Present
 Project management for small to medium POS changes
 Team lead for multiple larger POS implementations
 Experience in requirements gathering, test management , and software deployments
Technical Field Support - Point of Sale March ‘03 - July ‘07
 Tested and supported new and current POS hardware and software
 Level three POS support for all stores
 Provided support for POS data transmission
 Traveled to stores around the country for onsite support
Hardware/Software Support - Point of Sale July ‘01 - Mar‘03
 Provided hardware and software support to all POS equipment
 Assembled and installed new store hardware and software
 Shipped and received new and replacement equipment for all stores
Skills  SAP and GK Point of Sale
 Toshiba TEC Point of Sale Hardware
 Verifone, NCR and Honeywell
peripherals
 Planview v11
 Jira v7.0.10
 Microsoft SharePoint
 Microsoft Office
 DOS, Windows XP, 2000 and WEPOS
 Microsoft Project and VISIO
 SQL Developer, SQL Studio Management
2008, and TOAD
 UC4 Workload Automation Suite 7.1
(Appworx)
 Retek Merchandising System 9.1
 System Center Configuration Manager
(SCCM )
 Informatica 9.1.0
 Micro Focus QADirector
Education University of North Carolina at Charlotte August ‘16 - Present
 Major in Management Information Systems
ECPI College of Technology Charlotte July ‘99 - Aug ‘01
 Associate of Applied Science Computer Electronics Technology
 Major in Computer Network Technology
 National Vocational - Technical Honor Society Member
Certifications  Microsoft Certified Professional - September ‘01
 A+ Certified - March ‘01
 Net+ Certified - August ‘04
 ITIL v3 Foundations Certified - August ‘11
Ge’Darren Dulin

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GeDarren_Dulin_Resume4

  • 1. 12900 Lake Erie Lane Charlotte, NC 28273 Home (704) 778-3303 Mobile (704) 369-9465 gedarren_d@yahoo.com Experience Family Dollar Stores - Charlotte, NC Senior Business Analyst -Point of Sale July ‘07 - Present  Project management for small to medium POS changes  Team lead for multiple larger POS implementations  Experience in requirements gathering, test management , and software deployments Technical Field Support - Point of Sale March ‘03 - July ‘07  Tested and supported new and current POS hardware and software  Level three POS support for all stores  Provided support for POS data transmission  Traveled to stores around the country for onsite support Hardware/Software Support - Point of Sale July ‘01 - Mar‘03  Provided hardware and software support to all POS equipment  Assembled and installed new store hardware and software  Shipped and received new and replacement equipment for all stores Skills  SAP and GK Point of Sale  Toshiba TEC Point of Sale Hardware  Verifone, NCR and Honeywell peripherals  Planview v11  Jira v7.0.10  Microsoft SharePoint  Microsoft Office  DOS, Windows XP, 2000 and WEPOS  Microsoft Project and VISIO  SQL Developer, SQL Studio Management 2008, and TOAD  UC4 Workload Automation Suite 7.1 (Appworx)  Retek Merchandising System 9.1  System Center Configuration Manager (SCCM )  Informatica 9.1.0  Micro Focus QADirector Education University of North Carolina at Charlotte August ‘16 - Present  Major in Management Information Systems ECPI College of Technology Charlotte July ‘99 - Aug ‘01  Associate of Applied Science Computer Electronics Technology  Major in Computer Network Technology  National Vocational - Technical Honor Society Member Certifications  Microsoft Certified Professional - September ‘01  A+ Certified - March ‘01  Net+ Certified - August ‘04  ITIL v3 Foundations Certified - August ‘11 Ge’Darren Dulin