This document provides an overview and summary of the IATA Operational Safety Audit (IOSA) program. It discusses the background and goals of IOSA, which aims to standardize airline audits globally. The document outlines the IOSA audit process, including preparation, on-site audits conducted by accredited organizations, potential findings, corrective actions, and registration. It also proposes an action plan for the company to achieve IOSA registration by a target date.

1. IATA Operational Safety Audit (IOSA) Marketing Division Briefing Jeddah 22/02/2005 Presented by Capt. Abdulhameed Alghamdi GM Corporate Safety ICSC chairman

5. What is IOSA? Section 1

10. Do We need IOSA ?

11. Accidents are the tip of the iceberg Fatal accidents Serious incidents Minor incidents 1 30 300 Safety Actions Operational Challenges Heinrich’s Safety Pyramid

12. Total reported safety related events 2000-2004

13. SCC Work Process

14. Total A/C Ground Damage by Cause 2001-2004 11 169 89 63

15. Total categorized reported safety related events 2000-2004 496 537 1305 91 376 506 123

17. Threat and Error Management (TEM) Threats Threat Mgmt Error Mgmt Errors Outcome Contributing Factors Contributing Factors

21. STATES Airlines

22. Without IOSA Audit: Audit Audit Audit Audit Audit Audit Audit Audit Audit Airline A Airline B Airline C Airline Z Airline Y Airline X

23. With IOSA Audit: System IOSA Airline C Airline Z Airline X Airline Y Airline A Airline B

24. IOSA Benefits Section 2

27. IOSA Principle Section 3

30. IOSA Structure Section 4

34. IOSA Relationships IOSA Oversight Committee Audit Organisation Endorsed Training Organisation IOSA Programme Airline Audit Training Accreditation Accreditation

35. IOSA Documentation Section 5

38. SVA Preparation Section 6

42. ECM GM Corporate Safety ICSC Members Safety Spl. ICSC Cord. GM. Tech. Quality Assurance GM. A/P Services Programs GM Pax Sales & SVCS, Africa AGM Budget Performance Ctrl Snr. Mgr. Royal admin & Sup Snr Mgr. Regional IFS OOK Snr. Mgr. Organization Studies Mgr. FLT OPS STD POL & Proc Mgr. CGO SVCS Support MGR Catering Snr. Spl/ MATS MGMT Q.A Legal Advisor Spl. OPS Control Information tecnolegy Corporate Training ICSC Organizational Chart

43. 23 November 2004

45. Safety & Security Division Team VP Safety & Security AGM Ground Safety Chief Safety & Security Snr. Mgr. Regional safety MGR. Environmental MGR. Facilities Safety MGR. Technical Safety AGM Flight Safety GM Corporate Safety GM Aviation Security GM. Facility Security GM Corporate Safety/ICSC Member Mgr security investigation and support svcs (act) MGR. Support Facilities MGR. in kingdom Security coordination AGM Support facility in king dom station AGM Aviation Security Snr. Mgr. Aviation Security Systems MGR. Aviation Security MGR. Aviation & Stations Security Coordination “A ” MGR. Aviation Security Investigation

47. Divisional IOSA Implementation Support Legal Affairs Support Finance 15/04/2005 Human Resources 15/03/2005 Catering 01/04/2005 Cargo Sales Service 28/04/2005 Passenger Customer Services 28/02/2005 Passenger Sales & Services 28/03/2005 In flight Services 28/03/2005 Operations Control Center 28/02/2005 Materials Management 15/03/2005 Technical Service 31/3/2005 Royal Flights Operations 14/03/2005 Flight Operations 28/ 02/ 2005 Safety & Security Target Date Division

48. ICSC Action Plan Phases Preparation Title 23 NOV2004 30 APR 2005 One Target Date Phase No.

51. ICSC ITEMS Yes ICSC Members Other Departments Preparation Process Experience 4.4 Yes ICSC Members Division Actions 4.3 Yes ICSC RS WG Ramp Safety Working Progress (RSWP) 4.2 Yes ICSC IIS WG Internal Information Shearing Working Group Progress (IISWG). 4.1 Yes ICSC Members SH&E Year 2000audit Report 3.3 Yes ICSC Members Determining The Need For The ICSC Members IOSA Training Course 1.5 Yes ICSC Members Schedule The Pre-audit Visit 1.4 Yes ICSC Chairman Sign The Audit Agreement 1.3 Yes ICSC Members Determining The Audit Organization 1.2 Conformity Responsibility Summary ICSC ITEMS No.

52. Airline IATA AO IOSA Audit Agreement Audit Agreement

53. IOSA Audit Process Section 7

59. SAASM

60. CSQM

61. ICSC Action Plan Phases Implementation Title 01 MAY 2005 Two Target Date Phase No.

68. Possible Audit Results no action required result in written recommendations require corrective action assures IOSA registry do not affect IOSA registry must be closed prior to IOSA registry Conformity Observations Findings

69. IOSA Audit Process Timelines Initial IOSA Registration Date On-site Audit (5 days) Closing Meeting All Findings Closed Audit Expires if not all Findings closed within a maximume of 12 months IOSA Registration Renewal IOSA Registration Period (24 months) (30 days) Agreeing upon Corrective Action Plan (CAP)

71. Findings Section 9

74. QA Statistics from review of Audit Reports 750 210 980 27 Total 194 100 410 11 Jun 2004 16 10 76 3 Mar 2004 221 39 180 5 Dec. 2003 319 61 314 8 Apr. 2003 Not Applicable Observations Findings Number of Reports Version of SIM

75. QA Statistics The Number Of Findings In Each Section As a % Of 27 Reports Finding

76. QA Statistics The Number Of Observation In Each Section As a % Of 27 Reports Observing

77. IAR and IOSA Registration Section 8

82. Auditee 1) Request for Access 4) Access Provided 2) Notification of Request 3) IF Access Authorized Access to the IOSA Audit Report Interested Party Airline IATA IOSA Database

83. ICSC Action Plan Phases Maintaining Title Pending Three Target Date Phase No.

86. Thank You ?