Dough Slapper or Dough Master: Building Reports for Papa John's
•
1 like•606 views
How Bluewater Reporting Pages brought consistency and engagement to Papa John's franchisee training programs, as presented by our VP of Technology, Michael Bond, at Cornerstone Convergence, May 12, 2015.
Recommended
Recommended
More Related Content
Viewers also liked
Similar to Dough Slapper or Dough Master: Building Reports for Papa John's
Similar to Dough Slapper or Dough Master: Building Reports for Papa John's (20)
Recently uploaded
Recently uploaded (20)
Dough Slapper or Dough Master: Building Reports for Papa John's
- 1. @CSODConvergence @CornerstoneInc #CSODConf15 DoughSlapperorDoughMaster: BuildingReportsforPapaJohn’s DaleHerbSPHR,Director,GlobalTrainingandOrganizationalDevelopment,PapaJohn’s MichaelBond,VicePresidentofTechnology,BluewaterLearningInc
- 2. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Agenda • Papa John’s & Bluewater Background • What is Dough Slapping and Why Be a Dough Master? • Realities of the Franchise Business Model • Reporting Solutions in the Cornerstone Portal • Questions
- 3. @CSODConvergence @CornerstoneInc #CSODConf15 Company Backgrounds
- 4. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Papa John’s Background • Founded in 1984 • 4700+ Stores • 30+ Countries • 80,000+ Users • 180,000+ Annual Training Completions
- 5. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Bluewater Background • Cornerstone Consulting and Technology Partner • Consulting • Learning • Talent Management • Bluewater Reporting Pages Service Provider
- 6. @CSODConvergence @CornerstoneInc #CSODConf15 Dough Master and the Bottom Line
- 7. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 • Who believes training drives profits? • Papa John’s has internal metrics for performance and production • Typically a store that has been performing well typically have good training scores as well • Within next 12 months expect to have analytics to validate the statement that “Training drives profits.”
- 8. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 What is Dough Slapping and Why Be a Dough Master? • Dough Slapping is one of the basic courses • All new employees take New Team Orientation plus their Basic Station Training courses • Advanced courses for Managers • Dough Master is someone that is certified to train the art of dough slapping
- 9. @CSODConvergence @CornerstoneInc #CSODConf15 Realities of the Franchise Business Model
- 10. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 75% of Stores are Franchise Owned So what? • Accurate and Easy to Use Reports = Increased Profits • Reports Depend on Data • But Who Managed the User Data for the Franchisees? The Store Manager at Each Store…..Manually…….
- 11. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 How Does This Impact Reporting? • Must “Normalize” the Data (Make it Consistent) • Must Have Options for Checks and Balances • Must Diligent and Vigilant About Evaluating the Data Accuracy • Must Have the Tools to Do the Job
- 12. @CSODConvergence @CornerstoneInc #CSODConf15 Reporting Solutions in the Cornerstone Portal
- 13. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Bluewater Reporting Pages What are they? • Add in app for Cornerstone • A custom report for you • Personalized for the user • Drilldown to sub-reports • Filterable • Export to Excel or PDF • All within your portal!
- 14. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Bluewater Reporting Pages How do they work? • Offered as a service • Developed to spec • Export transcript data • Query data externally • Present in custom page • Seamless experience!
- 15. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Reporting Pages for Papa John’s What did Bluewater provide? • 20 different reports • Date updated daily • Drilldown from all reports • Almost 2M records queried • Dropdowns on most pages • Excel download an all pages • HTML version of store report for viewing on POS system
- 16. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Live Demo Show the following: • Summary / Detail / Drilldown • Excel download
- 17. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Future Enhancements Planned and Possible Enhancements • All My Stores Report • All stores under an OVP, DVP, FBD, IBD or RVP • Equivalencies Required for Multilingual Courses • Downloadable Store Level Summary for All Stores • Evaluating conversion to near-Real Time data using web services
- 18. @CSODConvergence @CornerstoneInc #CSODConf15 User Feedback
- 19. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Papa John’s - By the Numbers Reporting Pages Active Since March 1, 2015 • Over 25,000 Report Views by April 30 • Recently More than 1,000 Views Per Day • Over 1,300 Unique Reporting Page Users To Date
- 20. @CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15 Feedback • New reports provide transparency in the data • Allows for healthy competition