You can always expect things to get worse before they get better when you launch a change initiative. Here's why.

1. Change
It’s not always easy

2. Chris Reich, Business Adviser TeachU.com Chris@TeachU.com (530) 467-5690
Steps to Change
1. Status Quo: The way things are
a) Change is usually driven by a problem big enough to spark action
2. Chaos: New ideas, new processes, new people new procedures are disruptive.
a) Emotionally immature people rebel, make noise, try to disrupt improvement
b) “New” means imperfect. There must be time, resources and support given to change agents.
A healthy organization pulls together on failures and celebrates successes. Both are
necessary.
3. Improvement: As teams pull together, processes improve
a) Management must encourage support and participation and stop subversive behaviors.
b) Refinement period
4. A New Status Quo is Reached

3. The Change Process
Productivity=Profitability
Time Line
Current
Status
Quo
Improved
Status
Quo
When you launch a
change initiative,
expect things to get
worse before they
get better.
The Change Curve is based on a model originally developed in the
1960s by Elisabeth Kubler-Ross to explain the grieving process. It
has since been adapted to explain behavior through significant life

4. Chris Reich, Business Adviser TeachU.com Chris@TeachU.com (530) 467-5690
What Works, What Doesn’t
Denial
Aggression
Bargaining
Anger
Depression
Relax
Support
Encourage
Participate
Have Fun
Signs of Failure Ahead Keys to Successful
Change

5. Chris Reich, Business Adviser TeachU.com Chris@TeachU.com (530) 467-5690
As you reach ~80% of the first goal, start
work on the next objective.
Cycle of Continuous
Improvement
Start Work on
Goal #1
At 80% Completion,
Start Goal #2
Complete Goal
#1
Work on Goal #2
At 80% Completion
of Goal,
Start Next…

6. Chris Reich, Business Adviser TeachU.com Chris@TeachU.com (530) 467-5690
Successful Change
Successful change is:
Driven by Ethics, Education and Excellence
Do the right thing, Teach people how, Be better
Remember:
Any business can improve.
Small incremental improvements aggregate to big results.
Work can (and must) be fun.