1. Consultant’s Profile
Bill Owen Based: Miami, FL
SAP Business Intelligence Consultant
Cell: 336-202-1909
Profile:
 Over fifteen years of experience in the area of report development, training, consulting, and
implementations
 Ability to deliver solutions according to time deadlines. Worked on SAP Integration Kit and
SAP BW queries
 Excellent Project Management skills which includes working with user community,
understanding their business needs, and developing strategies to implement them
 Worked in diversified team environments which had team size ranging from five to twenty
 Work closely with new and existing clients to determine their individual business intelligence
needs and map those needs to a technological solution
 Excellent verbal and written communication skill with strong analytical and problem solving
skills
 Quick learner and willing to contribute in a team environment and ability to motivate others in
process development and ability to work in a high-stress environment
 Experienced in the subject areas of report analysis & design, implementation, testing,
deployment, documentation, curriculum development and training to facilitate these activities.
 Rich Experience in Analytical Design arena, Crystal Reports, Web Intelligence, Desktop
Intelligence, Universe Designer, Crystal Xcelsius, InfoView/Enterprise, Dashboard and
Performance Manager
 SAP Specific:
 Experienced in SAP Integration Kit including installation and configuration
 Developed highly formatted Crystal reports using SAP BW queries
Technical:
 Experienced in GL, AP, AR, HR, and Supply Chain.
Experience/Project Work:
Industry: Utilities, FL
Project Description/Scope:
Role: Webi Developer/Universe Development/Crystal Reports Duration: 30 Months
Responsibilities/Deliverables:
 BOBJ 4.1 Universe and Webi report development for various data sources.
 Converted 3.1 BOBJ universes and Webi reports to 4.1 and performed data validations
between new and legacy environments.
 Migrated universes and reports between environments using Promotion Management tool.
 Created numerous Webi reports using Bex queries with several combining multiple data
sources.
 Conducted several training classes including creating customized training documentation for
all BOBJ front end tools.
 Conducted weekly Open BOBJ issues meetings with department heads.
 Converted Deski reports to Webi and performed validations and rework.
 Converted legacy reports in new universe without the aid of object mapping.
 Created various BOBJ Analysis reports and trained other personnel.
 Created Design Studio reports using both BEx queries and universes.
.
Achievements: Successfully created universe and reporting package for new database. Trained
several key personnel members in using the 4.1 BOBJ tools. Created new reporting suite for Team
Connect.

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Consultant’s Profile
Industry: Health Care, FL
Project Description/Scope:
Role: Crystal Reports/Webi Developer/Universe Development Duration: 6 Months
Responsibilities/Deliverables:
 Developed complex Crystal Scorecard for the hospital VP’s and Directors. Crystal report
included custom SQL from multiple data sources and drill down capability.
 Created InfoView publication that utilized profiles and bursting to distribute to the VP’s and
Directors based on departments.
 Modified original Scorecard to pull data from newly created data warehouse.
 Created row level security in Crystal report using the data warehouse and implemented a
recurring scheduled instance for the VP’s and Directors to access directly.
 Created a universe with row level security and created a Webi version of the scorecard with
drill down capability.
 Reworked existing Crystal payroll reports to utilize row level security and group labor by
charged departments. Fixed calculation errors and added Prior Year summaries.
 Modified and/or created Crystal reports as needed.
Achievements: Successfully implemented Scorecard reports for use by top management of the
hospital. This was a goal achieved that management had been seeking for over a year.
Industry: School System, Tampa, FL
Project Description/Scope:
Role: Webi Developer/Universe Development Duration: 8 Months
Responsibilities/Deliverables:
 Developed various Webi reports for the school systems teacher evaluation process.
 Developed new universes and modified/enhanced existing universes based on a DB2
database.
 Worked with end users and internal assessment team to create queries to aid in evaluation
process.
 Ran and delivered “Teacher and Student Test Data” report that evaluates the teachers and
determines their TIF eligibility.
 Analyzed data between Production and Development systems to ensure integrity.
 Promoted reports/universes as needed between environments.
Achievements: Successfully created universes and reports that were used in the teacher evaluation
process. Identified and resolved data issues in the development process.
Industry: Health Care, Miami, FL
Project Description/Scope:
Role: Crystal Report Developer Duration: 9 Months
Responsibilities/Deliverables:
 Upgraded Centricity Crystal and Webi reports from version 7.4 to 7.5.
 Main point of contact during Go-Live for reporting issues.
 Developed and modified various universes based on the Centricity application.
 Created and modified various Webi reports.

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Consultant’s Profile
 Managed the open report request que for Centricity and Lawson.
 Tutored and assisted health care personnel in report writing and universe development.
Achievements: Successful implementation of upgraded reports. Closed all work orders in the open
report que. Trained personnel in Webi, Universe, and Crystal report development.
Industry: Bakery, Fort Wayne, IN
Project Description/Scope:
Role: Crystal Report Developer Duration: 1 Month
Responsibilities/Deliverables:
 Worked closely with internal team leads to develop strategy for the creation of a corporate
sales report for each department based on a complex BW query.
 Upgraded Crystal report environment and integration kit to support new features.
 Resolved issues during development including a row limitation.
 Developed several other Crystal reports utilizing the BW query and published to SAP
Infoview.
 Proposed and implemented strategy to allow several users to view scheduled report for their
respective departments only.
Achievements: Completed complex corporate crystal report and implemented strategy for multiple
user access.
Industry: Pharmaceutical, Pittsburgh, PA
Project Description/Scope:
Role: BO Administrator Duration: 2 Months
Responsibilities/Deliverables:
 Worked closely with internal team leads to develop strategy for the creation of a security
model for each environment – Dev, Test, Prod.
 Documented each environment for current and “to be” states. Documentation included user
and group security as well as application security.
 Mapped AD users to Business Objects and assigned group membership.
 Created custom access levels based on user and group needs.
 Developed procedures and trained personnel in use of the Import Wizard.
 Trained networking personnel in the functionality of the CMC and CCM.
 Tested security models by using custom security users.
 Assigned security for QaaWS connections and tested functionality of Xcelsius dashboards.
 Investigated and resolved Business Objects/CMC issues.
 Reviewed server configurations for optimal settings.
 Enabled Auditing and customized auditing reports for management.
Achievements: Completed security implementation for all environments and trained personnel.
Industry: Transportation, Raleigh, NC
Project Description/Scope:
Role: Xcelsius Developer Duration: 7 Months
Responsibilities/Deliverables:
 Worked closely with internal team leads to develop strategy for the creation of a very complex
dashboard.
 Integrated multiple “what if” scenarios that included a cascading relationship.
 Included “Open Doc” functionality that linked the dashboard to detailed Web Intelligence
reports.
 Integrated Google Maps functionality to map the various recommended projects.

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Consultant’s Profile
 Developed detailed Web Intelligence reports to be used in the SPOT project.
 Developed Crystal reports using SAP queries and SAP linked tables.
 Conducted training on Crystal Reports, Web Intelligence reporting, BO Infoview, and Xcelsius
Dashboard Designer.
 Used Life Cycle Manager to promote dashboards and Webi reports between environments
Achievements: Completed dashboard and presented to executive team.
Industry: Manufacturing, Jackson, MS
Project Description/Scope:
Role: Xcelsius Developer Duration: 3 months
Responsibilities/Deliverables:
 Developed financial dashboard that included Income Statement for company, segment and
division.
Achievements: Completed dashboard for POC that was used in demo to executives.
Industry: Tire manufactuer, Raleigh, NC
Project Description/Scope:
Role: Crystal Reports Lead Developer Duration: 2 Months
Responsibilities/Deliverables:
 Installation of Crystal/SAP Integration Kit.
 Developed highly formatted Crystal reports using SAP BW.
 Published reports to Business Objects Enterprise and ran reports using the SAP InfoView
application.
 Delivered training on Crystal Reports development techniques for SAP BW queries.
 Performed demo for a wide audience in the functionality of Crystal and Enterprise in Proof of
Concept phase.
Achievements: Developed highly formatted Crystal financial reports.
Industry: Healthcare, Miami, FL
Project Description/Scope:
Role: Crystal Reports Lead Developer Duration: 2 years
Responsibilities/Deliverables:
 Responsible for the development of numerous reports for several applications including
Lawson, Kronos, Centricity, Corporate Pricing, Ascent, and Support Magic.
 Maintained Administrator role for the Crystal Enterprise version 10 application.
 Created security matrix for intended upgrade to version XI.
 Created custom reports for displaying group and user membership.
 Assisted in Lawson security issues with IT.
 Delivered training to various personnel in Crystal Reports development and use of Crystal
Enterprise.
 Developed suite of reports and created a universe for the new JDA application.
 Responsible for report que items assigned to me to develop new reports and/or redevelop
existing reports for numerous clients.
Achievements: Cleaned up backlog of reports in the Lawson que which numbered around 50.
Industry: Cellular Phones, Nashville, TN
Project Description/Scope:

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Consultant’s Profile
Role: Crystal Reports and Enterprise Lead Developer Duration: 3 months
Responsibilities/Deliverables:
 Lead for implementation and support for Business Objects Enterprise XI
 Lead report developer and support person for Crystal Reports.
 Responsible for security management, folder structure and management, object
maintenance, report maintenance, publishing, scheduling, exporting and distribution of
reports, and troubleshooting for Crystal Enterprise.
 Responsible for testing and installation of OLEDB connectors, and patches for BOE XI and
Crystal Reports.
 Responsible for testing and analysis of software upgrades.
Achievements: Successful implementation of Enterprise system.
Industry: Automotive Leasing, Atlanta, GA
Project Description/Scope:
Role: System implementation Duration: 2 Weeks
Responsibilities/Deliverables:
 Installation and implementation for BOE XI.
 Installation of fix packs and service packs to bring environment up to date
 Delivered BOE System Administration training.
 Delivered Crystal Reports training.
Achievements: Successful implementation of Enterprise system.
Industry: Insurance, Nashville, TN
Project Description/Scope:
Role: BOE Consultant Duration: 2 months
Responsibilities/Deliverables:
 Assessed current CE 10 implementation.
 Reconfigured CE servers for optimal performance.
 Delivered Crystal Reports training.
 Modified existing Crystal reports to enhance performance.
Achievements: Improved overall reporting and system performance.
Industry Forestry, Albany, GA
Project Description/Scope:
Role: System Implementation Duration: 1 month
Responsibilities/Deliverables:
 Installed and configured BOE XI and integrated with Sharepoint application.
 Delivered Enterprise and Crystal Reports Developer XI training.
 Configured NT Single Sign On Authentication.
 Published existing Crystal Reports to repository and tested for accuracy.
Achievements: Successful implementation of Enterprise system.
Industry Insurance, Richmond, VA
Project Description/Scope:
Role: Trainer Duration: 1 Week
Responsibilities/Deliverables:
 Delivered Crystal Reports version 10 training parts I, II, and III.
Achievements: Successful training class.

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Consultant’s Profile
Industry: Healthcare, Ft. Lauderdale, FL
Project Description/Scope:
Role: BOE Consultant Duration: 2 Weeks
Responsibilities/Deliverables:
 Assessed and re-designed existing reports to improve performance.
 Delivered training on Crystal Reports Developer version 10 and Enterprise.
 Assessed current configurations, folder structures, group and user set ups, and processing
model and made recommendations for improvement.
 Delivered general consulting on Crystal Enterprise and Crystal Reports Developer 10.
 Presented new features of version XI and the applicability to version 10.
Achievements: Improved overall reporting and system performance.
Industry: Healthcare, Nashville, TN
Project Description/Scope:
Role: System Implementation Duration: 2 Weeks
Responsibilities/Deliverables:
 Installed BOE XI and Configured NT Single Sign On Authentication.
 Delivered Enterprise and Crystal Reports Developer version XI training.
 Published existing Crystal Reports to repository and tested for accuracy.
Achievements: Successful implementation of Enterprise system.
Industry Healthcare, Knoxville, TN
Project Description/Scope:
Role: Trainer Duration: 1 Week
Responsibilities/Deliverables:
 Delivered training and knowledge transfer for BOEXIR2, Crystal Reports Developer, Web
Intelligence and Universe Designer products.
Achievements: Successful training class.
Industry: High Tech Manufacturing, Columbia, SC
Project Description/Scope:
Role: BOE Consultant Duration: 3 months
Responsibilities/Deliverables:
 Installation and configuration of BOEXIR2 including Performance Manager.
 Responsible for development of various reports using Web Intelligence and Desktop Intelligence
reporting tools.
 Delivered training and knowledge transfer in using Web Intelligence, Desktop Intelligence,
Universe Designer, and Enterprise.
Achievements: Successful implementation of Enterprise system, training, and report development.
Industry Healthcare, Baltimore, MD
Project Description/Scope:
Role: Trainer Duration: 1 Week
Responsibilities/Deliverables:
 Delivered training and knowledge transfer for Crystal Reports Developer XIR2 and Web
Intelligence XIR2.
 Responsible for general consulting, configuration, and troubleshooting on BOEXIR2.

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Consultant’s Profile
Achievements: Successful training class.
Industry: High Tech Manufacturing, Nashville, TN
Project Description/Scope:
Role: BOE Consultant Duration: 1 month
Responsibilities/Deliverables:
 Responsible for development of Web Intelligence Reports.
 Assessed and re-developed existing Web Intelligence Reports to improve performance and/or fix
data issues.
 Assessed existing universes and suggested improvements for performance.
Achievements: Improved overall reporting and system performance.
Industry: Telecommunications, Boston, MA
Project Description/Scope:
Role: Crystal Reports Developer Duration: 4 months
Responsibilities/Deliverables:
 Responsible for development of highly formatted Crystal reports using a universe data
source.
 Assisted in the development of the primary universe.
 Delivered demos and training in the use of the new Crystal reports.
Achievements: Developed highly formatted reporting suite.
Industry Healthcare, Lexington, KY
Project Description/Scope:
Role: Trainer Duration: 1 Month
Responsibilities/Deliverables:
 Delivered training and knowledge transfer for Crystal Reports Developer XIR2 at various
client locations.
 Achievements: Successful training classes.
Industry: Healthcare, Milwaukee, WI
Project Description/Scope:
Role: Crystal Reports Lead Developer Duration: 2 months
Responsibilities/Deliverables:
 Lead developer of highly formatted Crystal reports utilizing a universe data source.
 Assisted in the development of the primary universe.
 Delivered training and knowledge transfer for Crystal Reports Developer 2008.
 Assisted other report developers in developing reports.
Achievements: Successful completion of very complex Crystal reports.
Industry: Branded Apparel, Winston-Salem, NC
Project Description/Scope:
Role: Crystal Reports Lead Developer, BOE Admin Duration: 3 years
Responsibilities/Deliverables:
 Lead developer of highly formatted Lawson Crystal reports focusing on HRIS.
 Trained personnel in Crystal report development and using Lawson HR Report Writer.

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Consultant’s Profile
 Redeveloped departments legacy reports in Lawson during implementation of the Lawson
system.
 Managed the CMC as the BOE Administrator.
Achievements: Successful completion of a suite of HRIS Crystal reports. Successful implementation
of new reports and related training of department personnel.
Education & Certification:
 Western Connecticut State University - Bachelor of Business Administration degree in
Accounting
 Certified Public Accountant – Richmond, Virginia
 Certified Crystal Report Developer and Trainer
 Certified Web Intelligence Developer and Trainer
 Certified Desktop Intelligence Developer and Trainer
 Trainer for Universe Designer, InfoView and CMC
Citizenship: USA
Languages:
 English