1. SERVICE DELIVERY MANAGER
In quest of Senior level positions to Manage Software & Service Design, New Projects & Initiatives, Systems
Implementation with a technology-driven organization of repute
EXECUTIVE SUMMARY
 A technocrat with 16 Years of vast experience in IT Service Delivery, Software
Architecture, Software Development, Project Management & IT Operations.
 Deftness in mapping requirements and providing them best solutions involving
evaluation and definition of scope of project and finalisation of project
requirements.
 A keen planner with proven abilities in designing strategies to augment
business, promote products for business excellence with expertise in achieving
revenue and business growth objectives in highly competitive environments.
 Demonstrated acumen in facilitating service delivery, SLA definition & Contract
management, requirement prioritisation & creating delivery roadmaps.
 An enterprising leader with abilities in motivating cross functional teams and
enabling them deliver quality services to clients.
 An effective communicator with good presentation skills and abilities in forging
business partnerships and establishing beneficial relationships with clients and
customers.
CORE COMPETENCIES
 Delivery Management:
o Building Client Relationship
o Manage Service Delivery – SLA achievement and High Customer
Satisfaction
o Design Service, define SLA
o Defining governance structure, best practices for project support and
documentation.
o Managing operational parameters to achieve profit for company.
Implementing project plans within preset budgets and deadlines.
 Database/ETL Architect:
o Mapping clients’ requirements and providing them best solutions within
the scope of project requirements.
o Framing architectural decisions, providing leadership & direction in the
areas of technology and product development to facilitate and enable
growth and business agility.
o Design the Data Model to Support the solution
o Design the ETL Framework
 Project Management:
o Managing and controlling of large scale projects/ programs of varying
complexity
o Leading programs at customer site resulting in achieving high customer
satisfaction.
 Team Management:
o Developing, motivating and guiding teams and individuals towards
successful outcomes and attainment of all set business objectives.
o Providing training to junior team members and new recruits to take up
responsibilities on compliance of policies and internal controls.
PARTHA CHAKRABARTI
Contact: 9535555367 E-Mail: chakrabartipa@rediffmail.com
EXCELLENCE
SPHERE
Database Architecture
ETL Architecture (SSIS)
Design
Business Continuity
Delivery Management
Migration Planning
Competency Development
Performance Tuning
Technical Management
SCHOLASTICS
MCA
Shibpur BE College in
2000

2. CAREER CHRONOLOGY
Since Mar’11: CGI, Bangalore as Service Delivery Manager and Solution Architect
Title: SharePoint IM Service
Client: Shell
Platform/Tools: SharePoint 2010/2013, SQL Server 2008, Power Shell, .NET
Role: Service Delivery Manager
Period: Jun’15 – till date
Scope: SharePoint IM Service team manages Sharepoint site and save time and effort for the users, and help users
in their role as site owner or topology owner. Click on one of the service icons to request the service and we
will do the rest.
Contributions:
 Involved in:
 Holds complete responsibility of all deliverables from the SDC Team
 Managing a team of 80 resources and 5 Service Manages, ensuring that the Service Team provides Quality
deliverables to end users
 Manage, lead and coach Service Managers and Leads in the SDC to ensure that work is carried out according to
the processes
 Work with Capacity Management team for all resourcing requests for the SDC and are met and are under
control
 Managing and Planning Project Finance and Profitability
 Managing Client Expectation
 Design new services and define SLA
 Work with Capacity Management to ensure competences within the SDC are aligned with the rolling forecast
 Provide input to capacity adjustments
 Ensure that accurate invoicing is done to Client
 Provide input to the Service Delivery Improvement Plan
 Study the contract and ensure that Team is aware of sections relevant to them
 Make sure that any changes in Contract are communicated to relevant teams
 Identify Risks and plan for the mitigation
 Participate in meetings/forums according to agreed structure
Title: GFN Configuration
Client: Shell
Platform/Tools: SharePoint 2010, SQL Server 2008,
Role: Solution Architect and Delivery Management
Period: Oct’14 – Aug’15
Scope: Working on new H3 configuration Strategies. H3 is a program to manage the Shell Card Business. For
different country roll out the configuration team requires to build the global and local data in order to setup
the Shell Card business in the new country.
Contributions:
 Involved in:
 Supporting and managing New Releases and Applications.
 Enhancing the quality of the Application.
Title: Smart Solution Platform
Client: Shell
Platform/Tools: SharePoint 2010, SQL Server 2008, Power Shell, Nolio
Role: Database Architect and Delivery Management
Period: Mar’11 – Jun’14
Scope: The Smart Solution Platform provides the tools and underlying infrastructure and services for the business
to develop their own Smart Apps autonomously, decide when & where to publish applications to user
groups, to cycle through the application development process rapidly.
Contributions:
 Involved in:
 Supporting the platform and handling the deployment of New Releases and Applications.
 Enhancing the quality of the Platform.
 Support Enterprise Data warehouse Implementation and Deployment

3. Title: Shell Touchless
Client: Shell
Platform/Tools: SQL Server 2008, SQL Server Integration, Power Shell
Role: Database Architect
Scope: The project aimed at supporting and maintaining Shell Fuel Card Business. It handled all day to day
transactions and generated report for all the previous transactions.
Contributions:
 Comprehended the requirement, designed the one time and daily run and guided the team members.
 Engaged in loading Data for SCOL1.1, migrating Data from SCOL 1.0 to 1.1, designing SCOL 1.1 Database and
maintaining SCOL 1.1 Database.
Apr’07 – Mar’11 with CacheMatrix Integrations Pvt. Ltd., Bangalore as Database Architect
Projects Executed:
Title: Bank of America Portal
Client: Bank of America, USA
Platform/Tools: Microsoft Visio, SQL Server 2008, SQL Server Integration Services
Role: Database Architect
Scope: The CacheMatrix Web Portal acts as the data aggregator and trading facilitator for Union Bank customers to
view their Money Market fund and Fixed Income Fund account information, place Batch trade requests and
research funds.
Contributions:
 Comprehended the requirement, designed the daily and intraday data loading, designing database structure for Bank
Product and Fixed Income and handled SSIS Coding for daily and intraday load.
 Mentored team members in coding.
Title: Silicon Valley Bank Portal
Client: Silicon Valley Bank, USA
Platform/Tools: Microsoft Visio, SQL Server 2008, SQL Server Integration Services
Scope: The CacheMatrix Web Portal acts as the data aggregator and trading facilitator for Silicon Valley Bank
customers to view their Money Market fund and Fixed Income Fund account information, place Batch trade
requests and research funds.
Contributions:
 Involved in:
 Understanding the Requirement, handling design of database structure and designing the daily and intraday
data loading
 Handling SSIS Coding for Daily and Intraday Load.
Title: Portal Automation
Client: Internal, Automate QA Process
Platform/Tools: Microsoft Visio, SQL Server 2005, SQL Server Integration Services, Visual Studio Web Test, C#
Role: Database Architect
Scope: This project aimed at decreasing the time for regression testing the automation scripts are written using
Visual Studio 2008 Web test. This web test covers most of the functional testing of different portals.
Contributions:
 Designed the process, loaded Automation Data using SSIS and wrote Web test plug-in using C# and managed SSIS
Coding for Daily and Intraday Load.
 Managed Replication Setup and assisted team members in creating web test scripts.
Other Projects:
Title: Rate Sheet
Title: Lehman Brothers
Title: PNC
PRECEDING ASSIGNMENTS
 Dec’06 – Mar’07 with KMG Infotech Pvt. Ltd., Kolkata as Project Leader
 May’05 – Dec’06 with Cognizant Technology Solutions, Kolkata as Associate
 Nov’04 – May’05 with Anshinsoft, Kolkata as Software Engineer
 Jul’2000 – Nov’04 with CA-TCG Software Pvt. Ltd., Kolkata as Software Engineer

4. PERSONAL DOSSIER
Date of Birth : 30-06-1973
Residential Address : A-401, DSR Greenfield, Nagondanahalli, Whitefield
Passport Details : K2695321, (Valid US B1 Visa)
Linguistic Abilities : English, Bengali, Hindi
Location Preference : Bangalore