The document discusses project management and operations control at Neusource. It outlines Neusource's workflow process which consists of logical, connected steps to remove overlapping tasks. Workflows are used to apportion assignments, provide status updates, and calculate resource efficiency. Instructions and information sharing are key to client satisfaction and operational control. The hierarchy ensures senior managers plan and guide projects while executives perform activities and report progress. Ongoing analysis of reporting and trends is helping to improve control, reduce costs and increase client satisfaction. Future plans include more automated processes to further standardize operations.

1. Project Management : The Neusource Way
Target: Controlling Operations

3. How we Measure
Quantifying the Assignments & Determining Statuses

4. Content Layout
1. Workflow at Neusource
2. Control Mechanism - Instructions & Information
3. Why it is Important for our clients & us
4. How it improves our control over assignments
5. Operational Hierarchy within Neusource
6. Results being delivered

5. Workflow at Neusource
Marketing
Our workflow consists of all logical sequence of connected
steps in different processes within every Project at Client
Scan desk
Service
Neusource. This concept is implemented to remove
overlapping tasks of single resource. Emphasis is given on
Work
the flow paradigm, where each step follows the precedent
Flow
Accounts Operations
without delay or gap and ends just before the subsequent
step may begin. For control purposes, workflow may be
HR
viewed as virtual representation of actual workload.

6. Work Flow at Neusource
As far as Execution is concerned our workflow takes care of
 Apportioning Assignments to different Managers
 Job disintegration to Executives at different client
locations
 Real time Status update on different
assignments, activities to clients/ Control office at
neusource
 Automatic transfer of jobs to subordinates
 Calculation of efforts & efficiency putted on jobs

7. Workflow Control Vs Management Control
reducing process variation & enhancing predictable outcomes
Work flow control is considered as Management Control aims to
operational controls at Neusource. It accomplish organizational objective &
aims at achieve maximum client satisfaction
controlling, directing, monitoring & through;
measuring;
V s
 Operational processes  Fast communication of Instructions
 Operational Cost  Timely Decisions
 Organization's resources  Thorough Analysis of reports
 Resource efficiency  Timely feedback

8. Instructions & Information
Crux of whole Neusource Operations Control lies in these 2 words;
Instructions
Information

10. Instructions & Information
Appropriate Instructions comes from accurate & timely Information.
Information comes from appropriate follow-up of Instructions.
We believe that “Digital Internal Communication”
is key to “Client Satisfaction”

11. Why workflow is Important for our
clients & us
Increased Control over Assignments
Real Time Reporting of Resource Performance
Database of Inputs & Outputs
Digital trail of Communication
Analyzing unproductive activities
Time bound Execution of Project Descriptions

12. How it improves our control over
assignments

13. Operational Hierarchy within Neusource
Senior Manager Manager Executive Client
Assignment distribution Planning to execute Performing Activities in Observing status of
& Management Assignments Due Time Assignments
Guiding to Managers on Guiding to Executives on Taking Guidance from Observing status of
problems in operation problems in Activities Manager Activities
Generating Complaint
QC of Done Assignments QC of Done Activities Reporting Daily Progress
Tickets
Recreating repeated Control overdue Commenting on
Assignments Assignments Progress of Assignments
Control on Client Visit of Control over daily report
Managers of Executives
Coordinating for inputs
with clients

14. Operational Flow: Our Control Mechanism
Project Assigned
to Client Service
Client
Requirement Disintegrate
Project into
Analysis Team Assignment
Client Assign Sr.
Service Manager &
Controlling
Project Outcomes
Sr.
Assign Manager &
Manager Controlling
Assignment
Manager Activity transfer
to Executive

15. Reporting Flow
Weekly Assessment
of All operations
Team
Visit Report of
•Assignments Progress
Managers
•Client Comments
•Comment on Executives •Executive Team Results
Daily Report of
•Comment on •Co-ordination issues
Executives Assignments
•Activity Progress •Client Comments
•Time Involved

16. Changes we Experienced
A step forward towards organizational goals...

17. Results being delivered
Better Fine Lower Staff Increased
Online Analysis of
Control System of efforts & Client
Attendance Trends
over Staffs Reporting Cost Satisfaction

18. Planning for next level …
Attendance Single task
Automatic break- through biometric assignment for
up of Assignments machine at all executives at a
remote locations time
Making SOP for
Executions Reducing
each Individual
through Inbuilt discretionary jobs
Activity
Software at all levels
standardized
Automatic (Mail/ Removing
SMS) Alerts to Auto Circulation Unproductive
Executives & of MIS Activities at all
Client levels

19. When
Technology
meets
requirement
Change brings positive results