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The Reverential Gap
Tackling Data Driven Decision-making in
Cultural Organisations
Welcome
• Cimeon Ellerton, Head of Programmes
• Alison Whitaker, Data Scientist for the Arts
• Also thanks to:
• Eva Kabzinska, Data Scientist for the Arts
• Professor Paul Moore, Head of School of
Creative Arts and Technologies
• Anthony Lilley, CEO Magic Lantern
Background: Arts Data Impact project
1. Ethnographic Study - research to understand
the human aspects of decision-making
2. Data Scientist in Residence - an intervention
to engage staff beyond the usual suspects
3. Rapid Prototyping – turning questions into
data tools with practical applications
Artistic /
Curatorial
Knowledge
Marketing /
Development
Insight
Technological
/ Business
Expertise
Reverential Gap
The space between domains of knowledge and expertise
What is a Data Scientist in Residence?
• Embedded in very different organisations
• Identifying roles, strengths and gaps – how
can the strengths be used to provide insight
where there are gaps?
• Lots of data wrangling
• Creating the tools
Where did we start?
• Discussions: from audience perspectives relating
to how they behave online to their ongoing
response to different types of repertoire
• What types of stories do we want to uncover?
• Must be specific to organisational objectives
Data Articulation: Tools
• Development and Analysis
• Creating interactive software
• Developing familiarity with the possibilities
of technology and importantly, thinking
about data
Babbage Difference Engine No.2
Towards a data-driven decision making culture?
• Technology and Organisational Culture need
to be considered together:
• User Experience & common language
• What might others in the organisation want to
find out?
• What is interesting?
• What takes them to the next level of what
they are striving to achieve?
• What is practical?
• Take users on the development (and data)
journey
Bridging the Gap
1. Be curious and committed
2. Organisational structures matter
3. Foster the people
4. Bring the data alive
5. Take action in knowledge
Final thought
‘We need to debunk the myth that data is
uncreative, impersonal, or a threat to artistic
decision making. Data is only useful where it
enhances existing ideas or current
understanding.’
Professor Paul Moore, ADI Lead Researcher
‘
Thank you!
cimeon.ellerton@theaudienceagency.org
alison.whitaker@theaudienceagency.org

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Cimeon Ellerton and Alison Whitaker, The Audience Agency: The Reverential Gap

  • 1. The Reverential Gap Tackling Data Driven Decision-making in Cultural Organisations
  • 2. Welcome • Cimeon Ellerton, Head of Programmes • Alison Whitaker, Data Scientist for the Arts • Also thanks to: • Eva Kabzinska, Data Scientist for the Arts • Professor Paul Moore, Head of School of Creative Arts and Technologies • Anthony Lilley, CEO Magic Lantern
  • 3. Background: Arts Data Impact project 1. Ethnographic Study - research to understand the human aspects of decision-making 2. Data Scientist in Residence - an intervention to engage staff beyond the usual suspects 3. Rapid Prototyping – turning questions into data tools with practical applications
  • 4. Artistic / Curatorial Knowledge Marketing / Development Insight Technological / Business Expertise Reverential Gap The space between domains of knowledge and expertise
  • 5. What is a Data Scientist in Residence? • Embedded in very different organisations • Identifying roles, strengths and gaps – how can the strengths be used to provide insight where there are gaps? • Lots of data wrangling • Creating the tools
  • 6. Where did we start? • Discussions: from audience perspectives relating to how they behave online to their ongoing response to different types of repertoire • What types of stories do we want to uncover? • Must be specific to organisational objectives
  • 7. Data Articulation: Tools • Development and Analysis • Creating interactive software • Developing familiarity with the possibilities of technology and importantly, thinking about data Babbage Difference Engine No.2
  • 8. Towards a data-driven decision making culture? • Technology and Organisational Culture need to be considered together: • User Experience & common language • What might others in the organisation want to find out? • What is interesting? • What takes them to the next level of what they are striving to achieve? • What is practical? • Take users on the development (and data) journey
  • 9. Bridging the Gap 1. Be curious and committed 2. Organisational structures matter 3. Foster the people 4. Bring the data alive 5. Take action in knowledge
  • 10. Final thought ‘We need to debunk the myth that data is uncreative, impersonal, or a threat to artistic decision making. Data is only useful where it enhances existing ideas or current understanding.’ Professor Paul Moore, ADI Lead Researcher ‘