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EngageTech - 2013
- 1.
- 3. • Monitor communitysentiment • Identify stakeholders • Gather evidence and build intelligence • Design engagement Big data analytics & social media monitoring
- 4. • Promote messagesand materials • Distribute accessible information • Encourage understanding Social media, eMarketing, blogging, video, images, apps
- 5. • Invite input •Encourage ideas and suggestions • Get community to vote on their preferred ideas • Request services Idea generators, Polls and voting, skill sharing, budgeting
- 6. • Raise topics •Invite comments • Encourage dialogue among participants Social media, #, forums, question and answer
- 7. • Share information •Invite feedback • Gather input Submission forms, surveys, document consultation
- 8. • Represent visually,graphically or through animation • Build scenarios with stakeholders • Explore ways variables affect options Games, infographics, visualisations, virtual reality, interactive & thematic mapping, videos, fly through
- 9. • Share informationacross organistions • Collaboratively develop documents • Manage projects and collaborations Implement solutions Video/tele-conferencing, version controlled docs, microblogging, procurement & Project management
- 10. • Identify communities •Map networks • Build connections Groups, network & stakeholder mapping, thematic maps, location data, social media monitoring
- 12. • Easy toaccess and understand • Reduce admin and increase efficiency • Automate, digitize and target services Traffic analytics, profile users, tailor experiences, complete forms online
- 13. • Collate informationfrom various sources • Track issues • Analyse, build intelligence and evidence • Create reports and measure effectiveness Monitoring tools, qualitative and quantitative analysis, record keeping, document and content management
- 15. • Proactively engage •Maintain privacy • Track the history of a relationship Customer and stakeholder relationship management systems
Editor's Notes
- #3 And now there’s so many cool ways to engage – but its hard to get a handle on what to use when…and what’s involved when using it
- #12 What were here to talk about today is how we use EngageTech to make engagement more effective engagement - Engagement activities = generate information and relationships So I encourage you when you think about engagement to think beyond events, Facebook and shiny new toys and consider the way these techniques can support you to do your business and serve your community more effectively Consider fundamentals – key is to not create work when you use technology – inefficiencies of gathering information, tracking information – managing issues such as privacy and records keeping Then there’s how much we value input from various means/what is a submission – but lets not go there too much today…
- #13 Web teams
- #14 Policy teams and information management
- #15 Ultimately this is why we are engaging And engagement is a social science
- #16 Reaching those interested or affected Maintaining a consistent, trustable service - because with relationships come expectations And there is life beyond the project – and engagement between Gov and those they serve is not a ‘one night stand’ – plenty of great products around now to help us manage relationships more effectively, maintain a corporate history of…