1. Trainings & Instructions
Swiss Hospitality Courses
Hotel and F&B Industry
Worldwide Services

2. PERSONALITY & ATTITUDE ARE POWER
Your Courtesy & Diplomacy are your Success
Your Professionalism & Style are the Key
Your Politeness represents your Education

3. INTERNATIONALTEACHING & COACHING
Professional Development & Self-Confidence
YOUR GUEST RELATIONS IN PROPER BEHAVIORS & MANNERS
YOUR PASSION FOR PERFECTION & PRESTIGE OF SERVICE
YOUR CULTURE OFTHE WORLD & INTERNATIONAL SKILLS

4. YOUR ELEGANCE
Perfection of Refinement
§ The rules for interna/onal ATTITUDE
§ The meaning of professional APPREARANCE
§ The personal /diness of basic ELEGANCE

5. STYLE & RULES
§ The meaning of having your style
§ The understanding of implemen/ng basic rules
§ Formal dress code of reaching your personality
Personal Discipline is the basic Key

6. GROOMING & REFINEMENT
§ The descrip/on of general elegance
§ The defini/on of general refinement
§ The importance of general grooming
Grooming is the basic of Refinement

7. PERFECTION & TIDINESS
§ The understanding of daily perfection
§ The implementa/on of daily tidiness
§ The challenge of daily constancy
Daily Tidiness is the basic of Maturity

8. YOUR PROFESSIONALISM
Discipline & Details
§ The challenge & ambi/on to reach PERFECTION
§ The real meaning to reach PROFESSIONALISM
§ The importance & success to show MATURITY

9. REACH PERFECTION
§ How to reach the perfection
§ Why the need to be impeccable
§ When important to be at the top
The Perfection is Possible

10. BEING PROFESSIONAL
§ Always think professionally
§ Always be an example
§ Always try to stay at the top of Your-Self
The Professionalism is Success

11. USING DETAILS
§ The defini/on of the details
§ The importance of tidiness
§ The difference of your personality
Details make the Difference

12. STANDARDS OF PERFECTION
Reach the Top of Refinement
§ The meaning of EXCELLENCE
§ The standards of COURTESY
§ The level of KNOWLEDGE

13. YOUR EXCELLENCE
§ The descrip/on for world diplomacy
§ The spirit for personal kindness
§ The educa/on needed for confidence
EXCELLENCE represents your Presence

14. YOUR COURTESY
§ The defini/on of having simple pleasant manners
§ The understanding of giving always happiness
§ The diplomacy of represen/ng positivity
COURTESY represents your Character

15. YOUR KNOWLEDGE
§ The interna/onal level of general intelligence
§ The interest for worldwide intercultural skills
§ The languages represent the real world interests
KNOWLEDGE represents your Education

16. YOU…
BE REFINED & DETAILS ORIENTED, POLITE & ATTENTIONATED
BE PASSIONATE & POSITIVE, ALWAYS AN EXAMPLE
BE INTERNATIONALLY EDUCATED & CUSTOMARY CULTIVATED
LEARNTHE BEST SERVICETECHNIQUES & STYLES
Be at the Top of Your Position

17. Bertrand Leuba / Switzerland
LinkedIn / YouTube / b.leuba@swiss-etiquette.com
www.swiss-etiquette.com