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Hotel & Tourism Management - Future Challenges
- 1. HOTEL & TOURISM MANAGEMENT – FUTURE CHALLENGES Anoop Suri
- 2. Hospitality Industry Guest (Tourist) Hotels & Resorts Restaurants Airlines Destinations Catering Services Cruise liners Luxury Train Services Entertainment Venues Tours & Sightseeing ????????
- 3. Hotels & Resorts • Front Office Management • Food & Beverage Management • Sales & Marketing Management • Revenue Management • Purchase & Inventory Management • Cost Control & Quality Management • Housekeeping Management • Training & Development • Business Development
- 4. Challenges Locally • Kurdistan is developing and emerging as a new Player. • Less Opportunities at present , But expected to Increase. • Language skills not required so much right now due to more domestic Business, But in near future ENGLISH would be very much required. • Lack of International standards in the Organizations. • Lack of proper Trainers and Training facilities in the Organizations. • Less enthusiasm in candidates Learning Practically.
- 5. Challenges Internationally • Approved Qualifications / or Long Experience • Knowledge of Global Languages – ME / GCC region – English & Arabic – South & Far East Asian Region – English & Chinese – CIS & Europe – English and German or French – All other regions – English • One or More Prominent Skill. • Practical Experience In other countries. • Proven Career Progression.
- 6. Challenges for Industry in Region • Low Manufacturing and agricultural growth in Region Leads to higher imports. • Higher imports means high cost. • Less Industries – less Jobs. • Import of Skilled Labor from other countries – High costs. • Economic Recession – Less Spending's. • Less Spending's – Low income for Tourism Sector. • Low Incomes – Less Investments
- 8. Management Exposure (Department Head) Industrial Exposure / Practical Job Trainings Work Experience ( Start to Supervision) College / Education – Strong Foundation Top Management / GM / VP/ CEO10 8 6 4 2 1 0
- 9. Top Management (GM / VP / CEO) Middle Management (F&B Manager / FO Manager/ Dept. Managers) Supervisors (Captains, CDP , HK supervisor etc.) Worker (waiter / Room Attendant etc.) Professional Skills Management Skills
- 10. How To Gain professional Skills • College Education • Practical Trainings at College and In Industry • Job Trainings in Industry • Actual Working experience at Base level.
- 11. How to gain Management Skills • Progression through Career Path from worker to Management . (actual experience) • Through CPD (continuous Professional Development ) programs – Gain extra qualifications throughout your career. • Management Development programs – On Job / In classroom.
- 12. What industry needs in a Candidate. (Fresher) • Self Starter & enthusiastic. • Hardworking & Loyal to Job. • Learner and Interested in Self Growth • Not bound by Timings • Has basic skills for the Job. • Ready to work with Hands (able to lift 25 Pounds)
- 14. Skills Learning Curve New Employee 1 yr 2 yr 3 yr • It Takes Time and Hard work. • More you work More you learn.
- 15. Supervisor & Manager • Work experience of at least 2-3 Years in Last level. • Has skills within his area of work. • Knowledge of Organizational SOP’s (standard operating procedures) • Has shown consistency , hard work and learning curve during the career progression. • Good communication skills • Team work and professional ethics. • Knowledge Transfer skills (training of junior staff)
- 16. Top Management • Proven Career Progression from Base to Top. • Minimum 3-4 Years in middle management. • Excellent Communication skills. • Team Leader and Motivator. • Knowledge of all spheres of Hotel Management other then area of work in middle management • Financial and analytical skills. • Additional qualifications (CPD, MDP etc.)
- 17. Time Spent ProjectsWorkedOn Get Familiar Achieve Mastery Working Toward Mastery Get Experienced
- 18. Conclusion
- 19. Who is a Successful Manager • Just having a Designation and position doesn’t make you a Manager. • Manager is a person who knows the Job , so that he can check and monitor his sub-ordinates. • Manager is a person who Manages the work Flow. • Manager is a person who can provide solutions and Guidance to his Team. • Manager is a person who has gone through all levels of Hierarchy and knows how to handles situations in each level. • Manager is a person who can work at any level below him when required.
- 20. How to Succeed • Define your Goals • Set Short term Goals to achieve Final Goal • Set realistic Schedules • Keep your eye on the goal • Review your Gains , take corrective actions • Always celebrate all successes.
- 21. ANOOP SURI • Certified Hotel Administrator (CHA) • Fellow of Institute of Hospitality , London • Fellow of Management Studies promotion Institute • Fellow of All India Management Council • Founder Member International General Managers Association • International Member Skal International • Member International Food service executives association • Life Member Red Cross Society Connect Online : Facebook : India.Anoopsuri LinkedIn : linkedin.com/in/anoopsuri Twitter : @anoopsuri
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