A tool to successfully deal with international guests

1. Introducing the
welcome.kit
The Key to Successfully Hosting an
International Business Delegation

2. So much can go wrong
when hosting an
international business
delegation…

3. What‘s wrong
when…
… your guest
considers
Munich to be a
poor city
because of its
old town hall?

4. What do you do
when…
… your guest
asks for a
prostitute in
the middle of
the night?

5. Culture has an influence…
… on whether
we feel
welcomed or
not.

6. Culture influences…
… what is
”right“ food
and what is
”good” food.

7. Culture influences…
… the way
we think
about a
successful
business trip.

8. … and a lot more.

9. So it‘s a good idea…
… to keep cultural
differences in mind
when hosting an
international
business
delegation.

10. There is help…
… a simple
tool to
consider all
relevant
aspects to
make your
guests happy.

11. The welcome.kit

12. Example: Arabia

13. And that‘s how it works.
You need…

14. 1. Knowledge about the
relevant cultures…

15. Cultural Categories
1. Personal Acquaintance
2. Cultural Standards and Dimensions
3. Religion
4. Etiquette

16. Puzzle pieces of
2. the travel program for a
delegation…

17. Puzzle Pieces
a. Planning Process
b. Program and Schedule
c. Accomodation
d. Meals and Beaverages
e. Social Program
f. Degree of care needed
g. Gifts and Presents

18. Now just put together the
cultural categories and the
puzzle pieces and you have…
… the welcome.kit

19. Let‘s try a second expample.
Shall we?

20. Example: China

21. Example: China
Use the welcome kit and you will see for yourself
that for your Chinese business partners…
… this accommodation is
a better choice…
… than this.

22. Some Basic Rules
1. In order to use this tool knowledge about cultural standards and
dimensions is needed.
2. Always put “Personal Acquaintance” first. It outrules categories like
dimensions or religion.
3. Do not forget to give all relevant information to colleagues who as well
have do deal with your guests.
4. Remember: it has always to do with comparing two cultures. This
presentation is written from a German point of view. It might not apply for
other cultural combinations.

23. Now you have the key to
successfully hosting an
international business
delegation

24. You want to talk about this?
And maybe enjoy
a nice cup of
coffee?
Steffen Henkel
steffen.henkel@change-project.de
http://www.crossculture-academy.com
https://www.facebook.com/crossculture.academy
http://twitter.com/cp_academy
http://www.xing.com/profile/Steffen_Henkel
http://www.slideshare.net/SteffenH
Google+ -> Steffen Henkel

25. Sources:
Slide 1: ©Gerd Altmann pixelio
Slide 3: Wikipedia, Neues Rathaus München
Slide 4: Wikipedia, Schloss Neuhardenberg
Slide 6: ©birgitH pixelio
Slide 10: ©S. Hofschlaeger pixelio
Slides 11+12: ©Bernd Boscolo pixelio
Slides 19+20: Wikipedia, Schlosshotel Kronberg + Wikipedia, Royal Hotel München
Other pictures are purchased at http://www.veer.com