TUTEN is a latin american company headquartered in Chile with offices in Colombia, Mexico and USA. Their solutions in Field Service Management allows to give a memorable experience to the client and increment the productivity of workforce

1. August 2019
FIELD SERVICE MANAGEMENT SOLUTIONS
OVERVIEW

2. AGENDA
TUTEN LABS
TUTEN
OUR SOLUTIONS
METHODOLOGIES
01
02
03

3. DIGITAL TRANSFORMATION
TUTEN suports you in planning and
excecution
TUTEN helps large corporations digitize mobile
workforce management, customer experience and
operational workflows through our digital
transformation factory, improving workforce
productivity and customer service levels.
We provide strategic advisory, software development
services and SaaS solutions that aim to streamline
the quality and efficiency of mobile workers.
SOME OF OUR CLIENTS

4. 4
TUTEN EVOLUTION
Born at the MIT innovation center
FOUNDED IN
MIT
2014
ACCELERATION
MASSCHALLENGE
MAY 2015
STARTS
OPERATIONS
B2C
DIC 2015
WINNERS OF
CORFO GRANT
JUN 2016
SEED ROUND
USD 1M
OCT 2016
STARTS SALES
B2B
NOV 2016

5. 5
TUTEN EVOLUTION
Born at the MIT innovation center
OPEN OFFICES
IN MEXICO
AGO 2017
PARTNERSHIP
AXA MÉXICO
NOV 2017
ROUND A
USD 4.3M
(～42% equity stake)
JUN 2018
OPEN OFFICES
IN USA
AGO 2018
OPEN OFFICES
IN COLOMBIA
JUL 2019

6. 6
+80 EMPLOYEES IN 5 COUNTRIES
+15 LARGE COMPANIES IN 5 COUNTRIES
MANAGEMENT & OPERATION SERVICES
+10,000 USERS
TUTEN IN AMERICA
with presence in South and North America
Bogotá, Colombia
Santiago, Chile
CDMX, México
Florida, USA
With a high digital knowledge
from multiple fields (energy, insurance, etc) are receiving our
services
estimated to 2020
+400,000 work orders expected to 2020

7. 7
2000
VALUES &
EXPERIENCE
PRODUCTS
1970
PRODUCT+SERVICES
1990
RELATIONS
CONSUMERS
YESTERDAY
TODAY
WE LIVE IN A NEW ERA
2000
1970
1990
YESTERDAY
TODAY

8. 8
TUTEN GETS INSPIRED IN A WORLD THAT THE
COMPANIES CAN DELIVER MEMORABLE EXPIENCES
Delivering solutions that fit with the client’s values
IN ANY PLACE,
AT ANY TIME
SENSE OF URGENCY TRANQUILITY
AND TRUST
PERSONALIZED
MOMENTS
MEMORABLE
EXPERIENCES
TRANSPARENCY

9. 9
TRANSFORM & IMPROVE THE QUALITY OF THE SERVICES
The value proposition of TUTEN’s solutions aims transform the client’s experince
IMPROVE & DIGITALIZE
THE CLIENT’S EXPERIENCE
GENERATE NEW
BUSINESS
OPPORTUNITIES
INTEGRATE
PROCESSES &
BUSINESS
INFORMATION
COUNT ON A
SCALABLE DIGITAL
PLATFORM OF
SERVICES
METRICS
INCREASE
NPS
PROCESS
AUTOMATIZA
TION
IMPROVEMEN
T IN
MONITORING
& CONTROL
INCREASE
PRODUCTIVIT
Y
CREATE NEW
BUSINESS
OPPORTUNITI
ESTRANSPARENC
T AND
COMPREHENSI
VE TRACEBIITY

10. 10
Software as a Service (SaaS) designed
to resolve the challenges of the
management of activities &
collaborators in the field
FIELD SERVICE
MANAGEMENT (FSM)
SOFTWARE
FACTORY
Development of solutions related to:
- Client’s experience
- Field Service Management
- Workflows management
MAINTENANCE &
OPERATIONS SERVICES
(M&O)
B2B2C on demand and programed services
(home services, telcom, utilities, etc.)
B2B preventive and corrective services
(home services, facility management,
M&O, etc.)
TUTEN HAVE 3 BUSINESS LINES
That complements each other

11. AGENDA
TUTEN LABS
TUTEN
OUR SOLUTIONS
METHODOLOGIES
01
02
03

12. 12
FIELD SERVICE
MANAGEMENT
DIGITALIZATION
Scheduling automatization, consolidate information,
workflow tracking, notifications, etc.
BACKOFFICE
Guides and istructives, routes and information, projects
status, capture information, check-in / check-out,
signatures, payments, etc.
TECHNITIANS AND PROFESSIONALS
Information of professional and service provided, work
tracking, documents consolidation, feedback, etc.
FINAL CLIENT
Reports and KPIs, increase HR capacity, integration with
ERP, CMR and Payroll, etc.
BOARD AND C-LEVEL
SERVICES COMPANIES NEEDS DIGITALIZATION
To reduce costs, improve capacity of response and generate new businesses

13. 13
PLANNING AND CONTRACT
SET UP
• Stakeholders interactions and
workflows definitions
• SLA’s definitions
• Permissions definition
• Service categories/types
definitions
• Yearly (or periodic)
maintenance plan design
• Skills, technicians, assets and
other resources definition
SCHEDULING AND
ASSIGNMENTS
MOBILITY WORK EXECUTION
01 02 03 04
CONTROL, REPORT
AND BILLING
03
PROCESS FEEDBACK
• Bulk master plan uploads
• Automatic work order
scheduling based on machine
learning
• Automatic technician
assignment
• On-Demand work order digital
requesting
• Emergency automatic
rescheduling / assignment
• Routes optimization
• Technicians and client's real-time
location
• Automatic information for clients
• Orders automatic reassignment
depending on traffic
• On the field anomalies alerts
• Fleet speed control
• WO acceptance management
• SLAs real time alerts
• WO initiation rules/checklists
• Productivity follow-up
• Inventories management
• On-site quotations
• WO closing rules/checklists
• H&SE site and self inspections
• Reports and dashboards
generation ad-hoc by
stakeholder
• Billing process support with
digitized data (or integration)
• Gamification individual or team
models
• BI integrations
TUTEN FSM VALUE CHAIN
Our system allows to manage every stage in the field service value chain

14. 14
DESIGNED WITH EXTREME FLEXIBILITY
Recurring services
management
(Cleaning, security, etc)
Installation and maintenance
in telco devices
Massive billing services
Spot services marketplace
and management
Urban installation and
maintenance
(luminaires, poles, electric
networks, etc)
On-site maintenance
management
Attendance and overtime
management
Manage sales teams in the
field
(banking, insurance, health, etc)
Electric infrastructure
installation and maintenance
(solar panels installations)
Utilities installation and
maintenance
(water, gas and energy meters)
Integral assistance and
insurance claims
Multi-site / floating
technicians services
Our solution has been designed to solve a wide variety of use cases

15. 15
Reduce the man hours of supervisors, technical officers or engineers
required to schedule, consolidate and process information.
ADMINISTRATIVE TEAM OPTIMIZATION
Reduce overtime due to a better assignment of the work orders and
to an explicit batch control to the execution of the services
REDUCE OVER TIME
Reduce fines due to a better assignment of the work orders and to an
explicit batch control to the execution of the services.
REDUCE FINES
Reduce the personnel required to execute the services because of a
better fit among work demand and offer and a better control of the
productivity.
HANDS ON TEAM OPTIMIZATION
Reduce the uncollectible accounts produced by works performed in
the field without administrative backup through the digitalization
and controls of the work orders.
REDUCE UNCOLLECTIBLE ACCOUNTS
Increase of revenues by contract extension, increase bonuses by goal
achievements, increase revenues by corrective or additional services,
reduce spending in lost inventory, reduce cost of externals for better
control…
AND MORE…
CAPTURE MEASURABLE ECONOMIC VALUE
Once implemented the system allows to capture economic value

16. AGENDA
TUTEN LABS
TUTEN
OUR SOLUTIONS
METHODOLOGIES
01
02
03

17. 17
TUTEN works following a process of continuous deliveries,
allowing us to have concrete deliverables every 2 weeks.
SPRINTS Y ENTREGAS
Every 2 weeks the client should review the deliverables and
give feedback.
USER QUALITY TEST
Serves as a guideline to ensure that our solutions are based
on real customer needs (product market fit)
LEAN PRODUCT DESIGN
PLAN
DESIGN
BUILD
TEST
TO
CORRECT
TEST
DEPLOY
PRODUCT
OWNER
SCRUM
MASTER
DEVELOPMENT
LEADER
Allows us to improve our velocity and quiality of our
deiverables, ensuring that the product reaches the acceptance
criterials.
SCRUM
TUTEN COMBINES LEAN & AGILE METHODOLOGIE
That allows deliver a world class product

18. 18
UX
FEATURE
SET
VALUE
PROPOSITION
UNDESERVED NEEDS
TARGET CUSTOMER MARKET
PRODUCT
TEST WITH CUSTOMERS
PRODUCT-MARKET FIT
OPTIMAL PRODUCT MARKET FIT
Lean product design serves as a guideline

19. 19
SCRUM helps us to ensure that the product achieves user acceptance
SPEED & QUALITY OF OUR DELIVERABLES

20. 23
it’s the key to scale while maintaining software quality
PLANNING SPRINT 1
UNIT TESTS INTEGRAL TEST
FUNCTIONAL
TESTING
FUNCTIONAL
TESTING
SETUP
QA
ACCEPTANCE
TESTS
CLIENT TESTING
UAT
SPRINT 1
UNIT TESTS INTEGRAL TEST
FUNCTIONAL
TESTING
FUNCTIONAL
TESTING
SETUP
QA
ACCEPTANCE
TESTS
CLIENT TESTIN
UAT
DEVELOPERS
SCRUM MASTER
PRODUCT OWNER KEY USER
DEVELOPERS
SCRUM MASTER
PRODUCT OWNER KEY USER
CONTINUOUS DELIVERY & INTEGRATION