Remote work can be challenging. No central meeting place around the water cooler. Questions via phone tag and piles of emails and documents to sort through. Hand written work orders and clipboards are an administrative nightmare
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FieldSherpa – Field Worker Software
1.
2. Remote work can be challenging. No central
meeting place around the water cooler.
Questions via phone tag and piles of emails
and documents to sort through. Hand written
work orders and clipboards are an
administrative nightmare. Not to mention the
amount of filing space required. Remote
workers frequently have to rely on others to
locate documents and answer customer
questions.
3.
4. These headaches are a thing of the past with
Field Worker Software. There are many CRMs
and work flow management systems available
today. Download a simple to use app to any
mobile device and the Field Worker now has
the power to keep customer information, work
orders and update status levels with the swipe
of a finger. Field Worker Software also makes
it possible for managers, customer service
representatives and sale representatives to
work with the same up to the minute data.
Field Worker Software empowers workers with
knowledge and data, in the palm of their
hands.
5.
6. While each field worker will have an app on
their individual mobile device all of the
information, customer data and reporting
capabilities will be safely stored to the cloud.
The cloud, with security and efficiency makes
the sharing of data and fast transfer of
information possible. Field Worker Software
not only collects and files data, but makes the
analysis of data and the generation of top
level reports quick and easy.
7.
8. Field Worker Software isn't just about tracking
and keeping customer data. Field Service
Worker software can streamline the payroll
process, with electronic time keeping, diary
and invoicing features, as well as productivity
tracking and training opportunity isolation.
Furthermore, blast emails no longer will hit
the spam filter with the Field Worker Software
announcement features. Tracking messages
and communications becomes easier with
Field Worker Software.
9. When shopping for Field Worker Software it is
important to look for a service that works on
a variety of platforms, has an online and
offline work feature and has the types of
reports which meets the needs of the
business being conducted. It is also
important to consider if the canned reports
will be sufficient or would a service with
customizable reports be more useful. Many
Field Worker Software service providers offer
free trials and it really does pay to shop
around.
10. When testing Field Worker Software, it is
important to consider not only the routine
types of services provided, but to explore
what special circumstances might arise in the
future. Forming a committee of employees to
pilot the software is often a very good way to
find out which suite of services is the best for
all stakeholders.
11. Field Service Workers are often the front line
of any company, they are the face of the
company, the first and often the last person a
customer will interact with. Equipping field
workers with the best technologies, improves
not only service delivery, but both customer
and worker satisfaction. Mobile apps and the
cloud have turned many field service worker's
dreams into an actionable reality.
