1. Beáta Hoffer
Senior business consultant with a working experience over 20
years in the Hungarian financial industry. Was involved in series
of process, product offering and service model re-engineering
projects as well as IT related business initiatives. Broad
experience gained from managing day-to-day banking services
of large and international corporates as well as providing
support tasks to front staff and their managers. Strong
leadership, project management, communication and
presentation skills, accompanied with an open personality.
hofferbeata@gmail.hu
+36 30/595-6345
CARRIER STEPS
HSH Consultancy Kft (2016)
 Senior Consultant in a CRM pre-implementation
project with customer experience aspects -
Multinational retailer
 EIR Takarékszövetkezet integration program - roll-out
manager
K&H Bank (2001 - 2015)
 Senior project manager - Corporate banking client
experience and digitisation strategy
 K&H Lízing - CCO
 Head of sales management - Corporate banking
 Head of corporate strategy and business policy
 Head of corporate sales support
 Head of transport, telecom and hotels - Large
corporate
 Head of energy and utilities - Large corporate
ABN AMRO Magyar Bank (1996 - 2001)
 Head of corporate marketing
MHB (1996)
 Head of corporate marketing
ING Bank (1995)
 Corporate account manager
General Banking and Trust (1993 - 1995)
 Branch manager
 PR assistant
RELEVANT EXPERIENCE AND COMPETENCIES
 E-channel and digitisation strategy of corporate banking
 Sales management, sales legging and leading KPIs,
sales force effectiveness
 Legacy system integration business requirements and
roll-out management in banking industry
 Customer experience methodology and analysis
 Customer value, value stream and customer journey
analysis
 Business function requirement, gap analysis and
implementation of oCRM
 Restucturing and integration of financial organizations
 Process optimazition and re-engeneering
 LEAN methodology
CONSULTANCY
HSH