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Cause Marketing:
A Case Study from Clarisonic
     Blake Cahill       Gina Cuff
      President     Director of Digital
    Banyan Branch       Marketing
       @bcahill         Clarisonic
    @banyanbranch      @clarisonic
TWO-THIRDS OF BRANDS NOW ENGAGE IN
      CAUSE MARKETING; SPENDING IS ESTIMATED
      TO REACH $1.7 BILLION IN 2011

Banyan Branch • Confidential                   2
71% OF CONSUMERS
    ARE GIVING AS MUCH OR MORE NOW AS THEY WERE BEFORE
    THE RECESSION




Banyan Branch • Confidential                             3
93%                      87%                   50%
      of consumers want        of consumers would    of consumers would
      to know what a           switch brands based   pay more for
      company is doing to      on association with   products from
      make the world a         a good cause          brands that support
      better place                                   causes

Banyan Branch • Confidential                                               4
MILLENNIALS PREFER ACTIVE
     ENGAGEMENT IN CAUSE
     MARKETING AND
     37% ARE DRAWN TO
     PRODUCTS CO-BRANDED
     WITH CAUSES




Banyan Branch • Confidential     5
•    Partnership with DonorsChoose.org
                                    provides $25 email gift cards to shoppers
                               •    Allowed customers to donate to the
                                    school project of their choice
                               •    350,000 students positively impacted
                               •    14,500 projects funded
                               •    11% of gift cards are redeemed
                               •    ROI: Shoppers who received gift cards
                                    spent 16% more in stores than
                                    customers who didn’t receive the cards


Banyan Branch • Confidential                                                6
Case Study:
     Yoplait’s Save Lids to Save Lives
                               •    Supports breast cancer through Susan G.
                                    Komen for the Cure started in 1998
                               •    Consumers are invited to mail in pink lids to
                                    generate Yoplait’s $1.5 million donation and
                                    have collectively generated over $15 million.
                               •    20%-30% spike in revenue directly related to
                                    campaign — 72% association with Yoplait
                               •    Campaign predates social media and now
                                    embraces it
                               •    Facebook app gets 30,000 monthly users
                               •    #savelidstosavelives generates hundreds of
                                    mentions a month on Twitter

Banyan Branch • Confidential                                                    7
THE CLARISONIC
                                  JOURNEY



Banyan Branch • Confidential                    8
At Clarisonic, giving back is not simply a marketing initiative.
          It’s part of our DNA. And its origins are personal.



Banyan Branch • Confidential                                                 9
This matters because from the start, our priority was not about
          growing our fans and followers. It was about leveraging our
          success to give back.


Banyan Branch • Confidential                                    11/22/11    10
And so the journey began to find the perfect partner...




Banyan Branch • Confidential                                             11
In May 2010, Clarisonic teamed up with Look Good…Feel Better,
       a national public service program that helps put the power to
       be beautiful back in the hands of cancer patients..




Banyan Branch • Confidential                                       12
And thanks to our partnership, the number of women who have
     been able to benefit from the Look Good…Feel Better program
     has dramatically increased.




Banyan Branch • Confidential                                       13
•  Leverage our success to give back in a meaningful and
        impactful way.
     •  Raise awareness and funding for Look Good…Feel Better.
     •  Demonstrate that Clarisonic is committed to empowering
        women to feel beautiful all the way down to our bottom line.




Banyan Branch • Confidential                                           14
•  Create a series of Clarisonic “pink” products with a portion of
        the proceeds going to Look Good…Feel Better.
     •  Leverage our partnerships for greater awareness and funding
        opportunities.
     •  Grow awareness and funding opportunities through viral
        channels.




Banyan Branch • Confidential                                              15
•  Facebook Likes
     •  Facebook interactions
     •  Increase in new demographics in fan base
     •  Overall mentions
     •  Resulting donation to LGFB




Banyan Branch • Confidential                       16
2010 Initiatives
     •  Launch of the Limited
        Edition “Hope” Mia
     •  Sponsorship of AFI
        Fest 2010 to grow
        awareness of LGFB
        and our partnership
     •  Facebook campaign
        with $1 for every
        “like” donated to
        LGFB


Banyan Branch • Confidential    17
Results
     •  Average daily page views
        increased by 433% to 2,247
     •  Facebook fans increased by 82%
        to 69,786                           Average daily   Average daily
     •  Facebook fan base expanded          new “likes”     active users
        beyond the typical affluent         increased by    increased by
        woman                               1,414%          83%
                                            to 530          to 7,257
     •  Over $30,000 raised for LGFB from
        Facebook campaign alone



Banyan Branch • Confidential                                            18
2011 Initiatives
     •    Launch of the Limited Edition
          “Almond Blossom” Plus
     •    Expanding reach
     •    Sponsorship of Glamour Reel
          Moments to grow awareness of
          LGFB and our partnership
     •    Glamour donated $1 for every film
          view
     •    Teamed up with Ritz Carlton with $5
          donation every facial
     •    Facebook campaign with $1 for
          every “like” donated to LGFB

Banyan Branch • Confidential                    19
Results
                                               •  Average daily page views
                                                  increased by 305% to 1,553
                                               •  Over $30,000 raised for Look
                                                  Good…Feel Better
           Average daily       Average daily
           new “likes”         active users
           increased by        increased by
           1,467%              39%
           to 768              to 107,441




Banyan Branch • Confidential                                                     20
The success of the Clarisonic Look Good…Feel Better cause
           marketing efforts has lead to significant recognition:




                        One	
  of	
  20	
  “awesome”	
     One	
  of	
  the	
  top	
  15	
  
                        Facebook	
  fan	
  pages.	
        Facebook	
  fan	
  pages.	
  




Banyan Branch • Confidential                                                                   21
Questions



Banyan Branch • Confidential               22

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Social Media for Cause Marketing: Look Good...Feel Better with Clarisonic

  • 1. Cause Marketing: A Case Study from Clarisonic Blake Cahill Gina Cuff President Director of Digital Banyan Branch Marketing @bcahill Clarisonic @banyanbranch @clarisonic
  • 2. TWO-THIRDS OF BRANDS NOW ENGAGE IN CAUSE MARKETING; SPENDING IS ESTIMATED TO REACH $1.7 BILLION IN 2011 Banyan Branch • Confidential 2
  • 3. 71% OF CONSUMERS ARE GIVING AS MUCH OR MORE NOW AS THEY WERE BEFORE THE RECESSION Banyan Branch • Confidential 3
  • 4. 93% 87% 50% of consumers want of consumers would of consumers would to know what a switch brands based pay more for company is doing to on association with products from make the world a a good cause brands that support better place causes Banyan Branch • Confidential 4
  • 5. MILLENNIALS PREFER ACTIVE ENGAGEMENT IN CAUSE MARKETING AND 37% ARE DRAWN TO PRODUCTS CO-BRANDED WITH CAUSES Banyan Branch • Confidential 5
  • 6. •  Partnership with DonorsChoose.org provides $25 email gift cards to shoppers •  Allowed customers to donate to the school project of their choice •  350,000 students positively impacted •  14,500 projects funded •  11% of gift cards are redeemed •  ROI: Shoppers who received gift cards spent 16% more in stores than customers who didn’t receive the cards Banyan Branch • Confidential 6
  • 7. Case Study: Yoplait’s Save Lids to Save Lives •  Supports breast cancer through Susan G. Komen for the Cure started in 1998 •  Consumers are invited to mail in pink lids to generate Yoplait’s $1.5 million donation and have collectively generated over $15 million. •  20%-30% spike in revenue directly related to campaign — 72% association with Yoplait •  Campaign predates social media and now embraces it •  Facebook app gets 30,000 monthly users •  #savelidstosavelives generates hundreds of mentions a month on Twitter Banyan Branch • Confidential 7
  • 8. THE CLARISONIC JOURNEY Banyan Branch • Confidential 8
  • 9. At Clarisonic, giving back is not simply a marketing initiative. It’s part of our DNA. And its origins are personal. Banyan Branch • Confidential 9
  • 10. This matters because from the start, our priority was not about growing our fans and followers. It was about leveraging our success to give back. Banyan Branch • Confidential 11/22/11 10
  • 11. And so the journey began to find the perfect partner... Banyan Branch • Confidential 11
  • 12. In May 2010, Clarisonic teamed up with Look Good…Feel Better, a national public service program that helps put the power to be beautiful back in the hands of cancer patients.. Banyan Branch • Confidential 12
  • 13. And thanks to our partnership, the number of women who have been able to benefit from the Look Good…Feel Better program has dramatically increased. Banyan Branch • Confidential 13
  • 14. •  Leverage our success to give back in a meaningful and impactful way. •  Raise awareness and funding for Look Good…Feel Better. •  Demonstrate that Clarisonic is committed to empowering women to feel beautiful all the way down to our bottom line. Banyan Branch • Confidential 14
  • 15. •  Create a series of Clarisonic “pink” products with a portion of the proceeds going to Look Good…Feel Better. •  Leverage our partnerships for greater awareness and funding opportunities. •  Grow awareness and funding opportunities through viral channels. Banyan Branch • Confidential 15
  • 16. •  Facebook Likes •  Facebook interactions •  Increase in new demographics in fan base •  Overall mentions •  Resulting donation to LGFB Banyan Branch • Confidential 16
  • 17. 2010 Initiatives •  Launch of the Limited Edition “Hope” Mia •  Sponsorship of AFI Fest 2010 to grow awareness of LGFB and our partnership •  Facebook campaign with $1 for every “like” donated to LGFB Banyan Branch • Confidential 17
  • 18. Results •  Average daily page views increased by 433% to 2,247 •  Facebook fans increased by 82% to 69,786 Average daily Average daily •  Facebook fan base expanded new “likes” active users beyond the typical affluent increased by increased by woman 1,414% 83% to 530 to 7,257 •  Over $30,000 raised for LGFB from Facebook campaign alone Banyan Branch • Confidential 18
  • 19. 2011 Initiatives •  Launch of the Limited Edition “Almond Blossom” Plus •  Expanding reach •  Sponsorship of Glamour Reel Moments to grow awareness of LGFB and our partnership •  Glamour donated $1 for every film view •  Teamed up with Ritz Carlton with $5 donation every facial •  Facebook campaign with $1 for every “like” donated to LGFB Banyan Branch • Confidential 19
  • 20. Results •  Average daily page views increased by 305% to 1,553 •  Over $30,000 raised for Look Good…Feel Better Average daily Average daily new “likes” active users increased by increased by 1,467% 39% to 768 to 107,441 Banyan Branch • Confidential 20
  • 21. The success of the Clarisonic Look Good…Feel Better cause marketing efforts has lead to significant recognition: One  of  20  “awesome”   One  of  the  top  15   Facebook  fan  pages.   Facebook  fan  pages.   Banyan Branch • Confidential 21
  • 22. Questions Banyan Branch • Confidential 22