Bajaj Allianz General Insurance launched their Virtual Office initiative in August 2014 to provide insurance solutions directly to customers through employees and agents using tablets. Starting with 8 offices, the Virtual Office program has now serviced over 300,000 customers through 415 Virtual Offices as of March 2016. The Virtual Offices enable paperless and immediate insurance services, like quotes, policies, inspections and minor claims, to customers in remote areas.

1. Virtual Office
Journey so far..

2. VIRTUAL OFFICE
• Bajaj Allianz General Insurance launched an innovative distribution
initiative - Virtual Office in August 2014
• The idea behind this initiative was to offer insurance solutions to the
customers at their doorstep, thereby enabling employees and agents
to make policy related decisions independently with the help of
technology
• Virtual Office brings in the entire office in a tablet enabling comfort
for both the customers and the employees

3. KEY MILESTONES

4. KEY MILESTONES
Started in August 2014 with 8
offices

5. KEY MILESTONES
Virtual Office logo was launched
in May 2015

6. KEY MILESTONES
More than 3 lac customers
serviced through Virtual Offices till
now

7. TRANSFORMATION OVER TWO YEARS

8. TRANSFORMATION
8 Virtual Office Heads in August
2014
415 Virtual Office Heads in
March 2016

9. ADVANTAGES FOR CUSTOMERS
• Creating awareness about insurance in Tier II & Tier III cities
• Reducing the potential for fraud with the help of technology
• Provide quotes and policies immediately with on the spot payment
collection through our tabs
• Time taking processes like pre inspection which traditionally takes 2-3
days in remote areas is now a hassle free 10 min process
• Minor claims settled in 24 hours
• Paperless transactions
• Deliver best in class service surpassing geographical limitations

10. FIELD ACTIVITIES, MEETINGS AND TRAININGS

11. AGENT’S MEETS AND CAREER SEMINARS

12. Congratulations
on
Turning Two!