The document outlines the necessity for insurance brokers to undergo digital transformation to meet evolving consumer expectations for on-demand services. It identifies four key pillars essential for digital brokerage success: a broker management system, insurer connectivity, mobility, and cloud solutions. Brokers must implement a digital transformation plan to enhance efficiency, customer service, and growth in a competitive landscape.

1. The Digital Brokerage:
Developing a Digital Transformation Plan

2. The Digital Brokerage: Developing a Digital Transformation Plan 2
Rapid digital transformation
is reshaping insurance.
Digital technology has
created a different kind
of insurance customer:
One who expects
on-demand self-service
anytime, anywhere,
from any device.

3. The Digital Brokerage: Developing a Digital Transformation Plan 3
A new competitive landscape
and changing consumer
preferences require new
business strategies.
To grow and thrive during the
digital transformation of the
insurance industry, brokers
need to become digital.

4. The Digital Brokerage: Developing a Digital Transformation Plan 4
A digital business is built
on 4 pillars that work
cohesively and provide
automated capabilities.

5. The Digital Brokerage: Developing a Digital Transformation Plan 5
The 4 pillars enable digital
brokers to:
>> Operate more efficiently
>> Make more informed
business decisions
>> Build better insurer relationships
>> Improve customer service
>> Accelerate growth and profitability

6. The Digital Brokerage: Developing a Digital Transformation Plan 6
A Foundational Broker
Management System
>> A centralised broker management
system that all other digital broker
capabilities rely on
>> A single source of the truth and core
hub for all prospect, customer policy and
financial data across all lines of business
>> Offers sales automation to cross- and up-
sell, and automated insurer connectivity
to effectively write new business

7. The Digital Brokerage: Developing a Digital Transformation Plan 7
Insurer Connectivity
Automated data exchange between
brokers and insurers.
>> The exchange of current, accurate
data for quoting, appetite search,
underwriting, billing and customer
service via download, real-time and
market appetite solutions
>> The ability to provide advice, product
range, insurer choice and localised
personal service relies on effectively
working with multiple insurers
>> Critical to enhancing the core value
proposition of the independent broker

8. The Digital Brokerage: Developing a Digital Transformation Plan 8
Mobility
Anytime access to insurance information
from mobile devices.
>> Provides consumers anytime access to
insurance information from any device
and keeps brokers connected to the
office while on the go
>> Enables straight-through processing
at the moment a request or transaction
is made
>> For both millennials and Generation Z
consumers, mobile access to information
and online service is very important
when choosing a provider

9. The Digital Brokerage: Developing a Digital Transformation Plan 9
The Cloud
Moving core software applications to
offsite data centres.
>> Enables improved performance,
flexibility and security, safeguarding data
and providing better customer service
>> Provides agility, meaning a brokerage
can scale up via organic or acquisitive
growth or scale down seamlessly when
a book of business needs to be sold
>> Reduces hardware and IT resource
investments and eliminates manual
software updates

10. The Digital Brokerage: Developing a Digital Transformation Plan 10
To grow and thrive in a time
of digital transformation,
insurance brokers must
develop a plan.
Remaining un-automated is
no longer viable; consumers
expect mobile and self-
service technology.

11. The Digital Brokerage: Developing a Digital Transformation Plan 11
Brokers must have a
digital transformation
plan and the 4 pillars
in place to support
digital strategies.
4 digital capabilities are
key to continued success
and sustainability in the
digital future of insurance.

12. The Digital Brokerage: Developing a Digital Transformation Plan 12
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