Notes:… a set of shared and many times unwritten and unquestioned beliefs and rules of behavior that a group develops over time to help them succeed in their internal and external work …Edgar Schein
Hoarding vs. sharing
….It’s Scary a Thing
BUILDING TRUST FASTER
The success of a joint venture partnership may require you to share important
information about your business. In doing so, you trust your partner in the venture
to do the right thing and make the right choices.
People ultimately choose to do business with people they like, and everyone likes
someone who appreciates them (giving praise).
It’s tough to thrive in business without strong business relationships. Our experience
has been that if sharing is not promoted from the top, it’s not likely going to be
done on the bottom.
Trust starts at home. Companies have to treat their own employees well. If
employees trust their own company, it will spill out into the marketplace.
Companies also have to trust their employees. In the excellent book Smart
Trust, by Stephen Covey and Greg Link, the authors underline that belief with
a story about Continental Airlines.
ROUND TABLE QUESTIONS
Do you think your company culture rewards
hoarding, sharing or is it inconsistent, and why?
Do your personal beliefs about sharing align with your
o How is this alignment or lack of alignment impacting your ability to
fit-in and contribute?
How is your company’s openness to sharing affecting its
ability to increase sales and retain customers?
Culture Sleuth #b2bcamp
5 BEST THINGS TO DO TO BUILD TRUST
1. Forgive Mistakes
2. Follow-through: Be Accountable
3. Be a Leader/Influencer: Walk the Talk
4. Create ‘PPC’ to Make Sharing Easier to Practice
5. Measure & Recognize How Sharing Impacts
What is Already Valued