2. What is Non-Verbal Communication?
Non-Verbal communication is the transmission of message or signals through non-verbal
platforms.
• Research shows it takes 4 minutes to make a first impression.
• According to studies, body language accounts for 55% of a first impression; 38% comes from
tone of voice; 7% comes from our actual words.
• When your verbal and non-verbal communication are dissimilar, people will believe the non-
verbal.
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3. “The most important thing in
communication is to hear what isn’t
being said.”
- Peter F. Drucker
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