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Arvin C. Lazaro
451 M.H Del Pilar St. Antipolo Rizal 1870
0906-2629-699
arvinlazaro10@gmail.com
https://www.linkedin.com/in/arvin-lazaro
IT PROFESSIONAL
Qualifications
 Proven experience in providing professional IT expertise in both IT operations and
Networking
 More than 3 years of experience in IT Operations Environment
 Cisco Certified Network Associate - CSCO12439788 (Routing and Switching)
 Cisco Certified Network Professional – passed 1 out of 3 exams required (Routing and
Switching)
 Microsoft Certified Technology Specialist (Windows 7 Configuration)
Skills
 Cisco Routing such as RIPv2, OSPFv2
and v3, EIGRPv2
 Cisco Switching such as VTP and STP
 Hardware Troubleshooting for
Laptops and Desktops
 User Account Management using
Windows Active Directory 2008 and
2012
 IP Phone Support for Avaya and
Alcatel Lucent
 Office 365 Administration
 VMware vSphere Management for
Virtual Clients and Servers
 Email Administration such as
Account Deletion, Creation and
Maintenance for Google Mail
Platform
 Citrix Server Management for File
Servers and Virtual PC
 Mobile Phone support for iOS and
Android
Professional Experience
IT Support at Quantrics Enterprises Inc.
September 2016 – Present
 Provides Technical support to users
for both laptop and thin client
desktop users.
 Office 365 Administration
 Thin Client Desktop Setup

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Desktop Support Officer at Philippines Air Asia Inc.
June 2016 – July 2016
 Provided Technical support for the
users including desktop and laptop
 Network Printer Setup and
Maintenance (Fuji Xerox)
 Network File Server Mapping
 Mobile Phone support for iOS and
Android
 Technical Documentations and
Monitoring
Level 1 IT Technical Support at Republic Cement Services Inc. (Former Lafarge Cement
Services Philippines Inc.)
September 2013 – March 2016
 Provided Technical support for the
users including desktop and laptop
 Provided Basic Troubleshooting for
network switching
 Citrix Server Management for File
Servers and Client
 Maintenance of VMWare vSphere
for our virtual servers and clients
 Email Administration using Google
Mail System
 File Server Support and
Maintenance
 Domain Account Management
using Windows Server 2008 and
2012 Active Directory
 Setup and Troubleshooting of
Alcatel Lucent IP Phone
 Ticketing System using Spiceworks
Help Desk
Computer Technician at BDO Unibank Inc.
February – July 2013 (Project Based)
 Provided Technical support for the
Desktop and Laptop Users.
 Network Printer Setup and
Troubleshooting
 Desktop and Laptop Maintenance
which includes Software
installations, virus removal.
 Application Software Installation
and Maintenance
 Network Cabling and
troubleshooting
Education
College(2008 – 2012) - B.S., Information Technology, AMA Computer College, East Rizal
High School (2004 – 2008) – St. Andrews Cleverland School
Trainings
CCNA (Routing and Switching), Meralco Foundation Institute, January 2013
MCTS (Windows 7 configuration), AMA Computer University, November 2012

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Character References
Ivan Avila
IT Operations Manager – Republic Cement
Services Inc.
0917-8129286
Ivan.avila@republiccement.com
John Esguerra
IT Manager – 51Talk
0928-1269738
John.phillip@outlook.com
Carla Manalad
IT Helpdesk Team Lead – Republic Cement
Services Inc.
0917-8525405
Carla.manalad@republiccement.com