1. Exploring the future of libraries
Library 2.0
Advancing library and information services using Web 2.0 tools
Presented by
Vanessa Lewis
Director, eLibrary
Australian Taxation Office
9 November 2010
2. Overview
Developing a roadmap for the innovation of your library services
Outlining the skills required to provide library services in the future
The way ahead: eBooks, mobile applications and the Semantic Web
Parts of this presentation have been removed for printing. Please contact
Vanessa Lewis (vanessa.lewis@ato.gov.au) with any questions.
Vanessa Lewis – Exploring the future of libraries 2
3. What does the ATO do?
http://www.ato.gov.au
The Australian Taxation Office is the Government’s principal revenue
collection agency, and is part of the Treasurer’s portfolio. Our role is to
manage and shape tax, excise and superannuation systems that fund
services for Australians.
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4. What does the ATO Library do?
• National lending collection including an archive collection of ATO material
• eLibrary research toolkit available on every desktop
•Collaboration with clients to create and capture content using
technologies such as wiki, blogs and podcasts
• Centrally managed research service
• “Push information services” in the form of eAlerts and newsletters
• Purchasing information and contract management for business lines in
the ATO
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5. Before eLibrary
I n s i d e the A T O O u t s i d e the A T O
ATOlaw
ato.gov.au
Internet resources:
BSL purchased essential information
material
Intranet
ATO Officer
Many SEARCHES
Other library collections
ATO library collections
External data
imported into ATO 22 subscription
- IBIS, MASCOT, databases
TIMEBASE - legislation,
business &
companies
Information Services media & taxation
Shared drives
[ Library ]
6. After eLibrary
I n s i d e the A T O O u t s i d e the A T O
BSL Purchased
ATOLaw
Material
www.ato.go.au Internet Resources
Essential Info
Intranet
e
L I B R A R Y
SEARCH
ATO Officer
Other Library Collections
ATO Library Collections
Shared Drives
22 Subscription Databases
External Data Eg., Legislation,
imported to ATO Information Services Business & Companies
Eg., IBIS, MASCOT, [ Library ] Media, Taxation, etc…
TIMEBASE
7. External
What: select, acquire and
make available information
resources to support business
certainty and risk
management.
How: “quick & easy” research
toolkit (on the desktop) utilising
best-of-breed web 2.0
principles and practices.
Internal
8.
9.
10.
11.
12.
13.
14. Roadmap or compass?
How to get started
Can you plan for innovation?
“The only constant is change”
What is going to work in your organisation?
What if it doesn’t work?
Where does the engagement with users appear on the map?
Take risks
Don’t be afraid to make mistakes
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15. Why change to an eLibrary service?
Using new technologies to meet the challenges of the information
environment.
Format change – information is ‘born digital’
External information environment – overwhelming
Internal information environment – hidden or inaccessible
eLibrary makes external and internal information sets searchable through a
“Google” type search.
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16. Skills for the future
Find new ways to engage with existing users
Find new users to engage with
A better way to use Google?
At the ATO there is:
• A more active role in understanding the work of clients
• RSS feeds instead of newsletters
• Podcasts for knowledge transfer
• Collaboration via wiki
Some things never change
Focus on the end user
Libraries have never been just about physical collections
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17. http://edition.cnn.com/2009/TECH/09/04/future.library.technology/
Some libraries are trying to get an edge by focusing on the
“deeply local” material.
How do we help add that value to a format like the internet,
The one-way flow of information from book to patron here
which is expansively global? We look at we do have isn’t
goodwe could anymore
that enough help people gain access to by digitising it.
18. The way ahead
Users are moving towards applications, widgets and gadgets – tools that
give what you want, when you want without, being complex
Digital collections – growth in eBooks and digitising collections
Semantic web – allowing data to be shared across applications
• Resource Description Framework (RDF)
Even more collaboration
Something new
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20. Wikipedia defines Linked Data as "a term used to describe a recommended best practice for exposing, sharing, and
connecting pieces of data, information, and knowledge on the Semantic Web using URIs and RDF."
