You are the kind of customer that demands and inspires innovation. You have a vested interest in SAP Ariba product enhancements and how they impact your business. We’ve listened to your feedback, not only about our solutions, but also about our release readiness program. SAP Ariba is making some exciting changes this year that we think you will love—like regularly scheduled releases you can plan for in advance, easier ways to explore and adopt new features and functionality, and much more. Let’s get together, talk a bit, and see what you think.

1. Ready When You Are:
New Release Readiness Program Puts
SAP Ariba Customers First
Rick Cox, SAP / March 16, 2016
Public

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Agenda
Readiness Today
Why Change?
Next-Generation Readiness
Timing
Question & Answers

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Customer ready
Release Readiness is the company-wide program that ensures that:
• Product is ready
• SAP Ariba is ready
• Buyers/Suppliers/Partners are ready
Objective: All affected customers are equipped to adopt the new release
Strategy:
• Comprehensive and timely communications to ensure all affected customers are aware of the
upcoming release and informed of any change management impact
• Effective knowledge transfer via webinars, feature videos, release guides, etc.
• Opportunity for hands-on feature exploration of new capabilities

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Why change?
We are struggling to keep
track of the innovation
that comes on a monthly
basis outside the
“mainline” releases.
We would prefer a
predictable cadence
that allows us to plan
in advance for releases
and any associated
readiness activities.
We want access to explore
new features in advance of
their adoption in a
consistent environment
with low setup costs.
We want more control over
the timing when adopting
features. This includes the
opportunity to accelerate a
mandatory change.
Faster Innovation
• Engineering teams are moving to shorter development cycles that result in smaller but more frequent, focused releases.
• Development and consumption will not necessarily align and there are advantages to decoupling.
The Early Access (EA)
program is expensive
in terms of both time
and resources.

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Align readiness activities and customer communications around a predictable
quarterly schedule
Create a one-stop spot for customers to find out about capabilities being deployed
within a quarter
Implement self-service feature exploration in place of the current EA program, allowing
you to explore and prepare for change management in your test site at your own pace and
with lower overhead costs
Next-generation readiness
Continue providing exceptional customer readiness while providing greater flexibility to
accommodate the delivery of accelerated innovations.

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Cloud release cadence - today
Release
Mar
Release
Apr
Release
May
Release
Jun
Release
Jul
Release
Aug
Release
Sep
Release
Mar
Release
Apr
Release
May
Release
Jun
Release
Jul
Release
Aug
Release
Sep
Monthly releases can carry major programs, customer-driven enhancements and/or defect fixes to the cloud
Major Programs – strategic solution innovation developed in major programs (13s, 14s, 15s)
Customer-driven Enhancements – minor customer-requested enhancements developed in short programs
Defect Fixes – fixes for current solution defects
• 13s Sourcing
• FT5
• Defect Fixes • Defect Fixes • Defect Fixes
• FT7
• Defect Fixes • Defect Fixes • Defect Fixes
• FT8
• Defect Fixes
ApplicationsNetwork
• Defect Fixes
• 13s Network
• Defect Fixes
• FT6
• Defect Fixes • Defect Fixes • Defect Fixes
• FT8
• Defect Fixes

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Cloud release cadence - future
Release
May
Release
Jun
Release
Jul
Release
Aug
Release
Sep
Release
Oct
Release
Nov
SAP Ariba introduces four major releases each year
• Major features and changes that require change management are released on a quarterly basis
• Release awareness and knowledge transfer are delivered pre release
• Features with change impact are deployed off by default
• Exploration and change management can be completed post release using your test site
• Defect fixes and minor enhancements are released via a monthly update
• No change management required
• Q2 Features
• Enhancements
• Defect Fixes • Defect Fixes • Defect Fixes
• Q3 Features
• Enhancements
• Defect Fixes • Defect Fixes • Defect Fixes
• Q4 Features
• Enhancements
• Defect Fixes
AllSolutions

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Centralized information portal
Develop a centralized place to find information about features being rolled out in the quarter that spans
multiple development programs
Procurement Program
Sourcing Program
AribaPay Program
CSC Program
Network Program

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• Focus is on hands-on exploration of the new features allowing customers to experience new capabilities
before they are enabled in their production realm.
• For features that will have broad end user impact, provide an opportunity to prepare for
change management.
• Provides a longer window to complete change management activities.
• Customer has the ability to control when to enable the feature in their production realm.
• Leverage customer’s test realms to reduce setup overhead and facilitate the use of existing integrations,
catalogs, test data, etc.
Self-service feature exploration
Goals and objectives
Allows customers to explore and prepare for change management activities in their test site prior to
enablement in production at their own pace, on a more flexible schedule with lower overhead costs.

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Self-service feature exploration
Optional vs. mandatory features
QuarterlyReleaseGA
Self Service
Feature Exploration
Optional features available to configure in Test & Production
Mandatory features
enabled in Test ONLY
Mandatory features enabled in
Test & Production
Mandatory features:
• Set deadline to adopt a feature in production
• Customers can choose to adopt in advance of deadline
• Mandatory features can require change management, three-month window to complete activities
Optional features:
• Customers choose to turn on and use the feature at any time after general availability
Rollout
complete

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New release naming
Frequency Description Examples
Monthly
• Defect fixes are deployed as part of the monthly release. Minor enhancements
that have no change management can be included in a monthly release.
• We are pleased to announce the Ariba June 2016 Release is planned for
deployment during the week of June 6, 2016. The Applications update will take
place on Tuesday and the Ariba Network on Thursday.
Ariba June 2016 Release
Ariba July 2016 Release
Ariba September 2016 Release
Ariba October 2016 Release
Quarterly
• Features that require any change management are deployed as part of a
quarterly release.
• We are pleased to announce the Ariba Q2 2016 Release is planned for
deployment during the week of May 9, 2016. The Applications update will take
place on Tuesday and the Ariba Network on Thursday.
Ariba Q2 2016 Release
Ariba Q3 2016 Release
Ariba Q4 2016 Release
• We will publish a schedule of planned quarterly releases at the beginning of the year.
• The actual date will be provided in the Advance Release Announcement sent to all customers.

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Communication model
Release Type Description Audience When Method
Monthly
Deployment Notice
• Communicates the date and time of the monthly release
• Buyers
• Suppliers
10 business days
prior to deployment
• E-mail
• Community
Quarterly
Advance Release Announcement
• Communicates the date of the quarterly release
• Provides link to the list of planned content
• Invite to quarterly overview and Q&A session
• Informs customers of revised DTD version
Buyers
4 weeks prior to
deployment
E-mail
Advance Release Announcement
• Communicates the date of the quarterly release
• Provides link to the list of planned content
• Informs customers of revised DTD version
Suppliers
3 weeks prior to
deployment
E-mail
Deployment Notice
• Communicates the date and time of the release
• Informs customers of revised DTD version
Buyers
10 business days
prior to deployment
E-mail
Post Release Announcement
• Summary of key innovations released within the quarter
• Buyers
• Suppliers
Day following release
• E-mail
• Community
Note: other notices will be sent as necessary to communicate changes to the SAP Ariba Operating Policies, removal of features, etc.

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Readiness 2.0 comparison
Activity Current Future
Release Cadence • Monthly releases with defect repairs and
minor enhancements.
• Features are included in a monthly release
when complete.
• Monthly releases with defect repairs and some
minor enhancements.
• Fixed quarterly releases with all features that were
completed in the quarter.
Communication • Communication of features is tied to an Engineering
delivery timeline (eg. 15s Network).
• Timing varies depending on program timeline.
• Communication of all features is tied to a predictable
quarterly cycle.
• Frequency is fixed.
Knowledge Transfer • Product management delivers live overview session
for a specific release.
• High-quality feature/theme-based recordings.
• Published quarterly for offline consumption.
• Live quarterly overview session with Q&A.
Feature Exploration • Structured Early Access program associated with
specific releases only.
• Timing is dependent on the development cycle.
• A new Early Access environment is created for
each release.
• Independent of current test environment with no impact
to configuration.
• Self-service feature exploration.
• Performed using customer test realms.
• More flexibility to complete your explorations.
• Ability to conduct change management tasks at your
convenience.
• One time setup of integrations, user accounts and
seeding of test data.
• Potential mismatch of configuration between test and
production environments.

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00 March
2016
April
2016
May
2016
June
2016
July
2016
August
2016
September
2016
October
2016
November
2016
Communication
Knowledge
Transfer
GA
Self Service
Feature Exploration
Quarterly cadence timeline
4 Week Advanced Notice
Post Release Activities
Post Release Activities
10 Day Notice
4 Week Advanced Notice
10 Day Notice
4 Week Advanced Notice
10 Day Notice
Feature Recordings Available
Live Q&A Session
Feature Recordings Available
Live Q&A Session
Feature Recordings Available
Live Q&A Session
May Release August Release November
Release
Transitioning to the new cadence for the Ariba Q2 2016 Release.
Planned quarterly releases for 2016: May, August, November.

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Summary
Innovation will be delivered more frequently and in a more consumable manner.
We will shift away from readiness activities that revolve around major programs (E.g. 14s
Procurement, 15s Network) and align customer readiness with a quarterly release cadence.
Customer communication will be streamlined and more predictable.
Knowledge Transfer will leverage more feature videos that allow users to consume in more
manageable chunks. This will be supplemented by a live overview and Q&A session with
product experts.
Self-service feature exploration will provide the ability to explore new features and prepare for
change management activities in your test site prior to enablement in production.

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What’s next?
Send a formal announcement to all customers next week
Publish supporting collateral including this deck, FAQ, Quick Guide, etc.
http://ari.ba/readiness
Host a readiness webinar to cover this content with those not at SAP Ariba Live
Expect an announcement on Q2 content in mid April

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SAP Ariba Customer Success Day events
Learn from your peers.
Share with your peers.
Grow with your peers.
Learn more at: www.ariba.com/lp/customer-success-day

19. Thank you
Contact information:
Rick Cox
Release Readiness
rick.cox@sap.com
650-390-1959

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