1. JAGUARAVINDKUMAR@GM
AIL.COM
TWITTER HANDLE +91-9791039188 HTTPS://IN.LINKEDIN.COM/IN
/ARAVIND-JAGU-B954988A
OBJECTIVE
Over 5.3 Years of experience in
Product Delivery & Software
Installations focused on
Infrastructure management as a
Citrix XenApp/ Xen
desktop/PVS/ Net scaler
Administration, Microsoft
Windows server Administration,
VMware Esxi/VSphere
Administrator and Technical
Support from offshore
Environment to GDC following
ITIL standards
ARAVIND JAGU
CITRIX ADMINISTRATOR
EXPERIENCE
Royal Bank of Scotland, Bangalore
(May 2016-Present)
Designation: Analyst
Key Roles & Responsibilities
Provide L3+ support to Delivery BAU teams on escalated and
critical issues
Review RCA related to critical incidents and problems.
Work on creating Service Improvement Plans along with
Delivery and Transformation Team.
Coordinate with 3rd party vendors for getting support as
required.
In-depth knowledge of different Citrix products like
XenApp, Xen Desktop, Provisioning server, Access Gateway,
Xenserver.
Edge sight/ Director, NetScaler, Secure Gateway and Web
interface
Experience with static desktop and dynamic desktop
supporting technologies such as Thin Cloning, Provisioning
and Application Virtualization (App-V)
Experience with handling RFPs and Solution design
for Citrix based solutions.

2. ARAVIND JAGU
CITRIX ADMINISTRATOR |
HTTPS://IN.LINKEDIN.COM/IN/ARAVIND-JAGU-B954988A
JAGUARAVINDKUMAR@GM
AIL.COM
TWITTER HANDLE +91-9791039188 HTTPS://IN.LINKEDIN.COM
/IN/ARAVIND-JAGU-
B954988A
2
SKILLS
Citrix Presentation Server
4.5,Xenapp6.0/6.5/7.6
Citrix Xen desktop 7.1/7.6
Citrix Provisioning Services
7.1/7.6
Citrix NetScaler
VMwareESX5.0/5.1,VSphere
Windows Server
2003/2008/2008r2/2012
HCL Technologies, Chennai
(March2015–April 2016)
Designation: Senior Specialist
Key Roles & Responsibilities
Performing Case Bashing activities with XenApp , Xen Desktop
and other teams
Handlingassigned cases independently while ensuring that the
case details and status are correct & updated
Providing assistance & support to Citrix Presentation server
4.5, XenApp 5.0, XenApp 6.0, XenApp 6.5, Citrix XenDesktop-
7.17.6
Liaising with clients to gather their requirements & answer
their queries and providing them with primary and technical
support
Understanding clients’ problems, suggesting
recommendations and resolving their issues;preparing reports
& documents on the same
Lending assistance & support to customers through forum
contributions and thereby providing content to the Technical
Support Teams
Authenticating, reproducing & documenting the complaints &
issues of the clients in-house using lab based equipment
Developing & modifying software as per the clients’
requirements and problems in coordination with the
Escalation and Engineering Teams

3. ARAVIND JAGU
CITRIX ADMINISTRATOR |
HTTPS://IN.LINKEDIN.COM/IN/ARAVIND-JAGU-B954988A
JAGUARAVINDKUMAR@GM
AIL.COM
TWITTER HANDLE +91-9791039188 HTTPS://IN.LINKEDIN.COM
/IN/ARAVIND-JAGU-
B954988A
3
Compiling and disseminating the logs to the development
teams to get RCAs and providing support on the floor as and
when required
IGATE Global Solutions, Bangalore
(July 2011 –Mar 2015)
Designation: Senior System Engineer
Key Roles & Responsibilities
Installation of Citrix Presentation Server 4.5,XenApp
6.0 & Citrix Client Tools
Maintaining/Monitoring/Administration of Citrix XenApp
Farms
Configuration of Citrix server policies, Load
Management and Printers in the Farm.
Expertise in creating Citrix Streaming Profiles and Publishing
Applications to users in Citrix XenApp 6.0.
Citrix XenApp Web Interface Administration Via IIS
Citrix XenApp 6.0, Windows server 2003/2008r2 X86 & X64,
Citrix Streaming Profiler 6.0/5.2, SQL 2008/2008r2.
Project related hardware and software procurement.
Participating with network team for network tunnel
connection from Datacenter to site.
Documenting each and every activity for proof of concept
and Standard operating procedure.
Involved in design and Architecture plan
Installation and configuration of Esxi Servers and Virtual
machines creations

4. ARAVIND JAGU
CITRIX ADMINISTRATOR |
HTTPS://IN.LINKEDIN.COM/IN/ARAVIND-JAGU-B954988A
JAGUARAVINDKUMAR@GM
AIL.COM
TWITTER HANDLE +91-9791039188 HTTPS://IN.LINKEDIN.COM
/IN/ARAVIND-JAGU-
B954988A
4
EDUCATION
Bachelor of Engineering affiliated to J.N.T University, Andhra
Pradesh - 2011
(Computer science and information Technology)
TECHNICAL SKILLS
Operating Systems: DOS, Windows 2008/2008r2 Server,
Windows Server 2003, Windows XP/Vista/Windows 7
(Professional)/Windows 8.1
Databases: SQL Server 2008/2008r2
Trouble Shooting Tools: Event Viewer, Process monitor,
Resource Monitor and Task manager