1. RESUME
Anushree Gupta
Mob : 9821313839
Mail Id: guptaanushree21@gmail.com
WORK EXPERIENCE:
A) WORK PROFILE :
 Company : Prime Focus Technologies.
 Designation : Sr. Support Engineer.
 Duration : 25 Feb 2013 till date
 Objective : Professional growth and development in software technical support.
 Awards : Received Spot Award for configuring all “Srilankan” channels on
Board within a stipulated span of time single handedly.
: Received “A” team award for being the highest revenue generator
Dept. of the company – by delivering the maximum no of commercial
Across all channels and on deadlines.
 Profile Description:
 4 years of providing help desk support to 400 plus channels (Including Indian and International
channel), earning a solid reputation for productivity, complex problem resolution and
professionalism.
 Managing Star (content live) and Hotstar (app) dash boards and giving appropriate support at
times.
 Server / software Installation at channels end.
 Configuring channels on Board.
 Managing channels Aspera server.
 Monitoring internals server. (i.e. Mam server / Aspera server/ streaming server/ database server)
 Executing SQL queries to fetch data from database server.
 FTP creation for exchanging files with channels and client.
 Visiting channels on regular intervals. Acquiring new requirement from channels and there after
coordinating with development team and delivering changes to the channels.
 Outstanding analytical, problem-solving, and troubleshooting ability
 Superior communication (oral and written), customer service and interpersonal skills.
Both independent and team worker, as required.
 MS Office & Excel proficiency.
 Ability to multi-task and prioritize effectively.
 Poised and patient when dealing with clients / channels / agency

2. 5
 Provided business-clients with efficient support – Responded to phone calls, emails, and in-person
requests.
 Installed software, configured and tested customer PC’s, analyzed
 Instructed and trained end-users regarding software’s.
 Collaborated with company staff to optimize working environment and customer service.
 Ran routine phone troubleshooting and configuration.
 Trained sales-department staff and guided them in helping clients.
 Collected information through client phone calls to identify and report product problems.
 Research Channel issues in a timely manner and follow up with the Channels / client / agenicies
with recommendations and action plans.
 Participated in team meetings weekly, ask questions and provide input on case backlog.
 Provide root cause analysis for customer's storage appliance failure.
 Utilize previously acquired technical experience to become actively involved in day-to-day
technology team to meet schedules and resolve problems.
 Proactive self-starter known to initiate process & system improvement to increase system stability
and productivity
 Software’s Handled :
1) Clear: Cloud based software acts an umbrella managing spot deliveries & managing media
library for brands.
2) Turbo FTP: Involving Auto file transfer, and duplicate/backup your data across the Internet
boundary, securely
3) Mediamesh : Cloud based software which consist of all commercial details on one go.
4) MAM : Cloud based software which helps in converting files in prescribed channel format.
5) Aspera: software which transfers files from one server to another vis point to point internet
link.
6) Hotstar: Managing hotstar app consisting of star content.
7) Star content live: consist of star programs and finding and tracing commercials on the same.
Also giving timely support for the same.

3. 5
B) WORK PROFILE (PREVIOUS EMPLOYMENT):
 Company : Mediaware InfoTech Pvt. Ltd.
 Designation : Executive – support
 Duration : April 2010 – Nov 2012.
 Profile : Handle Complaints/suggestions, Calls from Customers, Documenting Calls,
Stay in touch with Installations/ customers (a continuous exercise in
public relations) Analyses problems, Segregate into Hardware / Software,
Testing after quality checking done from Testing department.
: Bug Tracking, Reporting & Verification.
: Working on requests for enhancement of existing functionality.
: Coordinating with Client / Onsite team.
: Implementing the process of data restore/Backup
: Visiting Client Location and training and installation and Software Query
handling for enhancement and amendments in the software.
: Answering user inquiries regarding computer software maintaining records
of daily data communication transactions, problems and remedial actions
taken, or installation activities.
: Remote upgrades of Software are performed or check the problem
and take necessary action.
: Responsible for modifying the existing programs with improvement
: Study of new trailer made software and understand the working of it.
: Testing the Beta Version of trailer made software.
 Project : Resolve previous year, opening balance, other data / setting related issue.
Handled : Merge All India books (all location) & get a Single Company view as desired
outputs upgrade software / systems to facilitate all these
: All report outputs can be generated directly from the software
: No manual outside books reporting it available within the software as
consolidated option
: Do a complete Audit-n-Analysis+ document of their Finance & Accounts team
profile.
: Discuss & help clean-up potential issues in process followed
: Document a detail manual on how to best perform the task in KPI pertaining to
FA/cS
: Grill & train each as per their profile / area of execution under finance
: Make a SLA + Turn-around time for outputs expected from the profile & certify
on competency.
 Software’s Handled
1) FA/cS (Financial accounting software)
2) MW (Mediaware Advertising agency based software).
3) Alerter (Database software).
4) NMW (Mediaware Advertising agency based software).

4. 5
C) WORK PROFILE ( PREVIOUS EMPLOYMENT):
 Name : Prime labels
 Designation : Accountant
 Duration : Feb 2009- April 2010
 Profile : Preparation of Voucher
: Finalization of Balance sheet
: Maintaining Stock
: Preparing Purchase order
: Preparing Sample docket
: Preparing Performa Invoice
: Taxation (TDS filling / Filling of Profession tax)
: Handling Bank work
: Preparing work orders
: Preparing order docket
: Maintaining Salary register and Account.
EDUCATIONAL QUALIFICATION
M.Com : From Mumbai University with 60 %
B.com : From Hinduja College (Mumbai University) with 71%
H.S.C : From Hinduja College (Mumbai University) with 72%
S.S.C : From Our Lady of Dolours High School (Mumbai board) with 70%
ADDITIONAL QUALIFICATION
A T C : From Sterling Institute of Management Studies
Typing : From Samarth Institute
COMPUTER KNOWLEDGE
 Computer Basic (word, excel, power point etc)
 H.T.M.L Language
 Tally ERP-9
 FoxPro
 C++
 Internet
NAVAL TRAINING
Joined “SEA CADET CROPS” at COLABA NAVY NAGAR for 9 years upto the rank of an
“IPO”(Instructor petty officer).
OBJECTIVE:
Seeking a challenging career in the environment that encourages creativity for continuous learning,
provides exposure to new technology, achieve professional and personal growth along with organization
ABILTY:
Experienced and knowledgeable Information Technology Professional seeking to contribute and acquired
skills within a Help Desk support role.

5. 5
Work well independently, or in a group setting. Providing all facets of computer help desk. Excellent
communication and presentation capabilities.
SKILLS:
Soft spoken but deceptive decision making power,
Good communication and writing skills.
Excellent presentation skills.
Responsible for other duties as assigned
Co-workers and Friends find me Innovative, Friendly, Helpful, Creative and Hard Working.
 I have gained tremendous satisfaction and experience from working with Dynamic Teams.
PERSONAL DETAILS
ANUSHREE GUPTA
Email ID : guptaanushree21@gmail.com
Mob : 9821313839
Fathers name : Devendra Gupta
Date of birth : 21st
August 1984.
Health : Excellent
Marital status : Married
Nationality : Indian
Language known : English, Hindi, Marathi, Gujrati
Hobbies : Swimming, Dancing, Painting, Sports (athletics)
I love to take initiative and work as team player
…………………….........................
(Anushree Gupta)

6. 5
Work well independently, or in a group setting. Providing all facets of computer help desk. Excellent
communication and presentation capabilities.
SKILLS:
Soft spoken but deceptive decision making power,
Good communication and writing skills.
Excellent presentation skills.
Responsible for other duties as assigned
Co-workers and Friends find me Innovative, Friendly, Helpful, Creative and Hard Working.
 I have gained tremendous satisfaction and experience from working with Dynamic Teams.
PERSONAL DETAILS
ANUSHREE GUPTA
Email ID : guptaanushree21@gmail.com
Mob : 9821313839
Fathers name : Devendra Gupta
Date of birth : 21st
August 1984.
Health : Excellent
Marital status : Married
Nationality : Indian
Language known : English, Hindi, Marathi, Gujrati
Hobbies : Swimming, Dancing, Painting, Sports (athletics)
I love to take initiative and work as team player
…………………….........................
(Anushree Gupta)