Aug delhi ncr-april2017

Atlassian User
Groups
– Tools
for

Portfolio
Management,
Collaboration,

Support
and
Maintenance
-‐ Anubhav Sinha Date – April 08, 2017
Product Owner, Agile Activist, a Learner and Agile Transformation Enabler Delhi-‐NCR-‐Gurgaon

Brief
Personage of
my
Achievements
Ø Currently
associated
as
Practice
Lead
– BA
&
Agile
with
‘Zinios’
– a

startup
firm
in
Bangalore
Ø Experience
and
associated
with
Agile
– Late
2011
onwards
Ø My
practice
area
includes
q Scrum
– CSM
(Certified
Scrum
Master)
q Scrum
– CSPO
(Certified
Scrum
Product
Owner)
q Lean
Kanban
– KMP1
– Certified
– Kanban
System
Design
q Lean
Kanban
– KMP
2
– Certified
– Kanban
Management

Professional
q Scaled
Agile
– Certified
SAFe

4.0
Agilist
Ø 8.3
years
of
IT/Software
Industry
Experience
q Companies
– Razorfish,
Find4kids,
Arowana
Consulting
etc.
q Roles
– Business
Analyst,
Product
Analyst,
Product
Owner,
Chief

Product
Owner
q Team
Settings
– Offshore,
Global,
Distribute
Model

AGENDA
q Brief on Atlassian
q Brief on Trello
q Collaborate and Chat –
qConfluence, Trello, HipChat
q Plan, Track and Support –
q JIRA Software
q Jira Service Desk
q Jira Core, Status Page
q Brief on Jira Portfolio

Glimpse on
Atlassian – a
journey from
$ 10 k to
$ 4.37 Bn
q Mike Cannon-‐Brookes and Scott Farquahar founded Atlassian in
2002
q Before founding, they Bootstrapped company for several years with
a credit card debt of $10,000
q In 2002, Atlassian rolled it’s flagship product JIRA
q In 2004, they released Confluence, a team collaboration platform
q In 2006, both founders were named E&Y Entrepreneurs of the year,
Australia
q In 2010, Atlassian raised $60 million from Accel Partners
q In 2011, Atlassian announced revenue of $102 Mn, 35% up from y-‐o-‐y
q For June 2014 FY, Atlassian $215 Mn, up from $144 Mn in 2013
q In Nov 2015, Atlassian announced sales of $320 Mn
q On Dec 10, 2015 – announced IPO with market capital of $4.37 Bn

Atlassian
Confluence
Customers
Source*
-‐ https://trends.builtwith.com/cms/Atlassian-‐Confluence/Market-‐Share
https://en.wikipedia.org/wiki/Atlassian

This $5 Bn
Company does
not have any
sales team
Source*
-‐ https://www.bloomberg.com/news/articles/2016-‐05-‐18/this-‐5-‐billion-‐software-‐company-‐has-‐no-‐sales-‐staff

Atlassian
Acquisition –
Inorganic Growth
q In 2010, Atlassian acquired Bitbucket, a hosted service for code
collaboration
q FishEye, Crucible and Clover came into their Portfolio through
acquisition of Cenqua in 2007, another Australian Software Company
q In 2012, Atlassian acquired HipChat
q In July 2016, Atlassian acquired a small startup Dogwood Labs in
Denver and thus, StatusPage came in picture
q In January 2017, Atlassian announced the purchase of Trello for $425
Mn
q Trello acquisition marks 18th acquisition of Atlassian
Source*
-‐ https://en.wikipedia.org/wiki/Atlassian

Let’s talk about
Trello
q Trello Started in 2011, a web based project management application
q In July 2012, Trello surpasses 5 Lac users
q In Dec 2012, users went more than 1 Mn
q In May 2017, user went more than 4 Mn
q In Sept 2014, user went more than 5 Mn
q And in Oct 2015, it went more than 10 Mn
q In 2014, Trello raised $10.3 Mn from Index Ventures & Spark Capital
q In May 2016, Trello claimed they have more than 1.1 Mn Daily Active
users and 14 Mn total sign-‐up
q On Jan 2017, Atlassian announced its intent to acquire Trello for $425
Mn, of which, $360 Mnin cash and remaining $65 M in shares/options
Source*
-‐ https://en.wikipedia.org/wiki/Trello

What more
from Trello?
New! Trello Power-‐Ups For JIRA,
Bitbucket, And Confluence Cloud (Plus
A Cooler HipChat Integration)
q Link Jira issues to Trello cards so that everyone in the organization
across all departments can see what work is getting done
q Bitbucket: Gits code shipped
q Get notification when Activity in Trello occurs by connecting Trello
Boards to Hipchat rooms
S
o
u
r
c
e
L
i
n
k
The
plan
is
to
combine
Atlassian's team
and
project
tracking

software
with
Trello's
visual
workplace
collaboration
tools.

Jira Software
q Plan – Create user stories and issues, plan sprints, and distribute tasks across
software team
q Track – Prioritize and Discuss team’s work in full context with complete visibility
q Release – Ship with confidence and sanity knowing the information as current
q Reports – Improve team performance based on real time data, visual data

Jira Boards
Basic Scrum Board
Kanban Board

Global
Permissions –
Security
(Jira Admin)

Project Roles
(Security) –
Jira Admin

Version
Management
in Jira Release / Version Management is the placeholder where we can map and
define stories/issues / tasks to a Release, which assist in getting one place
visualization

Kanban and
Scrum Board
Remains
common
in

both
boards
Scrum
Board
Kanban
Board
does

not

have
backlog

Jira Reports
Sprint
Health
Status
Burn
Down
chart

Jira Reports
Velocity
Report
Committed
vs.

Completed

Jira Reports
Create
Vs.
Resolved

Report
The 'Created vs Resolved' gadget displays a difference chart showing the number of issues created vs number
of issues resolved over a given period of time.

Jira Reports
Version
/
Release

Report

Jira Reports
Epic
Burndown

Report

Jira Reports
Pie
Chart
Statistics
This metric illustrated how many items are created as of now and how many among them are in Done stage
which gives us with upfront thought of items moving with a defined or identified pace.

Jira Reports
Epic
Report
Thisreport is taken out ofJira and mainly useful for scrum oriented environment,may be also used for Kanban teams
too.In thisreport, we sort one-by-one epicsand get statsasshown below.

Jira Reports
Release
/
Version

Burn
down
statistics

Derived from
Jira Data
All
Sprint
Highlights
We can take out all data in an excel sheet using JQL >> export to excel OR, we can manually take out data using
sprint report >> that gives all details of that sprint.

Derived from
Jira Data
#SP
vs.
#0fStories

Done

Derived from
Jira Data
#Stories
Vs.
#Defects
We can take out all data in an excel sheet using JQL >> export to excel OR, we can manually take out data using
sprint report >> that gives all details of that sprint. This graph is plotted in dual y-axis and of the left y-axis is
Stories while on the right y-axis is #of defects.

Derived from
Jira Data
%
Code
Coverage
%CodeCoverage - lets' have max 3 defects allowed to have for a story that will help dev folks to keep their code
quality up. How to calculate - #ofstories*3 will give you max. permissible limit and %CodeCoverage can be
calculated as (maxDefectPerm - DefectsIdentifies)/maxdefects. Team / Scrum team can make a benchmark of %
to be achieved say as 85% and above may be considered as good code quality etc.

Derived from
Jira Data
#Stories
Vs.
#Defects

Jira Report –
Kanban Board
-‐CFD
How to understand - The CFD diagram should look smooth(ish) and read from left to right. Any
bubbles or gaps found in any color indicate shortage and bottlenecks, that assist us to know which
lane problem persist.Also, more items in done workflow states work is flowing smoothly.
Anti-patterns to watch for CFD:
- Blocking issues create large backups in some parts of the process and starvation in others
- Unchecked backlog growth over time. This results from product owners not closing issues that are obsolete
or simply too low in priority to ever be pulled in.

Jira Report –
Kanban Board
–Control chart
is used to identify
Cycle Time
Shows
the
cycle
time
for
your
product,
version
or
sprint.
This
helps
you
identify
whether
data
from
the
current
process

can
be
used
to
determine
future
performance.
The end goal is to have a consistent and short cycle time, regardless of type of
work.

Other
Reporting
Available in
Jira Software
New
incorporated
reports,
previously
was
part
of
Jira
Gadgets

Board
Workflows
Existing
Sample
Basic
Scrum

Workflow
Click
on
this
icon
‘project
settings’
will

navigate
to
perform
workflow

management
Existing
Sample
Kanban

workflow

Confluence –
What more we
can do !

HipChat Panel
Allows user to create
new group chat
Multiple rooms in
which users are
associatedCreate New Room
Total # of people and
who are present
Files, Links and
standup reports

Uber
Integration in
HipChat

HipChat Other
Integrations
200+ Supported Integrations

Jira Core
A
Business
project
management
software
which
helps
to

Jira Core
Allows user to create
Project based on the
need of usage

Which area
can be used in
Jira Core !
Marketing
Marketing Team can
use Jira core as :

Operation and
HR usage for
Jira Core
HR
Teams
uses
Jira
to:
Operation
Teams
uses
Jira
to:

Operations
Flow in Jira
Core

IT and Legal
Team using
Jira Core as
IT
Teams
uses
Jira
to:
Legal
Teams
uses
Jira
to:

Finance Team
use Jira Core as

Let’s take
example of HR
-‐ Recruitment

Standard
Reporting
Available in
Jira Core

Other
Standard
Template and
Flows in Jira
Core

Other
Standard
Templates and
Flows in Jira
Core

Jira Service
Desk
Standard
flow
available
in
the

Jira
Service
Desk

Jira Service
Desk –
Reporting –
SLA Goals

Jira Service
Desk –
Reporting –
Created Vs.
Resolved

Jira Service
Desk –
Reporting –
-‐Time2Resolution
-‐SLA met vs
Breached
SLA met vs. Breached
Time 2 resolution

Jira Service
Desk –
Reporting –
-‐Support Request
-‐ Bug Report
Bug Report
Support Request

Jira Service
Desk -‐
User can
create request
using as:

Jira Service
Desk –
Request from
Portal

Jira Service
Desk
-‐Queue and
CRM
Customer and Organization
Management
Present Queue and Customized
Queue can be created

Jira Service
Desk
+
Knowledge
Base
(Confluence)
Allows users to search for the knowledge base using Confluence, so when we write knowledge base / articles in
Confluence that can be mapped toJira Service Desk.

Atlassian
StatusPage
Better Communication During Service Disruptions

Jira Portfolio Portfolio for JIRA

Aug delhi ncr-april2017

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