The short story of how a small PaaS (Pivotal Cloud Foundry) operations team is providing value and service to our development community by treating them like customers and engaging them with the same values we approach our product development - delivering value and providing a good experience.
15. Deliver an interconnected experience
- “Home Depot of One”
- “Infrastructure of One”
- APIs for change records
- Self-service networking
- Metadata APIs
- Server as a Service
16. The hard parts
✘More of a cultural transformation – Continuous Improvement
✘Balancing conflicting motivations – Product Owner
✘Knowing when to say ”no” – Change Agent