1. Anthony Johnson 713 East 237th St. Bronx, NY. 10466 Phone: 347- 945 – 1878
AnthonyJohnson45@hotmail.com
Objective: To use my years and experience in the customer service field to make the daily operations of a company exceptional
to everyone directly and indirectly involved.
Summary of Qualifications
Over 20 years of Customer Service experience, computer skills: Microsoft Word, customized databases,scanners,copiers,printers. I
interact well with others and adhere to instructions.I have excellent writing skills, organizational and detailed-oriented, professional
and very effective working with diverse populations.I am aware of, and attentive to, safety on the job.
Work History
NYC Department of Education (New York, NY)
TransportationParaprofessional 09/2015 - Present
 Ensure all aspects ofthe individual student's developmental needs are addressed,including behavior
 Ensuring that all incidents get reported in a timely manner
 Providing a safe environment for the child
 Transport the child from their home to their school and from the school, back home
Cooperative Personnel Services (New York, NY)
Chief Proctor 08/2013 - 04/2015
 Perform the administration of the written, practical, computerized exams for the Port Authority of New York and
New Jersey (P.A.T.H. train system) and the NYC Department of Buildings
 Receive, via FedEx shipments, testing materials for approximately 50 candidates each testing session.The two and a
half hour sessions are conducted approximately four times a day. Upon completion of a day of testing I immediately
ship all testing materials to various sites cross-country to be graded for consideration of the applicant/candidate to be
hired for the position they are testing for
 Upon direction, I pre-grade certain exams
 I assist a Rater with the practical exams by setting up the electricians' and master electricians, plumbers' and master
plumbers, riggers', special riggers' and master riggers, machinists' and master machinists testing areas with the supplies
and tools needed for the examinations
 Assist in the preparation of the candidates'personal equipment to be searched by Homeland Security before entering
the highly secure city office building's testing areas
NYC Department of Citywide Administrative Services (New York, NY)
Office Assistant/Exam Proctor 10/2011 - Present
 Work directly for the Director of Human Capital at N.Y.C.A.P.S., a division of D.C.A.S.
 Retrieve confidential personnelinformation about all city employees from all city agencies,divisions and departments
 File records regarding all areas of employment for all employees of the City of New York
 Work in Exams Bureau, responsible for direct observation of candidates taking computerized civil service exams
 Assist examiners with processing candidates,which includes providing candidates with oral delivery of instructions,
fingerprinting, distribution of forms, ensuring completion of paperwork, and escorting candidates when they need
to leave computerized testing center
 Proctor exam, including monitoring candidates while they take their exam at a computer terminal, report and
resolve any unusualoccurrences or technical issues,and ensure procedures and policies are adhered to by candidates
 Greet and sign in candidates at reception desk
 Answer phones and transfer calls to appropriate personnel
 Ensure there are enough exam supplies and set up and clean processing room and exam room daily
NYC Board of Elections (New York, NY)
Coordinator 04/2010 - Present
 Contact poll workers, on my roster, to confirm that all of my 33 workers are available to fill their position
 Depending on workers strengths and weaknesses,assign each a position that will create a productive and cohesiv e
work environment
 Assign daily breaks and lunch breaks to insure the poll-site is able to maintain professional functionality
 Depending on each site and site schematics, rearrange all voting machines, ballot marking devices/booth and voter
scanning machines so that they are accessible for every voter (elderly, disabled, first-time and impaired voters)
 Greet and address all concerns that visiting assembly district monitors, poll watchers, politicians, active candidates
and civilian guests may have, regarding the election day activities
 First point of contact with the City of New York’s police officers, who are also assigned to the poll-site for the
election

2.  Keep an hourly log of ‘all’ activities inside and outside of the election site in my Coordinator’s Journal
 Confirm that all poll workers have, timely, signed in and out confirming or disqualifying their pay status forthe day
 Tally all votes,equipment, supplies for the escorting officers to take back to the Board of Election’s main office
 Return all time sensitive elections notes,within the allotted 48 hour time
The Franklin Mint (New York, NY)
Sales Associate 03/2010 - 12/2010
 Established relationships, using the telephone,with new and existing customers to create an open line of
communication for up-sell opportunities
 Up-sold gold and silver coins and coin sets,gold-plated and silver-plated coins, historical collectibles and
memorabilia, sold men and women’s original Franklin Mint fine jewelry and custom-made costume jewelry
 Up-sold by using an customized internet based data base to keep records of all daily transactions
1-800WeAnswer (New York, NY)
Telemarketer/Collections 06/2008 - 03/2010
 Conducted surveys for independent and private companies, regarding their products orservices
 Provided outsourced answering service calls for medical practices, law firms, janitorial services and a wide variety
of businesses,attempting to grow their customer base
 Up-sold items, by using a customized database to keep records of all daily transactions
 Appointed to develop and pilot sales pitches for products provided by new, outside companies, to effectively reach
their customer base
 Conducted daily collection calls to all customers and kept track of all payments using a, daily updated,spreadsheet
 Sold webinar/convention/religious charitys' seating, alarm/heating/air conditioning systems,auto tires
Institute Of Management and Administration, Inc. (New York, NY)
Account Executive 03/2000 -006/2004
 Trained, weekly, the account executive team and call center staff to use customer service skills and recognize voice
inflictions, gate-keeper avoidance, recognize phone smiles, listening, open-ended question asking and avoidance
techniques and ‘closing with confidence’ pointers
 Pinpointed, used and taught call center staff to use focal points and highlighted items for selling points before we
began and during the start of new projects
 Sold business management training and performance enhancement newsletters,nation-wide, to improve their
company’s executive staffs' performance and productivity output
 Rehearsed with staff, when needed,tricks and techniques on how to establish open lines of communication with our
staff, in order to increase resell opportunities with our clients
EDUCATION
Comprehensive Employment Services, NYC
Customer Service Training: 05/2008
 Obtained a Retail Customer Service Certificate upon completion of an extensive customer service training program
C.U.N.Y. College
02/1985 - 07/1987
Graduated Accounting (major) Possess a Junior Associates Degree in Accounting
References will be furnished upon request