Anne Leavy has over 30 years of experience in administration, customer service, training, and clerical work. She has a proven track record of delivering training courses and providing clerical support. Her skills include Microsoft Office, database management, communication, and the ability to work independently and manage her time well. She is seeking new opportunities where she can apply her extensive experience and skills.

1. CURRICULUM VITAE
Name: Anne Leavy
Address: 7 Millmount Avenue, Mullingar, Co. Westmeath
Mobile: 087 0675174
Profile: Capable, well-organised, conscientious person with excellent computer
applications, reception and customer service skills. Experience in a fast paced
customer service oriented situation. Good communicator, time keeper, and able to
work under own initiative. Fast accurate typing skills (65wpm).
Work Experience:
Jan 2015 – To date
(Part time cover) Training Development Agency
Bishopsgate Street, Mullingar, Co. Westmeath,
Instructor/Clerical/Typist
Delivered training courses in the following FETAC Modules to groups and
students on one to one basis using Ms Office.
• FETAC Level 3: Computer Literacy, Word Processing
• FETAC Level 4: Computer Applications and Touch Typing, Information
Technology
• Monitoring student progress and providing feedback and assistance when
required throughout courses.
• Administration duties including typing, email, photocopying, filing,
timesheets
Sept 2014 –5th
Dec 2014 General Hospital (Temporary Agency Work)
Mullingar, Co. Westmeath
Temporary Clerical Officer
• Employed to cover annual and sick leave at the outpatient’s desk.
• Responsible for checking in patients for daily clinics at the hospital.
• Ability to deal with all matters accurately and confidentially.
• Responsible for booking future appointments for patients returning to clinics
using HSE computer software.
• Liaison with other members of hospital staff.
• Dealing with telephone queries.
May 2012 – May 2014
(Part time) Training Development Agency
Bishopsgate Street, Mullingar, Co. Westmeath,
Instructor/Clerical/Typist
Delivered training courses in the following FETAC Modules to groups and
students on one to one basis using Ms Office.
• FETAC Level 3: Computer Literacy, Office Procedures
• FETAC Level 4: Computer Applications and Touch Typing.
• Monitoring student progress and providing feedback and assistance when
required throughout courses.
Anne Leavy 1

2. • Administration duties including typing, email, photocopying, filing,
timesheets
July 2011 – April 2012 Lir Business Centre, Mount Street, Mullingar
Course Co-Ordinator/Typist
• Reception duties.
• General secretarial and office administrative duties
• Responsible for smooth-running of the bookings system and managing
database using Microsoft Access.
• Responsible for booking venues for training courses.
• Working with all Microsoft 2003/2007 Applications.
• Arranging registration of new learners.
• Typing duties using Microsoft Word (75wpm).
Sept 2010 – To Date Training Development Agency
Bishopsgate Street, Mullingar, Co. Westmeath,
Tutor/Administrator/Typist
Jan 2010 – June 2010
(Full-Time) Delivered training courses in the following FETAC Modules
FETAC Level 3: Computer Literacy, Office Procedures
FETAC Level 4: Computer Applications, Data Entry, Touch Typing
• Typing letters/reports using Microsoft Word.
• General office administrative duties
• Working with all Microsoft 2003 Applications.
• Dealing with trainees and their parents on a daily basis.
• Giving general details of courses and trainee allowances to potential
students.
• Arranging registration of new trainees with FAS Athlone.
• Preparing timesheets for training allowances.
Jan 2009 – Sep 2009 Lir Business Centre, Mount Street, Mullingar
Administrator/Tutor
Duties:
• Tutoring FETAC Level 3 to 4 in Computer Applications and Literacy using
Microsoft 2003 to groups and individuals.
• Preparing students and classroom for exams.
• Supervising exams.
• Monitoring student progress and providing feedback and assistance when
required throughout courses.
• Maintaining student database.
Jan 2007 – Jun 2007 Conference Training Solutions, Dominick Street, Mullingar
Tutor/Administrator
Course Duration: 20 hours per school (200 Pupils)
Duties:
• Tutoring basic computer skills to 3rd
, 4th
, 5th
and 6th
Class students covering
thirteen primary school within Westmeath.
• Preparing and delivering lessons in Microsoft 2003 Applications.
• Setting up 10 laptops and Printers on a daily basis in each school
• Liaison with Principals and teachers.
Anne Leavy 2
Sept 2010 – June 2011
(Part-Time)

3. • Dealing with students with special needs and requirements.
• Dealing with disciplinary issues within the classroom.
Aug 2004 – Jan 2007 Training Development Agency, Mullingar, Co. Westmeath
Administration Assistant/Receptionist
Skills/duties:
• Typing letters/reports using Microsoft Word.
• General office administrative duties
• Working with all Microsoft 2003 Applications.
• Dealing with potential trainees and their parents at reception.
• Giving general details of courses and trainee allowances to potential students.
• Correspondence with trainees to arrange and confirm interviews.
• Dealing with existing trainees on a daily basis.
• Preparing timesheets for training allowances.
• Liaison with instructors providing support and assistance.
June 1999 – September 2002 Career break due to family commitments (Children).
May 1991 – May 1999 British Midland Airlines, Dublin Airport
Ground Hostess/Customer Service Agent
Skills/duties:
• Part of a motivated, professional team. Close liaison with airport services
(security, medical, etc).
• Duties varied, including flight check-in, boarding, flight reception &
disembarkation, baggage queries, etc.
• Management of potentially volatile situations e.g. irate passengers, security
situations, medical emergencies.
• High levels of customer contact. Assisting passengers with travel
arrangements, assessing and dealing with stressed individuals and groups.
• Training new staff individually and in groups in all airline procedures at
Dublin and Heathrow Airport.
• Trained to handle many and varied situations whilst always being vigilant and
alert, reporting any suspicious behaviour in the airport.
• Ability to remain calm and in control in a very busy, unpredictable and
challenging environment.
• Ensured smooth running of VIP lounge and made sure regular passengers
were entirely satisfied with every aspect of the service on their departure.
May 1989 – May 1991 British Midland, Heathrow Airport, London, UK
Ground Hostess/ Customer Service Agent
Skills/duties:
• Skills as above.
Feb 1987 – Apr 1989 Reed Employment, Slough, Berkshire, UK
Administrator/Secretary
Skills:
• Prepared and typed job specifications and Curriculum Vitae.
Anne Leavy 3

4. • Liaison with Reed Employment branches in London area, updating them with
details of job positions.
Jan 83 – Jan 87 Various clerical jobs at Thomas Flynn and Sons, The Downs, Mullingar and
A.C.O.T involving Secretarial, Reception and Administration duties.
Education:
Jan 09 – May 09 Lir Business Centre, Mount Street, Mullingar
FETAC Level 5
Audio Typing and Transcription - Distinction
FETAC Level 6
Train the Trainer - Distinction
Conference Training Solutions, Mullingar
Jan 05 – Jun 05 JEB Teaching Diploma – Psychology A
April 2006 Microsoft User Office Specialist
Jan 2007 Certified Training Professional - Irish Computer Society
2002 – 2004 V.T.O.S. VEC Training Centre, Mullingar
FETAC Level 5
Word Processing - Distinction
Spreadsheets - Distinction
Database - Distinction
Presentation PowerPoint - Distinction
Internet/Email - Distinction
Business Calculations - Distinction
Communications - Distinction
Work Experience - Distinction
ECDL (European Computer Driving Licence)
1983 Typewriting Pitman Stage 1 – Distinction (65wpm)
1983 Killucan Vocational School - Leaving Certificate
References:
Ms Kathleen Gaffney,
General Manager,
Training Development Agency,
Bishopsgate Street,
Mullingar
044 9342943
Signed: ________________________ Date: ________________
Anne Leavy 4
Ms Samantha McKenna,
Conference Training Solutions,
Monilea,
Mullingar
087 0671477