The document provides a profile, qualifications, employment history, and interests for Julie Edwards, who is seeking an office support role. She has over 15 years of experience in administration, customer service, and computer skills. Her qualifications include levels 1 and 2 in business administration, customer service, IT, health and safety, and first aid. Recent work experience includes roles as an admin assistant, computer mentor, and job coach/mentor where she helped clients with computer skills, job searches, and applying for benefits.

1. Julie Edwards
44 Somerset Avenue Harefield Southampton SO18 5FL
Telephone 02380325284 / Mobile 07415772723
Email denshamjulie73@hotmail.com
Profile
A team player, with a commitment to customer service and administration has good PC skills
and the ability to communicate confidently and is highly organised and has plenty of
initiative and a genuine desire to contribute to the ongoing success of your Office does have
experience of working within a customer focused company Right now is looking for a key
support role, which provides plenty of variety while working within the Office.
Key Skills
 Able to use office equipment like copiers, fax’s, scanners, printers, computers and
 Proficient IT skills including Microsoft office and email
 Able to listen attentively and gather appropriate information confidently
 Able to confidently speak in public
 Able to work well and give encouragement and support when working with others
 Able to be sensitive, supportive, motivate and work well within a group
 Has a positive attitude in the work place.
 Able to set goals and multi-task in the work place.
 Able to take instruction from others and follow it.
Qualifications
March 2015 L2 Customer Service Knowledge VRQ
March 2015 Business Administration Training
March 2015 Microsoft Word and Excel update training
June 2014 City & Guilds Business and Administration Level 1
December 2013 Level 2 Awards in Emergency First Aid at Work
March 2013 NVQ Certificate Level 1 in Retail Skills (QCF)
March 2013 Food and Hygiene Level 2
March 2013 Health and Safety Level 2
October 2012 Edexcel BTEC Award in Retail Knowledge Level 2
October 2012 BTEC Award Customer service Level 1
March 2012 OCR Employability Skills Award (Accredited)
August 2011 Adult Literacy Level 1&2
2008-2009 ECDL Level 2 Itchen College
1994-1995 NVQ 2 Childcare Southampton Technical College

2. Employment & Work Experience
March – April 2017 Computer Mentor and Admin Assistant Work Experience Hythe
Job Centre
 Helping Clients to use The computers in the job centre
 Helping them to register for benefits
 Helping them to use certain websites
 Helping advisor's around the office
2016-Present Computer Mentor at Age UK
 Helping people to understand how to use a computer
 Showing them how to use a mouse and keyboard
 Helping them to set up an email account
 Helping them to become social on certain social media
 helping them to understand Skype
2014-2016 Job Coach and Mentor Volunteer SO18 Big Local
 Help Clients to apply for job seekers allowance
 Helping clients hunt down new employment opportunities,
 Helping Clients write C Vs and cover letters
.
2014 - Tutor administrator Work Experience Training Associates
 Archiving students Files
 Making phone calls to invite learner’s in for course
 Working on the reception
 Answering the phone and dealing with inquiries
 Dealing with the petty cash
2009 - Present Work Related courses/ Volunteering
Age UK
1999-2009 - Full time Carer My mother and brother
 Cared for mother and brother until they passed away.
 All aspects of personal care
INTERESTS
I enjoy reading, and have a great passion for family history tracing my ancestors,I enjoy cooking and
baking I also attend my; local church and help to plan the activities we have such as movie nights,
quizzes, pot luck suppers. Spending time with family and friends
References
Available on request