1. Anna W. Ramsey, Optical Administrator
4205 Ladys Slipper Ln
Matthews, NC 28105
980-267-1419
Objective
As an experienced and accomplished Optical Administrator with over ten years of experience in the
industry, and proven leadership, analytical research and organizational skills, I am seeking to leverage my
extensive background as an administrator by assisting management in their efforts to lead the company on a
continued path of growth and success.
Employment
Carpenter Eye Associates Aug.2011-
present
Optical Administrator
Duties​:
● HIPAA Compliance Management
● Compliance with state and federal dispensing laws
● Customer service management
● Accurate records management
● Ensure quality control standards are met with each delivery of patient eyewear
● Frame selection and present and sell a variety of lens options, progressives,
and specialty lenses
● Fit and dispense eyewear specific to individual needs of each patient
● Verification of prescriptions by use of lensometry
● Adjustments and repairs of eye wear
● Accounts payable/receivable
● Claims processing
● Inventory management and control
● Invoicing
● Return/credit processing
● Patient check in/out procedures
● Scheduling
Metrolina Eye Associates
Mar.2011-Aug.2011
Ophthalmic Technician/ Optical assistant
Duties​:
● Compliance with HIPAA
● Compliance with state and federal dispensing laws
● Customer Service Assistance
● Pretesting: Accurate documentation of chief complaint, Autorefractor, Rebound and Goldman
tonometry, Auto lensometry
● Special testing: Visual field, OCT scans, Cataract and blepharoplasty evaluations
● Assist ophthalmologist with cataract postops and yag procedures
● Fit and dispense eyewear specific to individual patient needs
● Ensure quality control standards are met with each delivery of eye wear
● Use of lensometry
● Frame selection and present and sell a variety of lens options, progressives, and specialty lenses
● Accurate records management
● Scheduling

2. Shallotte Vision Care
Mar.2010-Mar.2011
Optometric Technician/Optical assistant
Duties​:
● Compliance with HIPAA
● Compliance with state and federal dispensing laws
● Customer Service Assistance
● Patient check in/out procedures
● Scheduling
● Pretesting: Accurate documentation of chief complaint, Autorefractor, Rebound tonometry,
and Visual Acuity
● Special testing: Visual Field, HRT scans
● Accurate records management
● Fit and dispense eyewear specific to individual patient needs
● Frame selection and present and sell a variety of lens options, progressives, and specialty lenses
● Ensure quality control standards are met with each delivery of eyewear
● Use of lensometry
● Inventory control
● Invoicing
Skills and abilities
● Demonstrated leadership qualities
● Strong ability to correct and solve a multitude of customer concerns
● Demonstrated ability to use analytical research to determine problem areas or trends
● Outstanding interpersonal and customer service skills
● Strong knowledge of the following: Revolution EHR electronic health records management, Solution
Reach patient scheduling software, Santinelli Edger (LSE 1000), and Essilor Visioffice
● Proficient in the use of OfficeMate medical software as well as Microsoft Xcel and Word
● Working knowledge of Optos* optomap
*​References available upon request​*