2. Schuitema Human Excellence Group
• We have worked in 29 countries
around the world
• We have three offices, one based in
South Africa, one based in Pakistan
and one based in Sweden.
• We have worked in diverse
organisations.
4. Your Facilitator
• Etsko Schuitema is the founder of the
Schuitema Group, established in 1990.
• Founded on research conducted at the
Chamber of Mine’s Research Organisation ‘s
Human Resources Laboratory in the 1980’s.
• These insights gave rise to a number of
models relating to human and organisational
excellence, including the Intent model of
maturation and the Care and Growth
leadership Model.
8. The intent the serve produces surpluses…
Enterprises exist to serve
customers and clients
9. The intent the serve produces surpluses…
Enterprises exist to serve
customers and clients
Surplus
A surplus is the measure of the
degree to which the average member
of the group gave more than they
took…
10. The intent the serve accounts for successful teams
Teams succeed when
members of the team set
each other up to succeed
There are three reasons for this…
• There is a culture of good
citizenship in the group.
• The group has a benevolent intent.
• The group is well lead. People
don’t work for organisations
because they want to, they work
for bosses because they want to.
11. What this means for hierarchies
When bosses are asked to
define leadership they say:
Leadership is about achieving a result through people
Some Definitions
Integrity, An example to others, Motivates, Servanthood, A
chief connector, Inspirational, Set up people for success,
Selfless, Aware of own behaviour, Setting direction,
Engagement, Creating vision, The ability to influence others,
point out a direction, Role model, Emotional Intelligence,
Compassion, Inspiring others to realize their full potential,
Growing people, Inspiration generator, Guide, Coach, Giving
resources, Direct people towards a achieving a result, Set a
vision, Be a role model, trust the people, Leading by including
others, Trust, Integrity, Capability Builder, Creating
psychological safety, Courage…
12. When the boss thinks ‘Leadership is about achieving a result through people’ they make takers
Fred, in 1980 I did what you have to do now and what I did worked, do what I did
Joe, in 1980 I did what you have to do now and what I did worked, it may be helpful to you
Who will work for you because they have to and because they want to?
HAVE TO
WANT TO
If you think
Leadership is about
achieving a result
through people
Is this consistent with
the Fred or the Joe
interaction?
JOB
PERSONFRED
PERSON
JOB ENDSMEANS INTENT
JOE PERSON
JOB
GIVE
TAKE=
=
=
13. When the boss thinks ‘Leadership is about achieving a result through people’ they make takers
Fred, in 1980 I did what you have to do now and what I did worked, do what I did
Joe, in 1980 I did what you have to do now and what I did worked, it made helpful to you
Who will work for you because they have to and because they want to?
HAVE TO
WANT TO
In order to define leadership
consistently with the Joe
interaction one would
need to say…
JOB
PERSONFRED
PERSON
JOB ENDSMEANS INTENT
JOE PERSON
JOB
GIVE
TAKE=
= =
Leadership is about
achieving people
through results
14. 14
Leadership is about
achieving people
through results
This is exactly what a coach does with a team
The coach does not
use the player
as his means to
achieve a result, he
uses the result as his
means to coach
the player
15. ‘Want to’ boss
Clarity of vision , right intention,
transparent, trustworthy, Trusting, Believes
in me, supports me, gives me feedback,
provides the vision and intent and listens to
my thoughts, Available, Listener, someone
who supports and cares about me,
Inspirational and role model leader,
coaching, honest, good listener,
accountability and taking responsibility,
make me grow, sincere, invested in me,
makes time for me / prioritises me,
authentic, human, Authentic, True, clear in
communication, honest, giving "freedom
under responsibility", making you grow as
person and professional.
The kind of boss people work for because they want to
16. ‘Want to’ boss
Clarity of vision , right intention,
transparent, trustworthy, Trusting, Believes
in me, supports me, gives me feedback,
provides the vision and intent and listens to
my thoughts, Available, Listener, someone
who supports and cares about me,
Inspirational and role model leader,
coaching, honest, good listener,
accountability and taking responsibility,
make me grow, sincere, invested in me,
makes time for me / prioritises me,
authentic, human, Authentic, True, clear in
communication, honest, giving "freedom
under responsibility", making you grow as
person and professional.
The kind of boss people work for because they want to
CARE
17. ‘Want to’ boss
Clarity of vision , right intention,
transparent, trustworthy, Trusting, Believes
in me, supports me, gives me feedback,
provides the vision and intent and listens to
my thoughts, Available, Listener, someone
who supports and cares about me,
Inspirational and role model leader,
coaching, honest, good listener,
accountability and taking responsibility,
make me grow, sincere, invested in me,
makes time for me / prioritises me,
authentic, human, Authentic, True, clear in
communication, honest, giving "freedom
under responsibility", making you grow as
person and professional.
The kind of boss people work for because they want to
CARE
GROWTH
and
Legitimate Power
18. The Second Axiom
Any relationship of POWER is
Legitimate if the aim of that
relationship is the
CARE and Growth
of the subordinate.
19. The Third Axiom
CARE and Growth
implies an incremental suspension of
control in order to empower the
subordinate
20. How do you empower someone? Don’t give him a fish…?
Hook, line, sinker, bait, boat
lake, beer, stool, umbrella,
sunglasses, license
How to bait a hook,
where to cast,
why he should fish
If you don’t catch a fish
after this, STARVE!!!
MEANS
ABILITY
ACCOUNTABILITY
Tools, Resources, Authority,
Standards,
Information, Boss’ Time
How
Why
MEANS
ABILITY
ACCOUNTABILITY
CAREFUL
EXTRAMILE
CARELESS
MALEVOLENT
STANDARD
DISMISS
WARN
RECOGNISE
REWARD
21. The soft and the hard mistakes…
To treat Means and Ability
issues as if they are
Accountability issues
To treat Accountability
issues as if they are
Means and Ability issues
Of the two
the soft mistake is worse.
The Hard Mistake
The Soft Mistake
Tools, Resources, Authority,
Standards,
Information, Boss’ Time
How
Why
MEANS
ABILITY
ACCOUNTABILITY
CAREFUL
EXTRAMILE
CARELESS
MALEVOLENT
STANDARD
DISMISS
WARN
RECOGNISE
REWARD
22. What this means for hierarchies…
The Boss
Task
Task
Task
RESULTS
The Worker
Care
Growth
Care
Growth
The OverseerLady Creosote
Care
Growth
25. Personal
Excellence
THE INTENT TO GIVE
Security
Fulfilment
Team Excellence
Collaboration
Harmony
Leadership
Excellence
Legitimate
Power
Organisational
Excellence
Value Adding Organisation
1. Help individuals achieve a fundamental sense of
security and fulfilment in their lives.
2. Help teams to succeed by enabling members to
set each other up to succeed.
3. Help leaders to empower their people by Care
and Growth.
4. Help organisations establish why and how they
make a contribution to the world.
At Schuitema Human Excellence Group We serve to:
26. At Schuitema Human Excellence Group we enable comprehensive
transformation and change management
1.We diagnose.
2.We consult.
3.We train.
4.We coach.
27. Upcoming events
Sign up and find other
events on our
international site.
Online = global!
schuitemagroup.com
Webinars (free)
• Team Excellence
• 15/12 kl 13-14
Open programs
• Leadership Excellence Program
• 7-10/12 kl 8-10
• Team Excellence Program
• 18-22/1 kl 13-15
• Personal Excellence Program
• 8-12/3 (Sydafrika)
On demand
• Agile Excellence Program
• Organizational Excellence Program
• …coaching, consulting, diagnostics in all
areas.