2. ⎯ What is Management?
⎯ How do I manage myself?
⎯ What is People Management
⎯ Watch Out for High Conflict
Personalities
⎯ How do I build effective relationship?
Outline
3. What is
Management?
Management is a process of planning, decision making, organizing,
leading, motivation and controlling the human resources, financial,
physical, and information resources of an organization to reach its goals
in an efficient and effective manner.
5. 1. Outline your goals
How do I manage
myself ?
2. Determine where you can improve
3. Get organized/Time Management
4. Learn How to Listen
5. Practice Praising and Rewarding
6. Be Transparent
7. Become a positive influence
8. Never demand respect: EARN trust and
respect
6. People management is the process of training, motivating and
directing… in order to optimize …. productivity and promote
professional growth.
The purpose of people management skills is to get the best
performance from other people
What is People
Management?
7. The I’m Superior, You are
Nothing Type (Narcissists)
The Different
High Conflict Personalities
The Love you, Hate you Type
(Borderline personality disorder)
The Cruel, Con Artist Type (one
of the most charming)
The Highly Suspicious
Type(paranoid personality)
The Dramatic, Accusatory Type
1 2 3
4 5
Dealing with them: CARS
Connecting, Analyzing, Response, Setting Limits
8. How to Build effective
relationships
Empathy
Empowerment
Two-way
Communication
Connection
Reward &
Recognition
9. Get out and build connection with your followers, staff,
etc. Get to know them. Participate in events,
Connection
10. Show empathy towards employees who are facing tough
professional or personal issues. Try to see things from their
situation.
Empathy
11. Empowerment means giving someone the tools they
need to succeed and then stepping out of their way.
Great leaders give their followers the room they need to
accomplish goals on their own merit. The right amount
of direction is key here. There should be enough to
provide guidance but not so much as to create
roadblocks in the process.
Empowerment
12. Learn to listen first before response. When you listen
first, it might change your perceptions of things
Two-way Communication
13. It should go without saying that employees like to be
rewarded and recognized for their success. Always
reward members of your staff for their hard work. This
applies to more than only the top performers; make it a
point to recognize those who are improving and doing
their best.
Reward & Recognition
14. Recommended Books !
- Harvard Business Review – On Managing Yourself, Managing
People, Change Management, Strategy, Leadership, and The
Essential.
- Billy Eddy 2018 – 5 Types of People who can ruin your life