More info at www.heybubble.com

1. The most direct
and easiest way
to convert your
website visitors

2. And having questions answered on a website can
be a very long and complicated process!
This unintuitive and outdated process may often be
discouraging for websites visitors…
— Call customer service and wait forever
— Search the FAQ or help center and still not seeing your answer
— Email and hope that you get a response in a day or week
— Write a question/complain on social pages or help desk
Today, web users expect
immediate support

3. …we solve small and
medium businesses online needs
Real-time solutions
exist but…
— Only target big teams
— Yearly subscriptions
— Software to install
— Deep code integration
— Pop-out ugly visitor chat
- Embedded beautiful chat window
- Flexible month-to-month pricing
- Users are 100% self sufficient
- Designed for smaller teams

4. The ultimate tool for an easy and efficient customer service.
It helps SMBs to sell more and to boost their customer happiness.
What is HeyBubble?

5. An Optimized Chat for
MobileVisitors
Mobile
op)mized
chat
widget:
Incredibly
useful
for
mobile
visitors
and
significantly
improving
m-­‐commerce
conversion
rates

6. A unique web app
and operator chat…
Unprecedented real-time tracking, instant chat, team work…

7. Desktop applications
…the only one
fully integrated with:
Mobile devices
To
allow
cha?ng
via:

8. With chat-related stats
to improve efficiency
Full transparency on chat activity, makes users improve on a daily basis.

9. 47%
of online retailers are using
live chat (up to 43% in 2010)
21%
Are using proactive chat
(up from 12% in 2011)
Consumers are becoming more sophisticated and demanding.
Companies are moving to a multi-channel customer service model.
$338.5
billions
Bad customer service costs
globally per year in lost business.
$243
average value (in one year)
of each customer relationship
lost to a competitor or abandonned
$16.7B(+16%)
SaaS Market valuation
$8.8B(+26%)
Ecommerce cloud services
86.4%
of customers would welcome
proactive engagement to
improve their experience
The Market
Source:
Genesys
customer
service
study
|
Forbes
|
Live
Chat
Effec;veness
2012
study,
E-­‐tailing
Group
|
Forrester
Research
Inc.

10. 80% of SMBs don’t
use a live chat…(yet!)
The market
opportunity
ATG
Global
Consumer
Trend
Study,
and
emarketer.com
survey,
Making
Proac;ve
chat
work
by
Forrester
Research
90% of customers who already engaged in live chat find it helpful
and 63% are more likely to return to a website that offers live chat

11. Mar
2012
June
2013
Today
Beginning of development
Launch of HeyBubble first
Prototype (Alpha version)
and first users.
2,000+ accounts created in 50+
countries covering various
industries: Ecommerce, Automotive,
Education, Real estate, Retail,
Software development, Medical,
Start-ups, Travel, Non-profit, etc…
3,000+ operators registered,
250,000+ chat messages sent
10,000,000+ visitors tracked.
Milestones
June
2013
Launch of HeyBubble Public
Beta version (free)
Jan
2014
Results and track records of
Beta version
Mar
2014
Release of HeyBubble paying
packages and monthly plans.
Generating first revenues.
Setting up tools to measure,
adjust and iterate.
Constantly improving our
products to meet customers
needs.

12. David AMSALLEM
Chief Executive Officer
Jim KERNAN
Chief Marketing Officer
The team
A
dedicated
technical
team
of
one
project
manager
and
two
experienced
developers
working
full
)me
on
the
project
since
March
2012.
Jim
Kernan,
a
Duke
(Fuqua)
MBA,
is
the
analy)cs
guru.
He
is
focused
on
making
HeyBubble
the
leader
in
customer
service
analy)cs
by
making
it
easy
for
organiza)ons
to
gather
meaningful
informa)on
to
beRer
serve
customers
and
drive
conversions.
Former
investment
banker
in
Paris,
France
Highly
Product
Oriented,
UI/UX
designer.
Built
HeyBubble
from
Scratch.
Top
French
university
(Paris-­‐Dauphine,
E.N.S.A.E.
Paris
Tech)
Background
in
Mathema)cs,
Sta)s)cs
and
Engineering.
Founders
Technical
A full team of
experienced developers
Chief Executive Officer

13. REVENUE GENERATED IN
THE FIRST TWO MONTHS
1 Tech Award
PAYING CUSTOMERS
70+ Half
OFTHEMPAID6MONTHSOR
AYEARINADVANCE
We went out of beta on March 2014 and
released our paying packages:
“BESTINB2B”WINNER
ATNYTECHDAY2014
Paying Product Launch
« Over the years, we have tested out numerous Live Chat companies, but none seemed to have a
stable platform or any kind of customer service. We're so glad to have found HeyBubble, a company
with a solid running platform and excellent customer service! I would highly recommend HeyBubble to
anyone that is looking to bring their website to life! »
Jerry Chiappetta,- GoldenGateBoatSales.com

14. David Amsallem
david@heybubble.com
Thank you