The document is Amith Mansingh Ramanund's resume, which details his contact information, personal details, preferred job positions, work experience including roles as a Business Analyst at DHL Global Forwarding and Accenture, skills including SQL, PL/SQL, Tableau, and projects he has worked on such as standardizing tracking, claims, and distribution systems and developing BI reports in Tableau and SSRS.

1. Amith Mansingh Ramanund's Resume
Contact: +27 826340901 | +27 768482539
Email: aramanund@gmail.com
Personal Details
Location Croydon, Gauteng (South Africa)
Nationality South Africa (ID: 8011235082087)
Age 32 (23 Nov 1980)
EE/AA Status Indian Male
Driver's Licence Articulated Vehicle up to 3,500kg (Since Jun 1999)
Next Job
Preferred Business Analyst
North East Gauteng, East Gauteng, East Rand or West Rand, Gauteng (South
Africa)
To find a suitable position as Business Analyst, Project Manager or PL SQL
programmer. I have 8 Years’ experience concurrently in these fields
About me
DHL
← Been intimately involved in in SQL database (DB2,MS SQL, TSQL, Oracle) development, report writing(MS SSRS,
SSIS,SSAS, Tableau). Also involved with customer responsive database interrogation resulting in developing various
reporting exceptions. I have enhanced this entire process by means of SSIS and SSAS, cubes reporting either of
excel or whichever other formats that our various clients prefers. Most processes are either RADs or project
orientated based on the RAD requirement.
← Since DHL is using legacy systems I created an ETL process from a DB2 into MS SQL database using SSIS
package. This gave us the ability to draw business intelligence reporting across SSA (Sub Saharan Africa). I
developed reports in SSRS and Tableau. This also gave me the ability to put South African IT on the global map. I
have created SSA KPI reports which are now in demo mode for the global team. I have been in consultations with
DHL global consultants, now the project will be rolled out throughout DHL Global Forwarding.
← In my present position I have been proactive by assisting fellow colleagues beyond my duly designated role by project
leading a team of report writers into SSA (Sub Saharan Africa) reporting for our global head office based in Bonn.
This process requires an extreme analytical over view of the companies’ processes which needs to be manipulated
and computed to requirements for the ever changing business. Taking on this position enabled the company to
recognize me as a project orientated team leader thus allowing me to successfully complete the Six Sigma bronze
masters.
← I am always eager to learn new technologies and methods relevant to my professional career. I enjoy been an integral
member of any such team where by in which I can contribute towards the well been of all concerned. However so I
am reliable and trustworthy working independently and meeting any objectives or projects set forth by my superiors
Accenture
• Created new distribution method called carton loting. This new method saved Edcon 5 million rand per warehouse.
Carton loting was used to distribute break bulk stock such as packs of garments that are packed by suppliers in a
constant quantity or large appliances such as microwaves.
I have held JAD sessions with warehousing stakeholders. Developed the analysis system for units per man needed
throughout the warehouse using Oracle packages via TOAD and scheduled daily runs via XENA task scheduler. I
have also provided training for management staff on how to use these reports. I had development the systems
boundaries using MS Visio, Captured the business requirements, Test packs and training documentation in
Accenture’s SDLC project management tools. Created flat file interfaces between Warehouse system (Nautilus) and
ERP (RETEK) system using Oracle packages.
• Standardised tracking, claims, retail and distribution system to produce a standard method for paying suppliers and
carriers. Standardised Carrier statements to include payments and claims (lost in transit).
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2. The tracking and claims system was developed using dot net.
Within this project I have held JAD sessions with relevant stakeholders, redesigned the Oracle database to cater for
the actual statements sent out to the carriers (3rd
party transporters). Used MS Visio to map out the functional flow to
demonstrate how the process works. I also had used MS Visio to show the boundaries and financial transactions for
the development team. This project that I have developed at Accenture is now been used in other clients of
Accenture. I have also developed the internal reporting using Oracle packages in TOAD. I have created the
schedules using XENA task scheduler which runs tasks that are created in Unix shell scripts. Also held training
sessions for tracking and finance team demonstrating how to use the system. This project was based on an object
orientated designs interfacing with one sub system and the financial system. Created flat file interfaces between
Warehouse system (Nautilus) to Tracking and claims system to ERP (RETEK) and financial (Oracle Financials)
system using Oracle packages
• Standardise supplier integrity by measuring supplier orders placed in quantity, quality and if the supplier has delivered
the correct product. This was used to reduce to retail price when buying from the same suppliers again or penalising
the supplier for any shortcomings. This also alerted the buyers on the retail system to negotiate with suppliers for
better retail prices.
Developed Oracle Packages via TOAD to extract the Data Integrity analysis. Daily schedules of reporting via XENA
task scheduler. Held training sessions with Warehouse staff on how to use the system.
• Work closely with 3rd
party company to standardise import and export documentation. I worked closely with SARS to
standardise documentation and to get HT tariff codes. We had to enhance the retail, distribution, and financial
systems to accommodate all these changes.
Held JAD sessions with SARS and 3rd
party company “ETradex” created the Functional flow using MS Visio and the
Business requirements documentation.
• Within the New International Brands Project we had to source out new scanners that decode QR barcodes as well as
our current supplier’s barcodes. We had to make effective changes to the distribution system in line with how these
products have been packed to minimise handling and distribution cost.
Skills
Current
Expert/Specialist
Technical Support over 10 years
Multiple Systems Support over 10 years
SDLC over 10 years
Logistic Systems 5 to 10 years
SQL 5 to 10 years
BMC ARS over 10 years
MS OFFICE 5 to 10 years
IBM Common Tool sets
ReqPro(Requirements Suite)
5 to 10 years
IBM Common Tool sets RQM(Testing Suite) 5 to 10 years
MS PROJECT 5 to 10 years
TOAD for Oracle 5 to 10 years
PL SQL
Tableau
5 to 10 years
3 Years
Extensive
Project Management 5 to 10 years
Finance System 5 to 10 years
Retail System 5 to 10 years
Data Processing 5 to 10 years
Oracle database
MS Visio(Similar to UML Functions)
MS SQL server management studio
MS SSRS
5 to 10 years
5 to 10 years
5 to 10 years
5 to 10 years
Solid
Database Analyst 2 to 5 years
Employment
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3. Jul 2013 – Current Business Analyst (DHL global forwarding)
Jetpark, Gauteng(South Africa)
BI Business Analyst
Duties:
• Systems development/Continuous Improvements and New Applications
• Six Sigma Certified Green Belt
• Internal and External KPI reporting(designing and scripting/coding).
• Data warehousing
• JAD new report requirements/enhancements for internal/ external
• As value added services, extract data from clients, walk through current
business processes and advice customers on better ways to improve
supply chain processes (best practise to forecast SOH needed per season
or quarter. Advise best practises in picking stock for a particular type of
stock )
• Examples of BI reports in Tableau
←
Example in SSRS (MS reporting server 2008)
Aug 2005 – Jun-2013 Business Analyst (Accenture)
Johannesburg Metro, Gauteng (South Africa)
Permanent Senior Level position in the Software (Information Technology)
sector, Main Function Business Analyst at Edcon’s Warehouses
(nautilus(Distribution system application, Tracking and Claims application)).
Duties:
Systems development/Continuous Improvements and New Applications
← JAD new requirements and enhancements
← Produce Estimates of the total project time lines
← Produce project plan and allocate resources
← Write functional/Business and Requirement specifications
← Draw up process flow diagrams
← Requisite Pro (Requirements Specification tools)
← RQM (regressive test pack tool)
← Tracking SDLC PROCESS on Track system(SDLC tracking tool)
← PMO PROCESS for all Development work (Client SDLC tracking Tool)
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4. ← Regressive Testing
← User acceptance Test and Signoffs
← User training sometimes due to the teams specialty in actual business
process
← Implementations of projects and roll back plans
← Post Implantations/support of new implementations
Specialist Skills
← Sequel Programmer
← Sequel Stored Procedure and Package Programmer
← Programming of Business Intelligence reports (example Data Integrity
reports)
← Programming of Interfaces between different application Databases (Data
transfer / Updates)
← End to End Project Management
← Retek (merchandising Application) , Nautilus (Distribution Application),
Tracking and Claims(In transit, received or claimed Application{Merchandise
that did not reach stores, Financial system impact}).
Key Responsibilities:
← Provide Outage Resolution Support. This includes investigation of outage
cause, impact on user, and resolution.
← Provide and Maintain Application Availability. This includes ensuring that the
application is active and operating as defined in any Service Level
Agreements
← Monitor Application in Production Environment. This includes the periodic
monitoring of servers, applications, etc. through the use of manual and
automated means.
← Facilitate outage investigation/restoration of service to Production
Environment. Organize any conference call, meetings, etc. needed to
facilitate the investigation of Production outages/problems and the
subsequent restoration of service.
← Schedule and track application software updates in Production Environment.
Use the current Change Management Process and tool to create and
distribute work orders associated with application software updates. Ensure
that software distribution work orders are successfully completed.
Periodically audit Production servers to ensure the currency of software
loads.
← Communicate status of application production outages. Provide periodic
pages/e-mails/phone calls, etc. to application community on the status of any
error resolution activities during an outage.
← Monitor system security, application and system event log files.
Communicate and work with users as necessary to resolve application
errors.
← Establish, monitor and evaluate system metrics to identify vulnerabilities and
identify problem trends. Monitor disk status, system processes, and user
process activity.
← Provide operational support, ensuring production systems and devices are
online and available; this includes non-business hour’s on-call support.
← Establish and practice disaster recovery procedures to ensure recovery
capability. Properly organize and maintain data retention practices.
← Participate in design reviews to verify that design meets quality standards
and functional/technical requirements. Make recommendations on functional
and technical improvements to the application.
← Maintain Disaster Recovery Plans. Assist in administering the recovery of
application(s).
Customer Relationship and Requirements Development
← Ability to analyse and design business processes
← Ability to develop product requirements based on input gathered from a
variety of sources including analysis results and feedback from the user
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5. community
Reason for Leaving: Head Hunted by Montana recruitment for role at DHL
Global Forwarding
Aug 2002 - Jun 2005 Desktop, Network and Server support (Arivia.kom (T-Systems))
Durban Metro, KwaZulu-Natal (South Africa)
Contract Skilled Level position in the Hardware (Information Technology) sector
Duties:
I have completed my in-service with Arivia.kom and have two years’ experience
in supporting the following:-
← Desktop support i.e. problem finding and fixing hardware and software.
← Server support i.e. Novell and GroupWise support including backup of server
data.
← Fault finding on network hardware (hubs, switches and data compression
network devices).
← Novell Administrator support i.e. setting up new users, setting access to
corporate folders, resetting passwords and creating templates for different
types of users.
← Automating Customer status reports for over 3000 customers
← Currently standardising reports and processes to get ready for SAP
implementation.
← Business migration
Reason for Leaving: End of Contract
Education
Nov 2004 ND Engineering Computer Systems Technikon Diploma (DUT)
Maths 1
Maths 2
Electrical engineering 1
Electronics 1
Electronics 2
Programming 1
Programming 2
Programming 3
Operating Systems 3
Projects 1
Projects 2
Digital Systems 1
Digital Systems 2
Digital Systems 3
Communications 1
Communications 2
System Analysis 2
Entrepreneurship 3
Designs Projects 3
Microcontrollers 3
Logic Designs 3
Networks 2
Networks 3
Dec 1998 Matric Exemption Secondary/High School Grade 12/Matric (Wingen
Heights Secondary)
English (HG)
Afrikaans (HG)
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6. Mathematics (HG)
Physics (HG)
Biology (HG)
Computer studies (HG)
Languages
Current
Read, Speak, Write
English
Achievements
Feb 2010 Oracle PL/ SQL (Incus Data)
May 2009 Advance Business Analysis (Softrain)
May 2008 Introduction to Business Analysis (Softrain)
Nov 2004 ND: Engineering Computer Systems (DUT)
Projects Achievements Highlights
• Standardised tracking, claims, retail and distribution system to produce a standard method for paying suppliers and carriers.
• Standardised Carrier statements to include payments and claims (lost in transit).
• Standardise supplier integrity by measuring supplier orders placed in quantity, quality and if the supplier has delivered the correct product. This
was used to reduce to retail price when buying from the same suppliers again or penalising the supplier for any shortcomings. This also alerted
the buyers on the retail system to negotiate with suppliers for better retail prices.
• Work closely with 3rd
party company to standardise import and export documentation. I worked closely with SARS to standardise
documentation and to get HT tariff codes. We had to enhance the retail, distribution, and financial systems to accommodate all these changes.
• Within the New International Brands Project we had to source out new scanners that decode QR barcodes as well as our current supplier’s
barcodes. We had to make effective changes to the distribution system in line with how these products have been packed to minimise handling
and distribution cost.
• Bi analytical reports in tableau and in MS reporting services.
EMPLOYMENT DETAILS
DHL Global Fowarding
Position : Business Analyst Specialist
Duration : Fulltime (2013-Jul to Current)
Accenture
Position : Business Analyst Specialist
Duration : Fulltime (2005-aug to 2013-jun)
Arivia.kom
Position : Desktop, Network and Server support
Duration : Fulltime (2002-2005)
REFERENCES
Mr. Edesh : 082 904 5665 Arivia.kom (AKA T Systems)
Mr. D Reddy : 082 807 0805 Arivia.kom (AKA T Systems)
Mr. Petrus Monaheng : (011) 4956425 Accenture (Team Lead Manager)
Mr. Dipak Patel : 082 928 2566 Accenture (Contract Service Delivery
Manager (CSDM) - Supply Chain & Finance)
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