1. HNo149A, Ghitorni New Delhi-30, Mobile- +919899995383, : amit.soni1221@gmail.com
Personal Statement:
 Seeking opportunity to take up Training & Operation assignments. Overall experience of
8.10 years in multiple sectors including Training, Delivery Operation, Insurance, E-
commerce & Retail industry.
Key Competencies:
Project ManagementTraining DeliveryOperation ManagementPerformance Management
Professional Experience with Channelplay Ltd.: Working with Channelplay Ltd. as a Training
Manager from July’13 till date.
Training projects handled so far with Channelplay:
Dupont, Google Android-1, Samsung Surprise Price Check (Mystery Audit)
Currently handling Training Projects: Nokia (Microsoft), Vodafone & Amazon.
Key Responsibility Area with Channelplay Ltd: From July’13 till date:
 Responsible for executing the training process, needs assessment, development of
training programs, including content, delivering of training programs and evaluation of
effectiveness of training
 Managing Training for 3 Projects Nokia (Microsoft), Vodafone & Amazon.
 Managing Retail & E-commerce training across India.
 Designing and implementing methodologies for effectiveness of training programs
 Partnering with Human resource for hiring and facilitating induction/orientation for new
joinees
 Retail Training Management: Facilitating retail employee development with key
knowledge and skills, so as to provide standard customer experience across all Nokia &
Vodafone stores Pan India
 Evaluate the effectiveness of training activities in relation to business goals by surveys,
regular conjunction with Ops and feedback for employees from supervisors, by
analyzing the productivity reports (SLA to meet).
 Responsible for Training and L&D function and its productivity towards meeting the
business ‘needs.
 Managing projects to support quality, productivity improvement & enhancing customer
satisfaction.
 Coaching Trainers on basis of training feedback to close gaps.
 Effective and timely recruitment, training strategies, manage training yields and attrition
trends to meet contractual requirements.
Amit Soni

2.  Identifying and implementing strategies for building team effectiveness by promoting a
spirit of cooperation between team members; formulating KPI’s and competencies,
conducting performance appraisals for providing feedback on areas of improvement
 Monitoring the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level
 Optimization of revenue & cost rationalization for the unit
 Responsibility of profit & loss for the assigned training projects
 Manage SLA negotiations; provide solutions during new process transitions.
 Point of contact for the customer for any escalations, change implementation, strategy
decisions;
 Develop and facilitate strong review mechanism to ensure right controls are applied and
performance delivery is as per client expectations in a closely monitored environment
 Certified by Amazon for E-commerce training delivery for seller support & Service
provider network (Cataloging, Listing, Brand Registry)
 Certified by Nokia for Soft Skills, Sales skills training delivery.
 Doing training venue management.
 Logistic Management for Apple across India.
Professional Experience with IBM: From July 2006 to April 2013.
 Lead Trainer – Process Training
 Senior Executive – Process Training
 Customer care executive (IBM GPS)
Key Responsibilities as a Lead Trainer with IBM:
 New hire training & Up skill training as one of the core responsibilities. Job profile
includes Training need analysis for better floor performance.
 Responsible for conducting and supervising product training and development programs
for new and existing staff
 Conducted Refresher Training for Bottom performers to meet the required target
 Work with the Ops team to ensure faster ramp up on associate rates, productivity,
quality and safety and hygiene standards
 Conducted & attended Quality Calibrations to ensure minimum deviation in Quality
Procedures.
 Initiating Briefs/Huddles, to provide product updates & clarity on current issues or
difficult situation that can be handled.
 Transitioning trainees to the floor and handling trainees to the next phase from Nesting
or OCP (Operational Check Point)
 Maintaining the Reports like Training Report, Daily Activity Tracker, Weekly Trainer
Utilization, Feedback Report and Refresher
 Analyze training needs to develop new training programs, modify and improve existing
programs.
 Conducting PKTs on monthly basis (Process Knowledge Test)
Conducting refresher session for the team.
 Compiling of reports for team’s performance.
 Assist hire and train employees, evaluate team's performance.
 Trainer’s Audit on weekly basis to check the quality of training delivery
 Conduct Train the Trainer programs within the organization.

3.  Develop and execute training strategies in support of the business, performance
management, learning & development.
 Preparing Process documentation and user manuals.
 Developing Knowledge, Skills and Attitude to develop employee competency to process
claims effectively
 Motivation & retention of employees through sustained activities & programs (R&R,
Diploma qualifications, internal communication etc.)
Leadership/Teamwork:
 Provide feedback & coach to trainees to ensure continuous performance improvement
 Shared performance feedback with team members and map improvement areas
 Organized Team building activities and created Team Development Plans
 Attended Business Reviews and represented Training function to Internal and External
Clients
Rewards and recognition in IBM:
 Awarded as Top Talent for year 2012 & 13.
 Was awarded as “The Best trainer” in IBM in sept’11 & Dec’11Was awarded as “Going
Extra Miles”. In Nov’09 & Sept’10
Educational qualification:
 Executive MBA, in Operation Management in 2013 IILM Institute
 MBA in HRM from Sikkim Manipal University
 B.Sc. in 2003; CSJM, Kanpur University
 12th
in 1999 in PCM
 10th
in 1997 in Science.
Strengths:
 Dedication
 Self-motivated
Personal Details:
 Father Name: Purushottam Das Soni
 DOB: 21st
Dec 1982
 Marital Status: Married
Amit Soni