1. CURRICULUM VITAE
Amit Gupta Amit Gupta s/o Sri Jai Ram gupta
127/192 Juhi Hamirpur Road,
Kanpur (U.P.)
Mb: 09936103999
E-mail: amit1airtel@rediffmail.com
OBJECTIVE:
To provide my best to the organization and attain new heights in through hard work,
utmost dedication, sincerity and organizational growth.
CAREER INTEREST:
CSD (Customer Service Department).
WORK EXPERIENCE:
 01 April.2011 to 31 January 2016: M.M. Electronics SF Kanpur (Airtel Digital TV)
as Branch Supervisor/TSM coordinator Kanpur based in Kanpur.
Job Responsibilities:
 Prepared records of daily activities of staff and updated the same to the TSM.
 To co-ordinate with SSDs and get their service area’s issues resolved by them.
 Keep an eye on SSD’s SR and activation SLA and performance.
 To co-ordinate with concern department or person for critical service issues and
get resolved.
 Handle the Team of 42 Members in Field and 9 Members in backend office.
 Reporting to TSM.
 MIS Report.
 Quality Maintenance of Installation and Service Request (SR).
 Audit of Engineers and Store.
 Work on CRM (Customer Relationship Management).
 Salary Distribution.
 Handling Cash receipt and expenses.
 Installation quality audit on customer premises.
 Performed other tasks as delegated.
Achievement: Best Supervisor (Service) in Territory Award during Dipawali
Season-2011.
No-1 Service team in UPU Award in UPE for Dec-11, Jan, March &
All India No. 1 Rank in Retailer Expansion for Jan. 2011
 10 June.2010 to 31 March 2011: M.M. Electronics SF Kanpur (Airtel Digital TV) as
a Senior Store Manager in Kanpur location.
 01 July 2009 to 30 May: Stambh Electronics (Samsung Electronics India Pvt. Ltd.)
as a Branch Supervisor in Kanpur Location.

2.  1 Jan 2009 to 5 June 2009: Amit Agency (Distributor of FMCG Products).As a
Accountant & Cash Handling work in Kanpur Location.
PROFESSIONAL STRENGTHS:
 Possess excellent monitoring and supervisory & Team Management skills.
 Goal oriented and ability to set goals as well as meet objectives.
 Excellent administrative and organizational skills.
 Highly initiative to manage a busy workload without close supervision.
ACADEMIC QUALIFICATION(S):
 Senior secondary from U.P. Board in 2008 with 69.0%
 Higher secondary from U.P. Board in 2010 with 60.0%
 B.com from Kanpur University in 2014 with 50.0%
 Pursuing MBA from Sikkim Manipal University.
COMPUTER PROFICIENCIES:
 Good knowledge of CRM (Customer Relationship Management).
 Good Knowledge of Microsoft Office and Internet.
Areas of Interest:
 To apply my comprehensive customer service skills to improve service of the
organization.
 To provide best customer service achieving customer satisfaction as well as
organizational goals.
PERSONAL DETAILS:
Date of Birth: 06 th June 1992.
Nationality: Indian
Marital Status: Unmarried
Hobbies: Creative writing, Surfing on net,
Zeal to acquire knowledge and learn new things.
Strengths: > Good Interpersonal skills.
> Adaptability.
> Rational Approach.
Weaknesses: > Tendency to seek perfection
> Making instant decisions.
References will be furnished on demand.
DATE: 29.02.2016 (AMIT GUPTA)
PLACE: KANPUR