1. AMIT CHAUHAN
Mobile No.: 07691982982 ~ E-Mail: connect.amitchauhan@gmail.com
Profile Summary
• A competent professional with more than 13years of experience in:
Business Development Marketing & Branding Consultant Management
Project Management Operation and Maintenance Energy Management
Asset Management Business Process Re-Engineering Infra Quality
New Product/Technology development Change/Network Management Training & Development
• Skilled at setting up Healthcare operations from scratch & scaling it up to deliver profitable business.
• Adept in managing projects involving resource planning, in-process inspection, team building and coordination with internal /
external department
• Demonstrated abilities in providing businesses with tools to improve capability of business processes and decrease process variation
(CPH, DC ratio based Energy billing etc.)
• Rich experience in generating a plan of action based on the gap between current processes, technologies and structures
• Determining training needs & conducting programs to enhance their operational efficiency leading to increased productivity
• Possess strong leadership, initiative taking analytical and relationship management skills
Core Competencies
• Preparing business case, planning resources, new innovative technologies and solutions
• Collecting data related to energy consumption, product specification and design parameters of all equipment & evaluating
equipment efficiency i.e. claimed by OEM v/s actual at ground
• Conducting system wise detailed energy audits and identifying energy saving potential by area wise preliminary energy audits and
calculated techno-economics for each energy conservation
• Planning and effecting preventive & predictive maintenance procedures and methods for critical / non critical equipments
Organisational Experience
Since Jan'14 with Shalby Hospitals Ltd.
This is one of the leading Multi-specialty healthcare Institution which provide world class facilities and offers the entire gamut of medical
services to patient’s world-wide. Shalby Hospitals operate 9 facilities at Ahmedabad, Vapi, Goa, Jabalpur, Indore, Mohali and 5 more are
coming up by the close of 2016. With the commissioning of 5 more hospitals this year, it will cross the 3000 bed mark. Shalby also operates
over 50 OPD centres across the country & many more clinics in Africa & the Middle East.
Shalby is known as the World’s largest centre for Joint Replacement for both Knee and Hip with a record breaking achievement of over 65000
joint replacements so far...
Shalby Hospitals operates two multispecialty hospitals in MP, at Indore and Jabalpur. Combined together, these units enjoy the status of the
largest multispecialty hospitals chain in Madhya Pradesh.
The facility at Indore is also having a high-end LINAC (Linear Accelerator), for the treatment of cancer.
Growth Path:
Jan’14-Feb’15: DGM-Projects
Mar’15-Mar’16: CAO-Jabalpur Unit
Apr’16-till now: COO-MP Region
Role:
As COO-MP Region
Accountable for:
• End to end Operations of units, including their P&L.
• Ensuring compliance of all clinical standards, regulatory & statutory norms, documented policies and procedures to ensure a consistent
high standard of Medical Care.
• Defining and monitoring targeted revenue matrix by individuals, specialty & geography
• Developing, managing and directing all business function and resources of Unit to deliver customer satisfaction, achieving
business plans and business growth while following processes & systems
• Consultant’s recruitment & their management, in close co-ordination with Doctor Engagement cell.
• Hiring Key positions in management and clinical domains
• Implementing workflows, SOPs towards establishing the system driven organization
• Creating and sustaining dynamic environment that facilitates development of opportunities and motivates high performance amongst team
members to achieve operational excellence.
• Monitoring and reviewing patient related services to ensure high level of “Customer Satisfaction Index”
• Establishing defined credit collection and monitoring system
Highlights:
As COO-MP Region
• Introduced “Shop in shop” model for Business expansion. Successfully launched & implemented, for increasing surgical
procedures counts especially in Arthoplasty, Arthroscopy & Spine.
• Exploring other sources of Revenue generation apart from Core Business – Established Diagnostic & Physiotherapy &
Rehabilitation center’s as an SBU. Done exclusive tie-ups, for taking them to the next level.
2. • Launched Homecare services in MP Region.
• Deeper penetration in Mahakaushal & Malwa region - Start of Outskirt OPD’s and expansion of presence in Chhattisgarh and
Odisha apart from UP(E), UP(W), Maharashtra and Rajasthan.
• Going regional – Exclusive campaigning with various Samaj’s.
• More & better regional approach in Print media. Exploring better & cost efficient medium of branding like broadcasting, digital
media.
• Introduced “Shalby Times” for MP region in regional language, for reaching to patients directly.
Felicitated with:
Significant Accomplishments- Organizational:
• NABH accreditation of Jabalpur unit within 18months and pre-assessment of Indore unit within 8months of Operations launch.
• Tie-ups with nationalized banks like SBI, UBI etc., Corporates like Idea and other telecom operators, petroleum companies like
BPCL, HPCL etc. for preventive health checks, thereby generating revenue & enhancement in IPD patient’s inflow.
• Empanelment of Units with MP Govt., AAI, ESIC, BSF and ECHS.
Significant Accomplishments- Individual:
• Successful execution of Mega event of Celebration of “21yrs serving the Nation” in MP region.
• Inauguration of Indore unit by Chief Minister of MP.
• Organized more than 1100 camps, 250 CME’s & 15 Symposium.
• Replication of Best practices of other industries into Healthcare like Queue management – Aviation, Process Excellence –
Telecom, Manpower productivity – Manufacturing.
Steered initiatives for : Standardization of design of Pharmacy and Diagnostic services envelopes and other stationaries,
advertisements in print media, sharing of resources among the units, implementation of Dress code for Patient interfacing sub-deptts.
like Front office, Admission etc.
As CAO-Jabalpur Unit
Accountable for:
• Entire Operations of the hospital, Quality accreditation (NABH, NABL etc.), end to end business, manpower administration and new
projects’ execution.
• Leading a team of 275 team members at present including people from Corp. Development, Finance, Hospitality, Operations &
Maintenance, Quality, HR, Clinical applications, Nursing etc.
• Fostering efficient functioning of organization through anticipating problems and the timely and effective resolution of disruptions
• Setting goals and objectives for all departments and materialize these into action plans.
• Ensuring that the hospital services are being carried out in a cost effective manner
• Improvising patient satisfaction by continuous monitoring of patient feedback
Highlights:
As CAO-Jabalpur unit
• Surpass the unit Revenue Target for the FY 15-16
• Achieved Cash break even in 10 months of the operations.
• Fivefold growth in revenue in less than 14months
• Retention of 95% of Consultants.
• Maintaining the OPEX under the defined limits
• Initiated employee engagement and recognition programs like “Employee of the month” and “Nurse of the month” awards,
celebrating birthday bash.
• Launch of Shalby Academy, 45 students enrolled in first batch.
• Empanelment of unit with MP Govt., AAI, BSNL, Ordnance factory, 27 TPA’s and 15 Corporates with 12 months.
Significant Accomplishments- Organizational:
• NABH accreditation of Jabalpur unit within 18months of Operations launch.
• Emerged as a market leader, having highest surgeries done by any Hospital of Mahakaushal region in its first year of operations.
Services given to more than 30,000 patients.
As Dy. General Manager-Projects
• Accountable for:
o Execution of 250-400 bedded Hospitals with complete responsibility of resources management, cost controlling, scheduling,
interfacing and overall execution with International standards of Safety and Quality.
• Effectively managing the Civil Construction, Electrical, Plumbing, HVAC, Elevators/Lift, FDSS, STP/ETP/Boilers/Water
Softener, Oxygen/Vacuum Piping, and Modular OT works etc. to achieve maximum efficiency and cost effectiveness.
o Performing pilot run along with operations team to explore and implement new Energy saving & automation initiatives
Previous Experience
Nov’08-Dec’13 with Indus Towers Ltd.
3. The company has been the result out of a Joint Venture by India’s top telecom players Bharti (42%), Vodafone (42%) & Idea (16%) in
the field of passive infrastructure services. As of today the tower portfolio, accumulated from the shareholders’ 16 circles, counts more
than 1, 12,000 and represents the world’s largest tower company.
Growth Path:
Nov’08-May’11: Manager - Infra Quality (Rajasthan Circle)
Jun’11-May’13: Sr. Manager - Infra Quality (Rajasthan Circle)
Since Jun’13: Deputy General Manager – Energy (Corporate)
Role:
As Deputy General Manager-Energy
• Accountable for:
o Implementing pilot sites across circles for New Energy Initiatives (VRLA+ Batteries, Li-Ion Batteries, Natural Cooling, Soft start
Inverter, Free Cooling Unit, ID to OD Conversion, Solar, Biomass, Variable Speed DG, Micro Cooling, etc.)
o Working in close coordination with Technology and Field Operations Team
• Performing analysis of field test reports, preparing business cases and finalizing scope for mass implementation across circles
As Sr. Manager-Infra Quality (Rajasthan Circle)
• Led implementation of technical guidelines and quality compliance at sites across circle & entire Northern Region
• Ensured compliance of ISO 9001: 2008 & ESH norms and adherence to site audit timelines
• Responsible for sharing TSP/Audit agencies performance reports during monthly governance meet
• Performed:
o Acceptance tests along with Vulcan P1 Certification and Energy Ratio prior to RFAI declaration
o Open case inspection at W/H & Products Audit in the field
As Manager-Infra Quality (Rajasthan Circle)
• Ensured:
o 100% AT certification of sites prior to RFAI declaration for 0 external/internal customer rejection on a/c of technical parameters
o Adherence to site database upload in ISQ folder submission timelines
• Led implementation of:
o ISO 9001:2008 in consultation with Bureau Veritas Team Members
o 6 stages AT certification at all new built sites
• Performed:
o Acceptance testing along with HOTO and 100E certification prior to RFAI declaration
o Random Cross Audits and Onsite Training to TSP & Quality Audit Agencies
Projects Handled:
• New Technology & Energy Initiatives (ID to OD conversion, Natural cooling, etc.)
• Network Management (100E for mitigation of fire risks, Strategic sites up gradation etc.)
• Capex /Opex Reduction (Reduction of DG rentals, Reduction of spare cost for non-SME products etc.)
• Execution TAT (Turn Around Time) Reduction
• FTR (First Time Right) Improvement %
• Design & Implementation of Training Module for Civil, Tower and Electrical Audits at Telecom Sites
Highlights:
As Deputy General Manager – Energy
• Successfully developed new products in coordination with Technology Team for sustainability of green concept post tenancy
addition and saved 288 Mn.
• Steered green site initiatives for converting 20% of sites as green (diesel free) resulting into saving of 2160 Mn./annum
As Sr. Manager-Infra Quality (Rajasthan Circle)
• Took initiatives for consistently reducing re-audits to bring in FTR culture
• Functioned as a SPOC for:
o Repair & Refurbishment and MBRC Centre – PAN India
o Infra Quality - Northern region
• Served as a:
o Energy, Process Excellence SPOC for Rajasthan Circle
o Technical SPOC (Strategic sites) for Rajasthan Circle
Additional responsibility handled
• Handled Operations of Alwar & Bharatpur clusters for 10months. Holds the credit of improving network uptime from 99.55 to 99.95
by driving O&M for Alwar & Bharatpur Cluster (1800 Towers)
• Up gradation of strategic sites for ensuring 99.99 of network uptime.
As Manager-Infra Quality (Rajasthan Circle)
• Served as a ESH SPOC for Rajasthan circle and a Member of SITF National Team Fire Investigations
• Felicitated with:
Significant Accomplishments- Organizational:
o GSMA Global Mobile Award-(2013) for Green sites Initiatives at Barcelona
4. o National Award for Natural Cooling Initiatives-(2013) at QuEst Indian Hub Conclave by QuEst Forum
o ISO 9001-2008 Certification-(2010) for Rajasthan Circle by Bureau Veritas
Significant Accomplishments- Individual:
o Process Excellence Award (2013) for Best Project - 10% Capex reduction (FS-18Mn/annum)
o Process Excellence Award (2012) for being Best Project Manager across PAN India and Best Ideator for new initiatives-
Natural Cooling (FS-14k/site), MBRC (FS-42.5Mn/annum), Repair Centre (FS-95Mn/annum), etc.
o Vodafone HSW Award (2012) for extraordinary contribution as SITC champion
o CEO Gold Card (2011) - For all round contribution in achieving organizational goals at large
o CTO Quality Award (2010) for being Best Quality Manager across PAN India
• Steered initiatives for:
o improvement with Six Sigma DMAIC & Lean, BPR & BPMS (Business Process Re-Engineering & Management) and Change
Management, ISO 9001-2008 Certification (2010) for Rajasthan Circle by Bureau Veritas
o Creating Center of excellence for utilization of BER and scrap material /converting non-usable components to the used one;
used & re-used batteries thereby fulfilling the requirement of CAPEX & OPEX; reduced the carbon foot prints by eliminating
the use of diesel, removing ACs and DG sets thereby converted the sites in green
Previous Experience
Aug’03-Oct’08 with Acme Telepower Ltd.
The company is a leading original equipment manufacturer & supplier of Green Shelter, Power Interface Unit, Line Conditioning Unit,
Air Conditioner, EPDF, PCM, Solar Technologies etc.
Growth Path:
Aug’03-Aug’04: GET – Quality & Testing
Sept’04-Sept’05: Sr. Engineer – PPC & Production
Oct’05-Mar’07: Project & Service Manager – Rajasthan Circle
Apr’07-Oct’08: Circle Head – Rajasthan Circle
Role:
As Circle Head – Rajasthan
• Accountable for:
o Develop, manage and direct all Business function and resources of circle to deliver customer satisfaction, achieving business
plans and business growth while following process and systems
o Managing a Team of 75 (1 P&S Manager, 6 Project Managers, 2 Service Managers, 2 MIS Coordinators, 64 Field Engineers)
and Vendor Teams
As Project and Service Manager - Rajasthan
• Monitoring projects with respect to Cost, Resource Deployment, Time over-runs and Quality Compliance
• Analyzing break-down calls, spares requirement and ensuring basic health checkup & KPI achievements
As Sr. Engineer – PPC & Production
• Implementation of ERP Module & Setting-up of New Production Facilities (Conveyor based working platforms) at Rudrapur Plan
• Handling of Production units of Green Shelter, Power Interface Unit, Line Conditioning Unit, Air Conditioner and EPDF
As GET – Quality & Testing
• Responsible for IGI (In-coming Goods Inspection), In-process Inspection, Final Inspection
• Data Collection of Rework, scraps which helps for corrective & preventive action, reduction of rework/ scrap
Education
• B.Tech. (Electronics & Communication Engineering) from Kurukshetra University: 2003
• MBA (Finance) from Manav Bharti University: 2012
Other:
• Residential Executive Hospital Management Program from IIM- Ahmedabad : 2015
• Certified Green Belt – TQMI: 2012
• Pursuing Black Belt from ISI, Bangalore
Trainings Underwent
• PMP Training – Astrowix: 2013
• Leadership: Great Leaders, Great Teams, Great Results – Franklin Covey: 2012
• Finance for Non Finance Manager- ASCI, Hyderabad: 2011
Key Strengths
• Ability to create and lead a team, Manage the turn around
• Ability to work beyond functional boundaries
• Excellent Time Management and Ability to explore and implement new & better ways for constructive change
Personal Details
Date of Birth 21st
August 1981
Address House No. 324; Block A, Sector 49, Faridabad – 121002, Haryana
