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ALLIANCE FINANCIAL GROUP
     ANALYST BRIEFING
  - 1HFY10 Results ended 30 September 2009 -




       STAYING ON COURSE
                                               1
AGENDA
• 1HFY10 Financial Performance

• 1HFY10 Business Review

• New Business Initiatives

•Q&A




                                      2
Key
                                                                                          Messages



Cautiously optimistic in leveraging competitive position
• Massive government stimulus has stopped world economy from shrinking further.
  However, the possibility of a weak recovery or a double-dip remains.
• The run-away performance of financial market is significantly fueled by excess liquidity.


Focusing on high yielding products and robust asset quality
• Scaling up revenue streams via high yielding products and optimizing cross-selling.
• Vigilant about asset quality via an integrated risk management, hence minimal credit
  losses.
• Harnessing the energy of 3-year business transformation program.

Opportunity in active capital management
• The Group has restored its balance sheet to the desired financial strength.
• Active capital management will facilitate growth and optimize return on equity (ROE):
           - Reallocating capital to higher yielding businesses
           - Optimizing risk-reward by global pooling and diversification of risks

                                                                                                3
6 Months Ended 30/9/09
                                                                                         Results Highlight

                                    6 months    6 months
                                    30 Sep 09   30 Sep 08 Variance
                                     RM'mn       RM'mn       %       • The Group‟s PBT decreased 26%
Net Interest Income                  298.0       337.1     -11.6       compared to corresponding period last
                                                                       year as the Group has provided a
Income From Islamic Banking          108.8        81.9      32.8
                                                                       further RM97.4mil impairment to a
Net Interest Income + Income from
                                     406.8       419.0      -2.9       CLO in anticipation of future economic
Islamic Banking
                                                                       conditions. The said CLO‟s provision
Other Operating Income                99.8       109.8      -9.1
                                                                       coverage stands at 96% as at
NET INCOME                           506.6       528.8      -4.2       September 2009. This compared to
OPERATING EXPENSES                   (269.1)     (255.2)    5.4        55% in June 2009.

OPERATING PROFIT                     237.5       273.6     -13.2
NET ALLOWANCE FOR LOAN                                               • The Group‟s net interest income
                                     (67.0)      (43.6)     53.7       declined by 12% mainly due to the
LOSS PROVISION
PROFIT BEFORE TAX                   170.5       230.0      -25.9       drop in Overnight Policy Rate (OPR).

TAXATION                             (46.2)      (51.2)     -9.8
NET PROFIT                           124.3       178.8     -30.5

                                                                                                                4
6 Months Ended 30/9/09
                                                                                        Results Highlight

                                       2Q          1Q
                                    30 Sep 09   30 Jun 09   Variance
                                                                       • The Group PBT increased 73% or
                                     RM'mn       RM'mn         %
                                                                         RM45.7mil compared to preceding
Net Interest Income                  152.9       145.1        5.4        quarter due to:-
Income From Islamic Banking           49.5        59.3       -16.5
Net Interest Income + Income from
                                                                          Lumpy recovery from a
Islamic Banking
                                     202.4       204.4        -1.0         corporate loan customer
Other Operating Income                46.7        53.0       -11.9
                                                                          Increase in net interest income
NET INCOME                           249.1       257.4        -3.2         from loans and financing on the
OPERATING EXPENSES (126.8)                       (142.3)     -10.9         back on strong loan growth

OPERATING PROFIT                     122.3       115.1        6.3         Decline in operating expenses
NET ALLOWANCE FOR LOAN LOSS
                                     (14.2)      (52.7)      -73.1
PROVISION

PROFIT BEFORE TAX                    108.1        62.4       73.2
TAXATION                             (30.0)      (16.2)      85.2
NET PROFIT                            78.1        46.2       69.0
                                                                                                             5
6 Months Ended 30/9/09
                                                                                                   Results Highlight

                                                                  Key Financial Ratios
                                                                                 Quarterly Ratios
       %                                           FYE      FYE       2Q       3Q       4Q       1Q       2Q
                                                 31/03/08 31/03/09 30/09/08 31/12/08 31/03/09 30/06/09 30/09/09

Net interest margin                                    3.0         2.8     3.1      2.9   2.6      2.3      2.6
Cost of Fund                                           2.7         2.7     2.7      2.6   2.3      2.1      2.0
NFI / Total income                                    26.5         22.4    21.3    21.8   22.4   27.8Nd    24.0
Cost Income Ratio                                    49.6*         53.3    49.5    54.2   61.7    54.0     50.9
^ LD Ratio                                            82.5         79.9    85.4    87.5   79.9    86.9     96.0
RWCR                                                  16.2         14.7    14.9    14.7   14.7    14.9     15.4
ROAA                                                   1.4         0.8     1.3      1.1   0.8      0.6      0.8
ROAE                                                  16.8         8.6     13.5    11.3   8.6      6.6      8.8
Gross NPL                                              7.0         4.5     5.4      5.2   4.5      4.5      4.1
Net NPL                                                3.3         1.8     2.3      2.2   1.8      1.9      2.0
Loan Loss Coverage                                    79.9         99.7    91.2    92.6   99.7    97.7     89.0
*Computed based on “normalized” cost/income
^Includes PDS
                                                                                                                  6
Nd - High due to PER write back from two lumpy loans provisions
• 1HFY10 Financial Performance

• 1HFY10 Business Review

• New Business Initiatives

•Q&A




                                 7
Group
                                                                                            Strategy

                                         Vision
              A leading integrated financial solutions provider with regional reach,
     delivering the best customer experience and creating long term shareholder value.
                                          Mission
          We will deliver excellent customer experience through strategic alliances
     and enhanced group synergy, employing best in class technology and human capital.

                                        Values
   Caring
 CARING
                 Conviction
                CONVICTION            Integrity
                                     CREATIVITY
                                                    Resilience              Creativity
                                                                             INTEGRITY
                                                          RESILIENCE

  Wholesale &
Investment Bank
                         Commercial                Consumer                    Islamic

   Large                     SME                                              SME / Mass
  Corporate               /Commercial                 Mass Market               Market

Regional Hubs &            Branches &             Direct Marketing            3rd Parties
      HO                      Hubs

    Risk &                  Sales &                    Service               Performance
  Compliance                Service                    Quality                 Culture



 Employees               Customers                Shareholders              Community
                                                                                                  8
Loans
                                                                                                                           Segmentation

   Business transformation puts AFG on right target mix

Core strengths in Consumer & Commercial Banking                            Loans growth (%YoY) – AFG outpaces industry
               Industry                   Alliance Bank
                                                                    1.4%    25
                                                           13.3%
       33.9%              32.1%        21.8%                                20
                                                           26.1%
                                                                            15
       15.4%              18.3%        30.8%
                                                                            10

                                                           59.2%
       50.7%              49.6%                                             5
                                       47.5%

                                                                             0
                                                                             Jun-06   Dec-06   Jun-07   Dec-07   Jun-08   Dec-08   Jun-09
       Sept 06            Sept 09      Sept 06            Sept 09           -5
           Consumer (Industry)                 Consumer (AFG)                                                       Industry       AFG
           Commercial/SME (Industry)           Commercial/SME (AFG)
                                                                           -10
           Corporate (Industry)                Corporate (AFG)




  • Loans portfolio, previously heavily skewed towards Corporate Banking has been
    reshaped towards our desired mix – Consumer and Commercial Banking along with
    market growth and opportunities
  • Supported by strong local execution capabilities and competitive product suite
                                                                                                                                            9
Loans Growth
                                                                                                                                                  Segmentation

       Loans growth primarily driven by Consumer & Corporate Banking
 Loans Breakdown by Businesses                                                                     13,000
                                                                                                              Consumer                                                 10
                                                                                                                                  RM mil - lhs
                                                                                                                                  %QoQ - rhs
                                                                                                   11,500

                      FYE         FYE        FYE         FYE      FYE 2010          % change                                                                           6
                                                                                                   10,000

RM Mil              31/3/06 31/3/07 31/3/08 31/3/09               1Q       2Q      •YoY     •QoQ
                                                                                                   8,500
                                                                                                                                                                       2

                                                             *      *
                                                       10,832 11,869 12,172*
                                                                                                   7,000
Consumer             6,169       7,206      8,828                                   n. c.   2.6%
                                                                                                    5,500                                                              -2
                                                                                                            Jun-06      M ar-07        Dec-07        Sep-08   Jun-09
Commercial
                                                             *
/SME                 4,212       4,238      5,253       5,859    5,232*   5,362*    n. c.   2.5%
                                                                                                   6,000
                                                                                                              Commercial / SME                                         13
                                                                                                                     RM mil - lhs         %QoQ - rhs


Corporate            4,200       1,910      1,839       2,567    2,577    2,731    12.9% 6.0%       5,500                                                              8


                                                                                                   5,000                                                               3


Exit Books               -       1,139        625        333     306      288      -38.9% -5.9%    4,500                                                               -2


                                                                                                   4,000                                                               -7


Total               14,581      14,493      16,545     19,591 19,984 20,553        9.8%     2.8%   3,500                                                               -12
                                                                                                            Jun-06      M ar-07        Dec-07        Sep-08   Jun-09


Note: - * – not comparable due to retagging with mass market
                                                                                                              Corporate
 • AFG loans growth of 9.8% outpaced industry of 7.3% as of Sept 09
                                                                                                   4,000                                                               50
                                                                                                                                            RM mil - lhs
                                                                                                                                            %QoQ - rhs                 35
                                                                                                    3,500

 • AFG loans growth momentum strengthening +2.8% QoQ in 2QFY10                                     3,000
                                                                                                                                                                       20


   compared to 2.0% QoQ in 1QFY10                                                                   2,500
                                                                                                                                                                       5




 • Corporate loans grew on the back of much reduced loan base and its
                                                                                                                                                                       -10

                                                                                                   2,000
                                                                                                                                                                       -25

   portfolio mix is within the desired target mix                                                   1,500                                                              -40
                                                                                                            Jun-06      M ar-07         Dec-07       Sep-08   Jun-09
                                                                                                                                                                             10
Earnings
                                                                                                                                                      Check Points

   Improving net interest margins on high CASA ratio
Visible improvement in net interest margin                                         CASA ratio at top quartile of the industry
   3.2%                                                                              39%
                                      3.1%   3.1%                                                                                                          38.0%
                   3.1%                                                                           Industry        AFG
   3.0%                                                                                                                        35.6%     35.5%
                                                                                                                      35.1%
                                                                                     35%
                                                                                                   33.8%
                                                           2.9%                                                                                       34.6%
   2.8%                                             2.7%                                31.6%
           2.8%              2.8%     2.7%                                 2.7%                              32.5%
                   2.6%                                           2.6%               31%
                                             2.7%                          2.6%
   2.6%
           2.6%              2.6%
                                                                                     27%                                                                  26.2%
   2.4%                                                                                 25.5%     25.5%                25.3%   25.3%     25.3%
                  Industry          AFG                            2.3%                                                                               25.4%
                                                                                                             24.8%
   2.2%                                                                              23%
       Jun-06 Dec-06 Jun-07 Dec-07 Jun-08           Dec-08 Jun-09                       Jun-06    Dec-06     Jun-07   Dec-07 Jun-08     Dec-08   Jun-09



Lower than industry’s cost of funds                                                AFG’s cost-income ratio decelerating fast
   3.8%                                                                               65%
                                                                                                                                              61.7%

                   3.4%      3.4%
   3.4%                                                                                 55.4%                54.5%
                                      3.2%                                            55%                                           54.3%             54.0%
     3.1%                                                                                       53.7%                 49.6%
                                             2.9%      3.0%                                                                    48.2%                          50.9%
   3.0%                      2.9%
          3.0%    3.0%                                                                                        43.6%                      48.1%                45.7%
                                                                                      45%
                                                                                                                               46.1%             46.0%
                                                                                        45.3%
   2.6%                               2.7%                                                         42.9%
                                             2.6%   2.6%

                                                                     2.2%             35%
   2.2%                                                                     2.1%
               Industry    AFG                                     2.1%     2.0%                                                   Industry       AFG
   1.8%                                                                                                           28.7%
                                                                                      25%
       Jun-06 Dec-06 Jun-07 Dec-07 Jun-08 Dec-08                  Jun-09                 Jun-06   Dec-06     Jun-07   Dec-07   Jun-08   Dec-08   Jun-09
                                                                                                                                                                      11
Gearing Up for
                                                                                                                      Greater Efficiency

        Cost management – one of the key drivers of improved bottom-line

        Personnel Cost                Establishment Costs               Marketing Expenses                  Admin & General Expenses
                                               9.8%
11.0%                                                                                                         54.4%
                                                       2.6%            122.9%
          9.2%
                                                                                  50.1%

                                                                                                                        3.6%

                                      -3.9%

                           -1.8%
                                                              -15.7%

                                                                                                   -20.3%
                  -11.6%                                                                                                                 -13.1%
                                                                                                                                -26.7%


 58.6%    58.1%   58.5%    62.1%      24.3%   24.2%   28.3%   25.8%                       -54.1%
                                                                                 58.1%                         13.4%    58.1%
                                                                                                                        12.6%   10.5%    9.9%
                                                                          3.7%   5.0%     2.6%      2.3%


Dec08    Mar09    Jun09    Sep09      Dec08   Mar09   Jun09   Sep09      Dec08   Mar09    Jun09    Sep09      Dec08     Mar09   Jun09    Sep09




                               % share of total operating expenses                 % QoQ growth

                                                                                                                                                 12
Loan Asset
                                                                                                                                                                         Quality

       Improving asset quality, resulting in minimal credit losses
  Loan Loss Coverage – Higher than industry                                             Non Performing Loans remains manageable
              AFG               Industry                                                                                     Gross NPL              Net NPL
                                                          100%        98%
100                                                                                     1500
                                     91%        93%
                                                             87%        88%    89%
                           85%          83%       83%                             88%           1,252
                80%
 80    77%                   78%                                                        1200              1,158
                     77%
         73%                                                                                                       1,032    1,009    1,016

 60                                                                                     900                                                    875        890
                                                                                                                                                                    845


 40                                                                                     600      567
                                                                                                            522
                                                                                                                    452       413      411                  366       403
                                                                                                                                                 343
 20                                                                                     300


  0                                                                                       0
   Dec-07      M ar-08     Jun-08    Sep-08    Dec-08   M ar-09      Jun-09    Sep-09       Dec-07 M ar-08 Jun-08          Sep-08 Dec-08 M ar-09 Jun-09            Sep-09

   AFG’s gross NPL ratio – declining further                                            AFG’s net NPL ratio lower than industry
10.0                                            AFG                 Industry             5.0                                                            Industry
                                                                                                                                     AFG
                                                                                                                                         Net NPL ratio lower
8.0    7.9%                                                                              4.0
                                                                                                3.7%                                     than industry since
                7.0%                                                                                                                            Jun08
                                                                                                 3.2%     3.3%
                            6.0%                                                                            3.0%    2.8%
6.0     5.6%                                                                             3.0
                    5.3%              5.4%      5.2%                                                           2.7%         2.5%
                              4.8%                                                                                                   2.4%
                                        4.5%               4.5%        4.5%                                             2.3%     2.2%           2.2%       2.2%
                                                   4.3%       4.1%            4.1%                                                                                   2.1%
                                                                         3.9%    3.8%    2.0                                                            1.9%    2.0%
4.0                                                                                                                                          1.8%


2.0                                                                                       1.0



0.0                                                                                      0.0
   Dec-07      M ar-08     Jun-08    Sep-08    Dec-08     M ar-09    Jun-09    Sep-09       Dec-07      M ar-08   Jun-08   Sep-08   Dec-08    M ar-09    Jun-09    Sep-09     13
Capital Adequacy
                                                                                                                                        Management

   Strengthened balance sheet with strong capital position
 AFG’s RWCR @ 15.4% vs Industry’s 14.5%                                               ABMB’s RWCR @ 13.5% vs Industry’s 14.0%
                                                  14.5%                            Sep-09                                        14.0%
Sep-09                                                     15.4%                                                         13.5%
                                                          AFG          Industry                                                        ABMB   Industry
                                           14.8%
Jun-09                                                                             Jun-09                                            14.3%
                                                     14.9%                                                             13.2%

                                        13.6%                                                                         13.1%
Mar-09                                             14.7%                           Mar-09                             13.1%

                              12.6%                                                                        12.2%
Dec-08                                             14.7%                           Dec-08                       12.7%

                                  13.0%                                                                      12.5%
Sep-08                                               14.9%                         Sep-08                             13.1%

                                        13.6%                                                                     13.0%
Jun-08                                                   15.1%                     Jun-08                         12.9%

         10   11       12      13         14        15           16           17            10   11   12         13            14        15   16

  AFG and ABMB Core Capital
                   Core Capital (AFG)           Core Capital (ABMB)
Sep-09                                               11.1%
                                                                         13.2%      • AFG’s core capital and RWCR continued to
Jun-09                                                                12.7%
                                                                                      improve to 11.1% and 15.4% in 2QFY10
                                                  10.5%
                                                                                      compared to 10.5% and 14.9% in 1QFY10
Mar-09                                                             12.6%
                                                 10.3%
                                                                                    • In turn, this has strengthened AFG’s balance
Dec-08
                                                 10.2%
                                                                 12.2%
                                                                                      sheet ability to take stresses, as reflected in
Sep-08                                                                12.7%           higher equity-to-asset ratio (9.4% in 2QFY10
                                                  10.4%
                                                                                      from 9.0% in 1QFY10)
Jun-08                                                             12.5%
                                                  10.4%
         4         6          8            10              12                 14                                                                         14
Update on
                                                                                                CLOs

    Collaterized Loan Obligations (CLOs) are a matter of the past

RM'm                           Kerisma                 Idaman Capital                CapOne

                         Total         AFG's         Total         AFG's         Total      AFG's
                       Issuance       Exposure     Issuance       Exposure     Issuance    Exposure
● Total Issuance       1,000m       175m (17.5%)    800m        240m (30%)     1,000m      10m (1%)
● Maturity Date                   Jun-09                    Oct-11                    Sep-10


         Key points:   • Matured already           • As at Sept 2009, the      • Impairment
                                                     Group has made 96%          provision – none
                                                     provisions in Idaman
                       • Total exposure covered      Capital (55% as of June
                         although expected           2009)                     • Small exposure of
                         write-backs will be                                     AFG on it
                         used to cover provision   • Management will make
                         for Idaman Capital in       full provisions on this
                         particular                  account by end of this
                                                                               • AFG has 100%
                                                     financial year
                                                                                 exposure at super
                                                                                 senior level
                                                   • The additional
                                                     provision is expected
                                                     not to have an impact
                                                     to the bottom line
                                                                                                      15
FRS139


Working to develop impairment calculation tools that will give us
an information advantage

               • Meet regulatory requirements by year end
               • Parallel run and test in Q1 2010
               • Potential for write-back in FY2010-11 in retained profits
  FRS139       • Build account-level pricing and margin management
                 capability
               • Develop enhanced tools for financial management,
                 leveraging approach to Basel II




                                                                                 16
• 1HFY10 Financial Performance

• 1HFY10 Business Review

• New Business Initiatives

•Q&A




                                 17
Alliance Bank
                                                         Strategic Priorities

Primary focus to strengthen business fundamentals

                                      Consumer Banking
                                      Segment Based
                                         Driven


                  Integrated
                    Wealth                                 High Yield ‘Koop’
                 Management                                     Loans



                                    Navigate to Win


                      Active                                 3rd Vertical
                                                         Commercial Non
                 Financial Market
                                                           Programme



                                       Stock-broking
                                      Transformation
                                                                               18
Integrated
                                                                                                    Wealth Management
The way forward to put the Group in an advantageous position

                                                                                                    Family     Wealth
                                         Estate Planning                                            Office     Mgmt.
                                                                                                               products/
                                                                                            DPM
                                                               Fund Portfolio Management                       services
             Consumer Credit                                                                            Arts
                                   Brokerage
                                                 Financial Planning/              Structured Products
                       Mortgages                 Asset Allocation
                                                           Life Insurance     Alternative Investments
               Payment & Credit Cards
                                                                             Tax Advisory
                                                                                                Warrants
Retail                     Payments & Transactions
Banking                                                            Mutual Funds
products/   Current & Savings Accounts
services
                                    Mass Affluent / Affluent products and services




• Both Mass Affluent and Affluent customers require basic products from one-stop-shops
• Extending the product range is the obvious next step to serve the more sophisticated clients…
• … but the distribution of such Wealth Management products require a different approach
  based on a needs-based holistic financial advice concept
                                                                                                                           19
3rd Vertical
                                                              Commercial Non-Program
Building long term relationship with clients

                                                      We are targeting two customer
                                                      segments:
           Corporate         Annual Sales Turnover
           ~3,000                                    • Family controlled businesses that are
                       Non Program                     above the SMEC cut off and those that
          Commercial   (Commercial Banking)            do not fit into Corporate Banking. These
            ~24,000                                    companies will generally have Group
                                      RM150.0mil
                                                       turnover between RM150mn to
                            SMEC                       RM500mn (individual business entities
                            (SME Banking)              may have lower turnovers)
                                      RM25.0mil

            SME                                      • Customers in certain Specialized
          ~175,000                                     Industries segments such as Palm Oil
                                                       Milling, Rice Milling, General
                                      RM1.0mil
                                                       Contracting, Non-Infrastructure Contract
                                                       Financing and Investment Holding
            Micro                                      Companies for properties for self use
           ~488,000




                                                                                                  20
Stock-broking
                                                                                                                  Transformation
 Repositioning Stock-broking as an opportunity
  1    Broking Branches (Pure Stock-Broking)
       •   Continue to exist as a pure stock broking branch in strategic                          Retail Broking
           locations
       •   Regulatory and legal framework – exists as a branch under                           Institutional Broking
           jurisdiction of SC and Bursa
       •   Trading will use leased lines and back office will be hubbed                        Hubbed Back-office



  2    Share Trading Center (STC) Bank Branches
       •   Fully manned by bank branch officers
                                                                                                  Share Trading with STC
       •   Regulatory and legal framework – Under direct jurisdiction of
           BN. CMSA “Registered Person” jurisdiction in dealing of
           securities under SC and Bursa                                                           Bank Branch
       •   All share related transactions including CDS and account
           opening handled by bank front desk
       •   Trading will be through Excelforce and any back office support
           will be hubbed



                                                                Rapid Expansion in line with                     IPOs
                                                                                                   Sales &
                                                                     Volume Growth                 Trading
                                                                                                               Stock        ETFs
                           Shifting into Variable Capacity                                                    Broking
                             (Capital)- with STC Model                                              Foreign
                                                                                                    Shares        Margin
Lower Fixed Cost from                                                                                           Financing
Network Rationalization                                                                                                            21
Active
                                                                                                                 Financial Market
     Driving Financial Market as a profit centre
At Present                                              Going Forward

                                                                                   Our Market Positioning
        Portfolio Mix - Govt Focused
                                                           High                                                        Relationship
                                                           Margin                                                      Focused
 • Investment Portfolio 70% limited to Government
                                                                                              Solution
   Risk                                                                                      Structuring
                                                                                             Capability
 • The low risk Government exposure resulting in                         Q3 2009
   lower return
                                                                                        Innovative Solution
                                                                                          Sales & Trading


           Low Market Risk Limits
                                                                                        Sales and Trading
 • Management Trigger currently limited to RM60mil             Q3 2007
   or 2% of Shareholders‟ Funds
                                                           Low                                                           Inter Bank
 • This provides low buffer for price volatility; and      Margin                  Risk & Liquidity Management           Focused

 • Investments limited to short tenors to mitigate
   price volatility – max 3 years – resulting lower
   return
                                                        MUREX System Will Further Improve Our Capabilities…
                                                        • Distribution Platform
                                                        • More products
                                                        • Future revenue streams
                                                                                                                                      22
Long Term Value Creation
                                                                      Information Technology (IT)
Major IT milestones


       BT1 Trading                                 Loan Origination
       Platform                                    (CC/PL/MM)
                                                                             Launch of
                                                                             You-nique
       ATOS Ascent                                                           Card
       Credit Card                                  Murex
       System                                       Treasury System
                                                                                    SME Score Card
         Basel II                               Premium Master
         Credit Risk Mgt                        Debit Card
                                      FTP                                            ITSM Software
                                                                                     Implementation
                                   Cheque                     Loan Origination
         Collateral                Truncation
         Mgt                                                  (HP/Mortgage)
                            Islamic                                              Self Service
                            Bkg Entity                                           Terminals Monitoring
       Call Centre
       Ph2 - IVR                                        Islamic Std              System
                                                        Debit Card
                      Trade Finance                                     Sales
         Operation Risk                     Branch Server               Performance
                                            Refresh                     and
  Mass Market                                                           Compensation
  (Alliance Rakan)                                                      System
                                                                                                        23
  Dec 07                   June 08                 Dec 08              Jun 09
Long Term Value Creation
                                                                                                      Human Capital
      Learning and development framework
                                                                                              Implementing Learning &
                                                                                              Development Framework

                                                                                              •Designed Leadership
                                                                                               Competency and
                                                                                               development programmes
                                                                                               for staff in leadership roles

                                                                                              •Competency Based Training –
                                                                                               Introduced Learning Directory
                                                                                               for Core Competencies,
                                                                                               Regulatory/Compliance and
                                                                                               Functional Competencies

                                                                                              •Designed Career
                                                                                               Development and Learning
                                                                                               Roadmaps by job families
226 sessions of in-house learning and development courses/events have been organised with
more than 5,000 participants during Jan to Oct 2009.




                                                                                                                               24
Long Term Value Creation
                                                             Cost Management Initiatives
Key component in driving productivity and efficiency


                         Managing human
                                                          • The initiatives involve
                         resource capacity                  major remodeling of
                            in line with                    business and operations
                         business volume
                                                            that will yield long term
                                                            cost savings and
                                       Manage ongoing       operational efficiencies
                                          projects to
                                         ensure only
       SUSTAINABLE COST                 essential ones
          REDUCTION                     are carried out
                                                          • The initiatives are now at
          INITIATIVES
                                                            varying completion stage
                                   Review process
                                                            and all of which will be
                                      to reduce             completed before the
                                   wastage and cost         financial year end
                                       of doing
              Revise contracts        business
              with vendors and
              service providers
                to obtain best
              prices on basis of
                economies of
                    scale

                                                                                         25
Long Term Value Creation
                                                                                                                  Productivity Enhancement
      Operational efficiency and effectiveness
                                                                                            2007              2008              2009
Processing Time in Days                                                             Alliance Industry Alliance Industry Alliance Industry*
Housing Loan                                                                               1.2     2.7       1.2     2.4       1.5      2.6
Credit Cards                                                                               5.0     5.5       4.5     4.5       2.8      5.0
New biz financing < RM250,000                                                              1.0     5.4       1.0     5.3       1.0      5.4
New biz financing RM250,000 - RM500,000                                                    2.0     7.0       2.0     8.3       1.0      7.7
New biz financing above RM500,000                                                         10.0    12.9      10.5    13.4      11.0     13.2
Teller Wait Time                                                                           7.5     4.2       5.3     3.9       2.1      4.1
ATM Up Time (%)                                                                           94.6    97.4      96.4    97.9      97.2     97.7
Complaint Resolution (Addressed)                                                           5.1     3.4       3.9     2.6       2.8      3.0

Underwriting Turnaround Time :-
Mortage Loans (ML)                                                                             0.9   1.4    0.9       1.3      1.3      1.4
Hire Purchase (HP)                                                                             0.7   0.7    0.7       0.7      0.6      0.7
Credit Cards (CC)                                                                              1.0   2.5    1.0       2.4      1.0      2.5
*Average values from past years as industry benchmark results for 2009 is not available yet.


  • Improvement in customer service and processing time above industry average
  • Underwriting turnaround time better than industry
                                                                                                                                              26
Corporate Social
                                                               Responsibilities

     Alliance in the community
July - September 09:
• 31 August - Charity Drive in Aid of the FSIC
„contribution of 48 boxes filled with clothing, shoes, bags,
household utensils and a total 190kg of rice’
• 25 July - The Edge-Haven My Dream Home
Contest 2009
„sponsorship for the third consecutive year’
• 6 July - Alliance Bank Expands Network with
Facilities to Cater to the Physically Challenged
 „by providing easy accessibility to the physically
challenged’

April - June 09:
• 6 June - Charity Drive by Share Services
„visit to the House of Joy in Puchong, Selangor’
• 28 May - Golden Bull Award 2009
„sponsorship for the seventh consecutive year’
• 2 May – Labour Day Assembly 2009
„sustain team spirit and good working culture’
• 30 April – Alliance Bank Donates RM40,000 to
Wildlife Conservation
 „Virtual Pet Coinbank Campaign to save endangered
species’
• 25 April – AIS Contributes to PEMANGKIN
 „contribution of RM30,000’
                                                                             27
THANK YOU
Investor Relations
Alliance Financial Group
7th Floor, Menara Multi-Purpose, Capital Square
8 Jalan Munshi Abdullah
50100 Kuala Lumpur, Malaysia
www.alliancebank.com.my/investorrelations.html




                                                  28

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Half Year Analyst Briefing as at 30 September 2009

  • 1. ALLIANCE FINANCIAL GROUP ANALYST BRIEFING - 1HFY10 Results ended 30 September 2009 - STAYING ON COURSE 1
  • 2. AGENDA • 1HFY10 Financial Performance • 1HFY10 Business Review • New Business Initiatives •Q&A 2
  • 3. Key Messages Cautiously optimistic in leveraging competitive position • Massive government stimulus has stopped world economy from shrinking further. However, the possibility of a weak recovery or a double-dip remains. • The run-away performance of financial market is significantly fueled by excess liquidity. Focusing on high yielding products and robust asset quality • Scaling up revenue streams via high yielding products and optimizing cross-selling. • Vigilant about asset quality via an integrated risk management, hence minimal credit losses. • Harnessing the energy of 3-year business transformation program. Opportunity in active capital management • The Group has restored its balance sheet to the desired financial strength. • Active capital management will facilitate growth and optimize return on equity (ROE): - Reallocating capital to higher yielding businesses - Optimizing risk-reward by global pooling and diversification of risks 3
  • 4. 6 Months Ended 30/9/09 Results Highlight 6 months 6 months 30 Sep 09 30 Sep 08 Variance RM'mn RM'mn % • The Group‟s PBT decreased 26% Net Interest Income 298.0 337.1 -11.6 compared to corresponding period last year as the Group has provided a Income From Islamic Banking 108.8 81.9 32.8 further RM97.4mil impairment to a Net Interest Income + Income from 406.8 419.0 -2.9 CLO in anticipation of future economic Islamic Banking conditions. The said CLO‟s provision Other Operating Income 99.8 109.8 -9.1 coverage stands at 96% as at NET INCOME 506.6 528.8 -4.2 September 2009. This compared to OPERATING EXPENSES (269.1) (255.2) 5.4 55% in June 2009. OPERATING PROFIT 237.5 273.6 -13.2 NET ALLOWANCE FOR LOAN • The Group‟s net interest income (67.0) (43.6) 53.7 declined by 12% mainly due to the LOSS PROVISION PROFIT BEFORE TAX 170.5 230.0 -25.9 drop in Overnight Policy Rate (OPR). TAXATION (46.2) (51.2) -9.8 NET PROFIT 124.3 178.8 -30.5 4
  • 5. 6 Months Ended 30/9/09 Results Highlight 2Q 1Q 30 Sep 09 30 Jun 09 Variance • The Group PBT increased 73% or RM'mn RM'mn % RM45.7mil compared to preceding Net Interest Income 152.9 145.1 5.4 quarter due to:- Income From Islamic Banking 49.5 59.3 -16.5 Net Interest Income + Income from  Lumpy recovery from a Islamic Banking 202.4 204.4 -1.0 corporate loan customer Other Operating Income 46.7 53.0 -11.9  Increase in net interest income NET INCOME 249.1 257.4 -3.2 from loans and financing on the OPERATING EXPENSES (126.8) (142.3) -10.9 back on strong loan growth OPERATING PROFIT 122.3 115.1 6.3  Decline in operating expenses NET ALLOWANCE FOR LOAN LOSS (14.2) (52.7) -73.1 PROVISION PROFIT BEFORE TAX 108.1 62.4 73.2 TAXATION (30.0) (16.2) 85.2 NET PROFIT 78.1 46.2 69.0 5
  • 6. 6 Months Ended 30/9/09 Results Highlight Key Financial Ratios Quarterly Ratios % FYE FYE 2Q 3Q 4Q 1Q 2Q 31/03/08 31/03/09 30/09/08 31/12/08 31/03/09 30/06/09 30/09/09 Net interest margin 3.0 2.8 3.1 2.9 2.6 2.3 2.6 Cost of Fund 2.7 2.7 2.7 2.6 2.3 2.1 2.0 NFI / Total income 26.5 22.4 21.3 21.8 22.4 27.8Nd 24.0 Cost Income Ratio 49.6* 53.3 49.5 54.2 61.7 54.0 50.9 ^ LD Ratio 82.5 79.9 85.4 87.5 79.9 86.9 96.0 RWCR 16.2 14.7 14.9 14.7 14.7 14.9 15.4 ROAA 1.4 0.8 1.3 1.1 0.8 0.6 0.8 ROAE 16.8 8.6 13.5 11.3 8.6 6.6 8.8 Gross NPL 7.0 4.5 5.4 5.2 4.5 4.5 4.1 Net NPL 3.3 1.8 2.3 2.2 1.8 1.9 2.0 Loan Loss Coverage 79.9 99.7 91.2 92.6 99.7 97.7 89.0 *Computed based on “normalized” cost/income ^Includes PDS 6 Nd - High due to PER write back from two lumpy loans provisions
  • 7. • 1HFY10 Financial Performance • 1HFY10 Business Review • New Business Initiatives •Q&A 7
  • 8. Group Strategy Vision A leading integrated financial solutions provider with regional reach, delivering the best customer experience and creating long term shareholder value. Mission We will deliver excellent customer experience through strategic alliances and enhanced group synergy, employing best in class technology and human capital. Values Caring CARING Conviction CONVICTION Integrity CREATIVITY Resilience Creativity INTEGRITY RESILIENCE Wholesale & Investment Bank Commercial Consumer Islamic Large SME SME / Mass Corporate /Commercial Mass Market Market Regional Hubs & Branches & Direct Marketing 3rd Parties HO Hubs Risk & Sales & Service Performance Compliance Service Quality Culture Employees Customers Shareholders Community 8
  • 9. Loans Segmentation Business transformation puts AFG on right target mix Core strengths in Consumer & Commercial Banking Loans growth (%YoY) – AFG outpaces industry Industry Alliance Bank 1.4% 25 13.3% 33.9% 32.1% 21.8% 20 26.1% 15 15.4% 18.3% 30.8% 10 59.2% 50.7% 49.6% 5 47.5% 0 Jun-06 Dec-06 Jun-07 Dec-07 Jun-08 Dec-08 Jun-09 Sept 06 Sept 09 Sept 06 Sept 09 -5 Consumer (Industry) Consumer (AFG) Industry AFG Commercial/SME (Industry) Commercial/SME (AFG) -10 Corporate (Industry) Corporate (AFG) • Loans portfolio, previously heavily skewed towards Corporate Banking has been reshaped towards our desired mix – Consumer and Commercial Banking along with market growth and opportunities • Supported by strong local execution capabilities and competitive product suite 9
  • 10. Loans Growth Segmentation Loans growth primarily driven by Consumer & Corporate Banking Loans Breakdown by Businesses 13,000 Consumer 10 RM mil - lhs %QoQ - rhs 11,500 FYE FYE FYE FYE FYE 2010 % change 6 10,000 RM Mil 31/3/06 31/3/07 31/3/08 31/3/09 1Q 2Q •YoY •QoQ 8,500 2 * * 10,832 11,869 12,172* 7,000 Consumer 6,169 7,206 8,828 n. c. 2.6% 5,500 -2 Jun-06 M ar-07 Dec-07 Sep-08 Jun-09 Commercial * /SME 4,212 4,238 5,253 5,859 5,232* 5,362* n. c. 2.5% 6,000 Commercial / SME 13 RM mil - lhs %QoQ - rhs Corporate 4,200 1,910 1,839 2,567 2,577 2,731 12.9% 6.0% 5,500 8 5,000 3 Exit Books - 1,139 625 333 306 288 -38.9% -5.9% 4,500 -2 4,000 -7 Total 14,581 14,493 16,545 19,591 19,984 20,553 9.8% 2.8% 3,500 -12 Jun-06 M ar-07 Dec-07 Sep-08 Jun-09 Note: - * – not comparable due to retagging with mass market Corporate • AFG loans growth of 9.8% outpaced industry of 7.3% as of Sept 09 4,000 50 RM mil - lhs %QoQ - rhs 35 3,500 • AFG loans growth momentum strengthening +2.8% QoQ in 2QFY10 3,000 20 compared to 2.0% QoQ in 1QFY10 2,500 5 • Corporate loans grew on the back of much reduced loan base and its -10 2,000 -25 portfolio mix is within the desired target mix 1,500 -40 Jun-06 M ar-07 Dec-07 Sep-08 Jun-09 10
  • 11. Earnings Check Points Improving net interest margins on high CASA ratio Visible improvement in net interest margin CASA ratio at top quartile of the industry 3.2% 39% 3.1% 3.1% 38.0% 3.1% Industry AFG 3.0% 35.6% 35.5% 35.1% 35% 33.8% 2.9% 34.6% 2.8% 2.7% 31.6% 2.8% 2.8% 2.7% 2.7% 32.5% 2.6% 2.6% 31% 2.7% 2.6% 2.6% 2.6% 2.6% 27% 26.2% 2.4% 25.5% 25.5% 25.3% 25.3% 25.3% Industry AFG 2.3% 25.4% 24.8% 2.2% 23% Jun-06 Dec-06 Jun-07 Dec-07 Jun-08 Dec-08 Jun-09 Jun-06 Dec-06 Jun-07 Dec-07 Jun-08 Dec-08 Jun-09 Lower than industry’s cost of funds AFG’s cost-income ratio decelerating fast 3.8% 65% 61.7% 3.4% 3.4% 3.4% 55.4% 54.5% 3.2% 55% 54.3% 54.0% 3.1% 53.7% 49.6% 2.9% 3.0% 48.2% 50.9% 3.0% 2.9% 3.0% 3.0% 43.6% 48.1% 45.7% 45% 46.1% 46.0% 45.3% 2.6% 2.7% 42.9% 2.6% 2.6% 2.2% 35% 2.2% 2.1% Industry AFG 2.1% 2.0% Industry AFG 1.8% 28.7% 25% Jun-06 Dec-06 Jun-07 Dec-07 Jun-08 Dec-08 Jun-09 Jun-06 Dec-06 Jun-07 Dec-07 Jun-08 Dec-08 Jun-09 11
  • 12. Gearing Up for Greater Efficiency Cost management – one of the key drivers of improved bottom-line Personnel Cost Establishment Costs Marketing Expenses Admin & General Expenses 9.8% 11.0% 54.4% 2.6% 122.9% 9.2% 50.1% 3.6% -3.9% -1.8% -15.7% -20.3% -11.6% -13.1% -26.7% 58.6% 58.1% 58.5% 62.1% 24.3% 24.2% 28.3% 25.8% -54.1% 58.1% 13.4% 58.1% 12.6% 10.5% 9.9% 3.7% 5.0% 2.6% 2.3% Dec08 Mar09 Jun09 Sep09 Dec08 Mar09 Jun09 Sep09 Dec08 Mar09 Jun09 Sep09 Dec08 Mar09 Jun09 Sep09 % share of total operating expenses % QoQ growth 12
  • 13. Loan Asset Quality Improving asset quality, resulting in minimal credit losses Loan Loss Coverage – Higher than industry Non Performing Loans remains manageable AFG Industry Gross NPL Net NPL 100% 98% 100 1500 91% 93% 87% 88% 89% 85% 83% 83% 88% 1,252 80% 80 77% 78% 1200 1,158 77% 73% 1,032 1,009 1,016 60 900 875 890 845 40 600 567 522 452 413 411 366 403 343 20 300 0 0 Dec-07 M ar-08 Jun-08 Sep-08 Dec-08 M ar-09 Jun-09 Sep-09 Dec-07 M ar-08 Jun-08 Sep-08 Dec-08 M ar-09 Jun-09 Sep-09 AFG’s gross NPL ratio – declining further AFG’s net NPL ratio lower than industry 10.0 AFG Industry 5.0 Industry AFG Net NPL ratio lower 8.0 7.9% 4.0 3.7% than industry since 7.0% Jun08 3.2% 3.3% 6.0% 3.0% 2.8% 6.0 5.6% 3.0 5.3% 5.4% 5.2% 2.7% 2.5% 4.8% 2.4% 4.5% 4.5% 4.5% 2.3% 2.2% 2.2% 2.2% 4.3% 4.1% 4.1% 2.1% 3.9% 3.8% 2.0 1.9% 2.0% 4.0 1.8% 2.0 1.0 0.0 0.0 Dec-07 M ar-08 Jun-08 Sep-08 Dec-08 M ar-09 Jun-09 Sep-09 Dec-07 M ar-08 Jun-08 Sep-08 Dec-08 M ar-09 Jun-09 Sep-09 13
  • 14. Capital Adequacy Management Strengthened balance sheet with strong capital position AFG’s RWCR @ 15.4% vs Industry’s 14.5% ABMB’s RWCR @ 13.5% vs Industry’s 14.0% 14.5% Sep-09 14.0% Sep-09 15.4% 13.5% AFG Industry ABMB Industry 14.8% Jun-09 Jun-09 14.3% 14.9% 13.2% 13.6% 13.1% Mar-09 14.7% Mar-09 13.1% 12.6% 12.2% Dec-08 14.7% Dec-08 12.7% 13.0% 12.5% Sep-08 14.9% Sep-08 13.1% 13.6% 13.0% Jun-08 15.1% Jun-08 12.9% 10 11 12 13 14 15 16 17 10 11 12 13 14 15 16 AFG and ABMB Core Capital Core Capital (AFG) Core Capital (ABMB) Sep-09 11.1% 13.2% • AFG’s core capital and RWCR continued to Jun-09 12.7% improve to 11.1% and 15.4% in 2QFY10 10.5% compared to 10.5% and 14.9% in 1QFY10 Mar-09 12.6% 10.3% • In turn, this has strengthened AFG’s balance Dec-08 10.2% 12.2% sheet ability to take stresses, as reflected in Sep-08 12.7% higher equity-to-asset ratio (9.4% in 2QFY10 10.4% from 9.0% in 1QFY10) Jun-08 12.5% 10.4% 4 6 8 10 12 14 14
  • 15. Update on CLOs Collaterized Loan Obligations (CLOs) are a matter of the past RM'm Kerisma Idaman Capital CapOne Total AFG's Total AFG's Total AFG's Issuance Exposure Issuance Exposure Issuance Exposure ● Total Issuance 1,000m 175m (17.5%) 800m 240m (30%) 1,000m 10m (1%) ● Maturity Date Jun-09 Oct-11 Sep-10 Key points: • Matured already • As at Sept 2009, the • Impairment Group has made 96% provision – none provisions in Idaman • Total exposure covered Capital (55% as of June although expected 2009) • Small exposure of write-backs will be AFG on it used to cover provision • Management will make for Idaman Capital in full provisions on this particular account by end of this • AFG has 100% financial year exposure at super senior level • The additional provision is expected not to have an impact to the bottom line 15
  • 16. FRS139 Working to develop impairment calculation tools that will give us an information advantage • Meet regulatory requirements by year end • Parallel run and test in Q1 2010 • Potential for write-back in FY2010-11 in retained profits FRS139 • Build account-level pricing and margin management capability • Develop enhanced tools for financial management, leveraging approach to Basel II 16
  • 17. • 1HFY10 Financial Performance • 1HFY10 Business Review • New Business Initiatives •Q&A 17
  • 18. Alliance Bank Strategic Priorities Primary focus to strengthen business fundamentals Consumer Banking Segment Based Driven Integrated Wealth High Yield ‘Koop’ Management Loans Navigate to Win Active 3rd Vertical Commercial Non Financial Market Programme Stock-broking Transformation 18
  • 19. Integrated Wealth Management The way forward to put the Group in an advantageous position Family Wealth Estate Planning Office Mgmt. products/ DPM Fund Portfolio Management services Consumer Credit Arts Brokerage Financial Planning/ Structured Products Mortgages Asset Allocation Life Insurance Alternative Investments Payment & Credit Cards Tax Advisory Warrants Retail Payments & Transactions Banking Mutual Funds products/ Current & Savings Accounts services Mass Affluent / Affluent products and services • Both Mass Affluent and Affluent customers require basic products from one-stop-shops • Extending the product range is the obvious next step to serve the more sophisticated clients… • … but the distribution of such Wealth Management products require a different approach based on a needs-based holistic financial advice concept 19
  • 20. 3rd Vertical Commercial Non-Program Building long term relationship with clients We are targeting two customer segments: Corporate Annual Sales Turnover ~3,000 • Family controlled businesses that are Non Program above the SMEC cut off and those that Commercial (Commercial Banking) do not fit into Corporate Banking. These ~24,000 companies will generally have Group RM150.0mil turnover between RM150mn to SMEC RM500mn (individual business entities (SME Banking) may have lower turnovers) RM25.0mil SME • Customers in certain Specialized ~175,000 Industries segments such as Palm Oil Milling, Rice Milling, General RM1.0mil Contracting, Non-Infrastructure Contract Financing and Investment Holding Micro Companies for properties for self use ~488,000 20
  • 21. Stock-broking Transformation Repositioning Stock-broking as an opportunity 1 Broking Branches (Pure Stock-Broking) • Continue to exist as a pure stock broking branch in strategic Retail Broking locations • Regulatory and legal framework – exists as a branch under Institutional Broking jurisdiction of SC and Bursa • Trading will use leased lines and back office will be hubbed Hubbed Back-office 2 Share Trading Center (STC) Bank Branches • Fully manned by bank branch officers Share Trading with STC • Regulatory and legal framework – Under direct jurisdiction of BN. CMSA “Registered Person” jurisdiction in dealing of securities under SC and Bursa Bank Branch • All share related transactions including CDS and account opening handled by bank front desk • Trading will be through Excelforce and any back office support will be hubbed Rapid Expansion in line with IPOs Sales & Volume Growth Trading Stock ETFs Shifting into Variable Capacity Broking (Capital)- with STC Model Foreign Shares Margin Lower Fixed Cost from Financing Network Rationalization 21
  • 22. Active Financial Market Driving Financial Market as a profit centre At Present Going Forward Our Market Positioning Portfolio Mix - Govt Focused High Relationship Margin Focused • Investment Portfolio 70% limited to Government Solution Risk Structuring Capability • The low risk Government exposure resulting in Q3 2009 lower return Innovative Solution Sales & Trading Low Market Risk Limits Sales and Trading • Management Trigger currently limited to RM60mil Q3 2007 or 2% of Shareholders‟ Funds Low Inter Bank • This provides low buffer for price volatility; and Margin Risk & Liquidity Management Focused • Investments limited to short tenors to mitigate price volatility – max 3 years – resulting lower return MUREX System Will Further Improve Our Capabilities… • Distribution Platform • More products • Future revenue streams 22
  • 23. Long Term Value Creation Information Technology (IT) Major IT milestones BT1 Trading Loan Origination Platform (CC/PL/MM) Launch of You-nique ATOS Ascent Card Credit Card Murex System Treasury System SME Score Card Basel II Premium Master Credit Risk Mgt Debit Card FTP ITSM Software Implementation Cheque Loan Origination Collateral Truncation Mgt (HP/Mortgage) Islamic Self Service Bkg Entity Terminals Monitoring Call Centre Ph2 - IVR Islamic Std System Debit Card Trade Finance Sales Operation Risk Branch Server Performance Refresh and Mass Market Compensation (Alliance Rakan) System 23 Dec 07 June 08 Dec 08 Jun 09
  • 24. Long Term Value Creation Human Capital Learning and development framework Implementing Learning & Development Framework •Designed Leadership Competency and development programmes for staff in leadership roles •Competency Based Training – Introduced Learning Directory for Core Competencies, Regulatory/Compliance and Functional Competencies •Designed Career Development and Learning Roadmaps by job families 226 sessions of in-house learning and development courses/events have been organised with more than 5,000 participants during Jan to Oct 2009. 24
  • 25. Long Term Value Creation Cost Management Initiatives Key component in driving productivity and efficiency Managing human • The initiatives involve resource capacity major remodeling of in line with business and operations business volume that will yield long term cost savings and Manage ongoing operational efficiencies projects to ensure only SUSTAINABLE COST essential ones REDUCTION are carried out • The initiatives are now at INITIATIVES varying completion stage Review process and all of which will be to reduce completed before the wastage and cost financial year end of doing Revise contracts business with vendors and service providers to obtain best prices on basis of economies of scale 25
  • 26. Long Term Value Creation Productivity Enhancement Operational efficiency and effectiveness 2007 2008 2009 Processing Time in Days Alliance Industry Alliance Industry Alliance Industry* Housing Loan 1.2 2.7 1.2 2.4 1.5 2.6 Credit Cards 5.0 5.5 4.5 4.5 2.8 5.0 New biz financing < RM250,000 1.0 5.4 1.0 5.3 1.0 5.4 New biz financing RM250,000 - RM500,000 2.0 7.0 2.0 8.3 1.0 7.7 New biz financing above RM500,000 10.0 12.9 10.5 13.4 11.0 13.2 Teller Wait Time 7.5 4.2 5.3 3.9 2.1 4.1 ATM Up Time (%) 94.6 97.4 96.4 97.9 97.2 97.7 Complaint Resolution (Addressed) 5.1 3.4 3.9 2.6 2.8 3.0 Underwriting Turnaround Time :- Mortage Loans (ML) 0.9 1.4 0.9 1.3 1.3 1.4 Hire Purchase (HP) 0.7 0.7 0.7 0.7 0.6 0.7 Credit Cards (CC) 1.0 2.5 1.0 2.4 1.0 2.5 *Average values from past years as industry benchmark results for 2009 is not available yet. • Improvement in customer service and processing time above industry average • Underwriting turnaround time better than industry 26
  • 27. Corporate Social Responsibilities Alliance in the community July - September 09: • 31 August - Charity Drive in Aid of the FSIC „contribution of 48 boxes filled with clothing, shoes, bags, household utensils and a total 190kg of rice’ • 25 July - The Edge-Haven My Dream Home Contest 2009 „sponsorship for the third consecutive year’ • 6 July - Alliance Bank Expands Network with Facilities to Cater to the Physically Challenged „by providing easy accessibility to the physically challenged’ April - June 09: • 6 June - Charity Drive by Share Services „visit to the House of Joy in Puchong, Selangor’ • 28 May - Golden Bull Award 2009 „sponsorship for the seventh consecutive year’ • 2 May – Labour Day Assembly 2009 „sustain team spirit and good working culture’ • 30 April – Alliance Bank Donates RM40,000 to Wildlife Conservation „Virtual Pet Coinbank Campaign to save endangered species’ • 25 April – AIS Contributes to PEMANGKIN „contribution of RM30,000’ 27
  • 28. THANK YOU Investor Relations Alliance Financial Group 7th Floor, Menara Multi-Purpose, Capital Square 8 Jalan Munshi Abdullah 50100 Kuala Lumpur, Malaysia www.alliancebank.com.my/investorrelations.html 28