This document discusses the importance of proper mobile telecom management for executives. It outlines how mobile usage and costs have evolved over time as data usage has increased. It stresses that wireless expense management requires analyzing device usage, travel patterns, and plan changes monthly. The document also asks 5 key questions for IT departments around device inventory, onboarding/offboarding protocols, separating personal and business data, tracking support time spent on mobility issues, and auditing wireless bills. Finally, it outlines areas that should be reviewed on bills like unused lines, data pool usage, and top data users.

1. Mobile Telecom Management
for
Executives
Presented by INTRΛTEM
&
Alex Dukhovny
intratem.com | contact@intratem.com | 800.261.6977

3. Comparison of 1G to 5G Technology

4. IT & Mobility
First IT
Human
Resources
Basic Devices
Support
Call the Carrier
More Complex Devices
=
MORE PROBLEMS
MOBILE FIRST
Overwhelmed
IT

5. Wireless Expense Management

6. 1990s
Minutes
&
Text
1980s
Minutes
2000s
Minutes,
Texts, & Data
2008
Data
2019
DATA
Costly Variables - Timeline
INTERNATIONAL
Billing Errors

7. Proper Wireless Expense
Management
• Analyze Behaviors within a billing cycle
• Usage, travel, roaming, unused lines, etc.
• Carryout plan changes prior to bill closing
• Rinse and Repeat every month
NEVER BUY NEW LINES OF SERVICE IF SUSPENDED
LINES ARE AVAILABLE

8. 5 Questions for IT

9. Does IT have
accurate
inventory?
• Device ID
• Username
• Phone Number
• Are they still employed?
• Are there rouge devices?
• Are they all being used?

10. Do we have a solid onboarding and offboarding
protocol?
What happens when an employee
gets hired?
What is the approval process?
What happens when you part ways?
How do you get the devices back?
How do you secure data?
Phone number?

11. How do you separate
personal from business data
on devices?

12. Do you
record and
quantify IT
support time
spent on
mobility?
Does mobility get enough attention?
Too much?
Do employees get sent to the store
for help?

13. When was the
last time we
audited our
wireless bills?
Average account
can be reduced
by 30%

14. Managing Mobility

15. Policy
Security
Application Management
Usage Guidelines
Costs
Phone Number Portability
Plan Selection
Employee Behavior
Procurement
Provisioning
Inventory

16. Reporting
Inventory
Contract End Dates
Current Charges
Allocated Charges by Usage
Usage Charges
Summary By Cost Centers
Reconciliations by Cost Centers
Per Device Usage
Trending Use Analysis
Top Users

17. What to Look For
on the Bill
Unused
Lines
Unlimited
Data Pool
Top Users

18. Look for unused line and
see how much their
costing you.

19. Check your pool allowance
vs. actual usage. Too much or
too little is not okay.
Therefore wireless accounts
must be optimized
proactively.

20. Unlimited doesn’t mean free.
Unlimited is the least cost-
effective way to manage
spend.
Unlimited must make sense
used for high users – only.

21. Top Users
80/20
20% of your users will be responsible for 80% of your usage.
Quantify the GB used and make this transparent to alert the users what
they are costing the company. This will slowly change behaviors.