Join our esteemed panelists for their discussion on how customer insights can fuel a successful CX program and why organizations looking to deliver extraordinary, customer-centric experiences must continuously improve and strengthen this partnership.

1. Custom er Experience Update
Exclusive Webinar
Why
Organizations
Looking to Deliver
Extraordinary,
Customer-Centric
Experiences Must
Continuously
Improve their
Customer Insights
Ron Dutta
With
Megan Burns
Michelle Buretta
Tyler Andre
October 21, 2021
Director of Business
Development
Founder, Experience
Enterprises
Director, Worldwide
Customer Experience.
Data Center Group
Lenovo
Human-Centered
Innovation Executive,
Advisory Board Member
for George Washington
Universities CXprogram
11:00 am PDT
2:00 pm EDT
6:00 pm GMT

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To learn more visit www.Alida.com!

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Custom er Experience Update
Why Organizations Looking to Deliver
Extraordinary, Custom er-Centric
Experiences Must Continuously
Im prove their Custom er Insights

4. Exclusive Panelists
0 4
Ron Dutta
Director of Business
Development
Megan Burns
Founder, Experience
Enterprises
Michelle Buretta
Director, Worldwide
Customer Experience
Data Center Group Lenovo
Tyler Andre
Human-Centered Innovation Executive,
Advisory Board Member for George
Washington Universities CXprogram
Why Organizations Looking to Deliver
Extraordinary, Customer-Centric Experiences Must
Continuously Improve their Customer Insights

5. How do you define Customer
Experience?
0 4
Custom er Experience Update
Why Organizations Looking to Deliver
Extraordinary, Customer-Centric
Experiences Must Continuously
Im prove their Customer Insights

6. Why is it important to use
Customer Insights to develop
your CX strategy?
0 4
Custom er Experience Update
Why Organizations Looking to Deliver
Extraordinary, Customer-Centric
Experiences Must Continuously
Im prove their Customer Insights

7. How does using Customer
Insights add value to a CX
program?
0 4
Custom er Experience Update
Why Organizations Looking to Deliver
Extraordinary, Customer-Centric
Experiences Must Continuously
Im prove their Customer Insights

8. What are the different types
of Customer Insights?
0 4
Custom er Experience Update
Why Organizations Looking to Deliver
Extraordinary, Customer-Centric
Experiences Must Continuously
Im prove their Customer Insights

9. What’s a common mistake
you have seen when using
Customer Insights and how
can it be improved ?
0 4
Custom er Experience Update
Why Organizations Looking to Deliver
Extraordinary, Customer-Centric
Experiences Must Continuously
Im prove their Customer Insights

10. 0 4
The pandemic has affected brands
globally, consumer shopping/buying habits
have changed, how can brands use
Customer Insights to improve their CX?
Custom er Experience Update
Why Organizations Looking to Deliver
Extraordinary, Customer-Centric
Experiences Must Continuously
Im prove their Customer Insights

11. Tyler Andre
Human-Centered Innovation Executive,
Advisory Board Member for George
Washington Universities CXprogram
Q&A
joinclubhouse.com/
@rondutta
/in/rondutta/ /in/meganburns/
@Ron_Dutta @MeganBurnsCX
megan-burns.com
/in/michelleburetta/
/in/customerexperience
executives1/
@TylerAndreInc
Ron Dutta
Director of Business
Development
Megan Burns
Founder, Experience
Enterprises
Michelle Buretta
Director, Worldwide Customer
Experience Data Center Group
Lenovo
To view more webinars from Customer Experience Update, vist:
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zs.business.gwu.edu/
tyler-andre.html