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Improving                                                Role
                                                                                        plays
                               Customer
                                Service                 Group Discussion of
                              through the                     issues
                             development                                                discovery
                                   of                                                    methods
                                                                                        of learning
                             interpersonal
                                  skills




                                    Workshop
                                    facilitating           Selection of relevant
Recognition of benefits of        constructivist            words and images
  multimedia learning             approaches to
                                     learning
                                                                                   Integrate word
                                                                                      based and
                                                                                    image based
                                                                                   representation


                                                                Organising
                                Implementation of new
                                                                 selected
                               technology (Multimedia
                                                                words and
                                      Learning)
                                                                  images
     Check if
   multimedia
   and design                                                                         Monitor and
   principles                                                                         control new
   have been                                                                       implementations
    used to                  Measuring and
                                                                                   over time as well
    address                  evaluating the
                                                                                    as a follow up of
   workplace                   success of
                                                                                     employee and
     issues                     training
                                                                                        customer
                                                                                        feedback

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Storyboard

  • 1. Improving Role plays Customer Service Group Discussion of through the issues development discovery of methods of learning interpersonal skills Workshop facilitating Selection of relevant Recognition of benefits of constructivist words and images multimedia learning approaches to learning Integrate word based and image based representation Organising Implementation of new selected technology (Multimedia words and Learning) images Check if multimedia and design Monitor and principles control new have been implementations used to Measuring and over time as well address evaluating the as a follow up of workplace success of employee and issues training customer feedback