1. Adhitya Jalapatisura
( Adhitya )
Jakarta , 16 September 1985
Jl .Taruna 4 No. 41 Rt 03 / 03 Serdang
Kemayoran – Jakarta Pusat 10650
087786080878
( Mobile )
Email :
adhitya_jps@yahoo.com
CURRICULUM VITAE
SKILLS
 Experiences at Customer Service more
than 5 years
 Customer Oriented , Services and Sales
 Have a Skill Design Graphic
 Fast Learner
 Computer Literate
 Delegation Team with Good Condition
 Coaching , Counseling and Training
 Management Improvement – PDAC
 Know to Audit Service , Analyst Data
EDUCATION
Formal Education :
2014 - 2016 Master Degree , S2
Management Strategic Marketing
STIE IPWIJA Jakarta
Graduated IPK 3.87
2009 – 2012 Bachelor Degree , S1
Communication Major
Universitas Terbuka Jakarta
2001 – 2004 Senior High School 68
Unggulan Jakarta
1998 - 2001 Junior High School 59
Jakarta
1992 - 1998 Elementary School Bintang
Timur Jakarta
SEMINAR , TRAINING AND COURSE
Informal Education
Mei 2015 , Seminar “Prospek Investasi Pada Era
Masyarakat Ekonomi ASEAN “, STIE IPWIJA
Jakarta
Februari 2015 , Seminar “ Revolusi Mental Untuk
Meningkatkan Kompetensi dan Kinerja SDM “,
STIE IPWIJA Jakarta
Mei 2014 , Manajerial dan Kewirausahaan “ , STIE
IPWIJA Jakarta
2010 – Plaza Senayan Jakarta , Training
“ Customer Service Excellence “ by Marthen
Sumual as Facilitator
2010 – LP3i Jakarta , Design Graphic Course
( Photoshop , CorelDraw , Freehand )
2010 – LP3i Jakarta, Microsoft Office Course
1997 – 2001 Jakarta , English Course
“ Intermediate Level “

2. JOB DESC FOR WORKING PLACE
April 2015 - April 2016
Supervisor Customer Service - Operation
PT Bangun Jagakarsa - Grand Galaxy Park
Member of Agung Sedayu Retail Indonesia
ISO 9001 : 2008
Delegation and Briefing Team
Supervise Operation and Team
Make a Schedule Monthly
Report ( Daily , Weekly , Monthly )
Handle Complain , Stolen , Incident
Handle Lost N Found ( Process ,
Claimed & Disposal )
Support Team Operation
Update Tenant List System and
Operation
Contact Vendor for Equipment needed
Coaching , Counseling and Training
Analyst Data Traffic Customer and
Survey of Satisfaction from Customers
Development Business Strategy to
Branding Transportation likes Taxi and
Vallet
November 2014 - April 2015
Research Analyst and Data Entry
PROMOTAMA Consulting
Collect Data
Contact client for meeting
Analyst Data
Input Data and report
Arrange events for exhibition
Report of presentation for meeting
November 2013 – December 2014
Customer Care Leader – CS & Trainee
June 2013 - November 2013
Information Desk Leader - Marketing
PT LOTTE Shopping Avenue Indonesia
Delegation Team
Supervise Operation and Team
Make a Schedule Monthly
Report ( Daily , Weekly , Monthly )
Make a SAP billing
Handle Complain , Stolen , Incident
Handle Lost N Found ( Process ,
Claimed & Disposal )
Support Team Operation
Update Tenant List System and
Operation
Contact Vendor for Equipment needed
Coaching , Counseling and Training
Loyalty Program for Special MVG
Audit Service Staff

3. Thus, I submit this with the actual cv details, thank you for Your time and chances,
hopefully this can be a consideration for the needs of Your Company.
Best Regards,
Adhitya Jalapatisura
March 2011 – April 2013
Customer Service - Concierge
PT Grand Indonesia
Information Center
Loyalty Program
Call Center Hotline
Handling Complain
Escorting Program
Survey Competitor Mal
Lost N Found Report
Car Call Announcement
Helping Tenant Problem
Service Excellent
February 2010 – March 2011
Customer Relation Assistant Plaza Senayan
PT ISS Indonesia
Information Center
Handling Complain
Escorting Program
Lost N Found Report
Car Call – Paging Announcement
Service Excellent
Helping Tenant Problem