The interview begins with introductory questions about the candidate's previous work experience and motivation for the security guard role. It then moves to situational questions that assess how the candidate would respond to common challenges on the job. Knowledge-based questions evaluate the candidate's understanding of security procedures and responsibilities. Behavioral questions examine past examples of how the candidate handled difficult situations. The interview closes by allowing the candidate to ask their own questions.

1. Presented By: Abeer Alshebami
Supervision By: Dr. Taha Al-Mahbashi
The Hotel Paris study case
The new interview

2. Summary of the case
Competitive advantages:
The Hotel Paris’s competitive strategy is
“ To use superior guest service to
differentiate the Hotel of Paris
properties and thereby.
 Increase the length of stay
 Return rate of guests
 Boost revenues and profitability
The hotel did not have a formal
employment interview
program
Introduction :
The Hotel Paris International (Hotel
Paris). Starting as a single hotel in a
Paris suburb in 1990,Now it is a chain
of 9 hotels With 2 in France, one each
in London and Rome, and others in
New York, Miami, Washington,
Chicago and Los Angeles

3. The international hotel looking for:
Regrading the job analyses
Valet or door person
protects the place from threats of violence, assault attempts and
other risks. Controlling the entrance and departure of visitors
Providing detailed reports on daily activities and any incidents
that may have occurred .Testing security systems .
Security guard:
Front-desk clerk
focuses on check-ins, check-outs, and reservations. They
greet customers, answer phones, receive and deliver mail, and
assist with maintaining and ordering office supplies.
parks cars for guests at a hotel .Assist guests with moving
luggage and perform any other requested services .Also,
Welcoming guests

4. Behavioral Interview Questions
01
Job Knowledge Interview
Questions :
A series of job-related
questions that focus on how
the candidate reacted to
actual situations in the past.
02
Situational Questions :
03
Kind of questions that will be used in
the interview
A series of job-related
questions that focus on
relevant job experience
Also referred to as scenario
based interview questions are
they rely on hypotheticals
situations .
Situational Questions
Behavioral interview questions
Job Knowledge Interview Questions

5. Question one :
For the job of security guard or
valet develop 5 situational, 5
behavioral and 5 job
knowledge question with
descriptive good/average/poor
answers.
Security guard :
5 situational questions
5 knowledge questions
5 behavioral questions

6. 5 Knowledge questions
Security guard :
5 knowledge questions
What Are The Qualities That A
Security Guard Should
Possess To Be Effective?
Describe Your Daily Routine
As A Security Guard?
How Do You Stay Alert At
Work Especially During The
Night Shift?
What Are The Roles Of A
Security Guard?
What Do You Think Is The
Best Way To Improve
Employees’ Sense Of Danger?

7. 5 behavior questions
Security guard :
5 behavior questions
Have You Ever Dealt With Aggressive People
Before?
Describe A Time You Failed In This
Role And The Lesson You Learned...
What strategies would you use to
protect our facility, employees and
yourself?
Describe a time when you had to
collaborate with the police
What Major Challenges Did You Face During
Your Last Role? How Did You Handle It?

8. 5 situational questions
Security guard :
5 situational questions
What would you do if a visitor to your facility
resisted metal screening upon entering?
What would you do in a security emergency
and the hotel is having a crowded event ?
What steps would you take if you discover a
break-in or trespassing incident?
What would you do if you caught a your
colleague security officer sleeping on the job?.
How would you react if you felt that you were
in physical danger on the job?

9. Question two :
Combine your questions into a complete interview that you would
give to someone who must interview candidates for this job.
1. How would your previous employer describe you?
2. What is your favorite part of being a security guard?
3. Why should we hire you?
4. What motivates you to work in security?
5. What makes you want to protect people and property?
6. What questions do you have for us?