To build my career in a progressive organization, that will provide me exciting opportunities to learn more and utilize my skills. My key strength is my ability that serves to the best to keep up my company’s name.

1. 1 | P a g e C V
Curriculum Vitae
Lobna Musa Suliman Ali
Dubai, UAE.
Mobile: +971501935530
Email: lobnaa04@gmail.com
Objective:
To build my career in a progressive organization,that will provide me excitingopportunitiesto learn
more and utilize my skills.Mykey strength is my abilitythat servesto the bestto keepup my company’s name.

2. 2 | P a g e C V
UAE Experience:
Trusted Systems Consultancy
Currently working as Assistant General Manager
Job responsibilities:
 ERP
 Supervise the day-to-daytaskassignments.
 Recruiting,training,coaching,monitoringperformance,andadministeringprogressive discipline.
 Monitoringthe company'scash flow.
 Oversee cashmanagementproceduresandreporttrendstothe GM.
 Obtainingdesignatedcompetitors’sale andlease prices.
 Utilize reportstoensure the company’sprofitability.
 Value company'sassociatesthroughcelebrationandrecognition.
 Ensure the 24/7 executionof all customerservice programsandprocesses.
 Communicate withthe managerregardingcustomerservice issuesandconcerns.
 Contactingcustomers,suppliers,employeesandgovernmental parties.
 Supervising,motivatingemployees,engineers,contractorsandsub-contractorsongettingthe work
done bothin office andon-sites.
 Negotiatingwithcustomersforclosinggreatdeals.
 Monitoringthe customers'installmentsandpayments.
 Dealingwithclientsdirectly.
 Gettingdealswithadvertisingcompany's.
 Problemsolvingandprovidingbusinesssolutions.
 Responsible forcollectingservice chargesforbuildingmaintenance.

3. 3 | P a g e C V
Dubai Smile Dental Center
Worked as receptionist, Insurance coordinator & in charge of the service recovery April,2015 to
April,2016.
Job responsibilities:
 An insurance coordinator usually works with a wide range of people. Often, people in this position work
in medical or dental offices, or for other organizations in which insurance is used. One of the main
duties of an insurance coordinator is to make sure that all of the involved parties provide correct
information, and that the information is disseminated in a timely manner.
Since an insurance coordinator works with many people and departments, communication is usually an
essential skill for the job. He or she must be able to communicate with insurance companies, insured clients,
staff, and departments such as human resources, marketing, or operations. Sometimes, coordinators have to
resolve issues and act as a bridge between insurance companies and patients.
Besides working with employees within the company, insurance coordinators may also assist patients or clients
with insurance information. They should be available to answer questions and help clients fill out necessary
forms. They are sometimes responsible for resolving disputes that patients may have about insurance
payments.
 Another part of the job is to manage and send claims to insurance companies for payment. Once the
payment from the insurance company is collected by the insurance coordinator, an additional invoice is
sent to the patient if additional money is owed.
 Maintaining current knowledge of regulations and laws related to the insurance industry is another duty
of the insurance coordinator.
 In addition to knowledge of the laws, insurance coordinators should be familiar with the guidelines and
procedures related to insurance within the specific company.
 Maintaining records is another part of an insurance coordinator's job.
Crowne Plaza Deira (IHG)

4. 4 | P a g e C V
Workedas Safety &Securitycoordinator from 20/10/2013 to 20/1/2015
Job responsibilities:
FINANCIALRETURNS:
 Ensure that any materials/itemscarriedoutof the hotel premiseshave permittedpasses.
 You will reportloss,theftandsafetyincidentsinvolvingguests,employeesand/orhotel lossandsafety
exposure intimelymannertoprevent/minimizethe lossfromtheftandothersafetyriskorlitigation
againstthe hotel.
 Control accessintostaff entrancesandGoods ReceivingHOHareas(IDchecks,maintenance of logs,key
control,and randomsearches).
PEOPLE:
 You will ensure thatyouare safe and secure duringthe joborderto be able to ensure the safety
and securityof hotel guestandstaff andbuilda goodrapport withall hotel colleagues.
 Develop yourpersonal developmentplanandsetgoals,track yourprogresswithyourmangerand
your sayin ESPS.
GUEST EXPERINCE:
 The primaryresponsibilityof the hotel securityofficeristoOBSERVEto REPORT only!Underno
circumstance isa securityofficerauthorizedtoinitiate anyformof physical contactwithany
personunlessspecificallyauthorizedinlaw.SecurityOfficersshouldnottouchorphysically
restrainanypersonunlessthe officerisinthreatof immediateinjury.
 Maintainan overtpresence withinthe publicareas(lobbyandguestfloorsetc) todeterthose
withill intentandprovide areassurance togusts.
 Interactwithguestsinprofessionalandcourteousmanners,solicitfeedbackandbuild
relationships.

RESPONSIBLE BUSINESS:
 Ensure the safetyandsecurityof guest,staff,visitorsandcontractorsby effectivelysupervisingall
safety& securityofficerandsystemsinordertocontrol risksthat face the hotel.
 Playan active role inthe greeninitiativesandcommunityprojects.
CERTIS COMPANY

5. 5 | P a g e C V
Workedas RECEPTIONIST IN CITY TOWER 2 (Emirate Towers)2012-2013
RESPONSIBILITIES:
 Receive callsfromcustomersandtransfertothe liable person
 Receive all incomingcourierwiththe knowledge of the consignee
 Schedule meetingroomsforall the employees
 Ensure all outgoingcouriersare pickedupby the endof day
 Informedthe buildingmaintenance companyif anyof the facilitiesare notworking
 DeliverFirstClassCUSTOMER SERVICE
 Takingcare of staff discipline andcreate goodenvironment
 Assistpatients/visitorstherebydeliveringfirstclasscustomerservice
Qualifications:
 UAE Driving license 2016
 Al Salam Institute Photoshop Jun 2015.
 Purchasing & Receivingcross training Jun 2014.
 First Aid Certificate 14 May 2014.
 Certificate fromDubai Police General H.Q(Department ofProtective Systems) 2013.
 Diploma Certificate ofprofessional office incomputer2010.
 Diploma Certificate fromSudan Universityof science and technologyincivil engineering2008.
 High school AhmedBasheerALabady 2004.
 Basic school NuseebaBentKaab 1999 to 2000.

6. 6 | P a g e C V
Extra Qualifications:
 Budgeting course. (IHG- HARVAD Academy).
 Finance Essentials course. (IHG- HARVAD Academy).
 Coaching course. (IHG- HARVAD Academy).
 Career management course. (IHG- HARVAD Academy).
 Time management course. (IHG- HARVAD Academy).
 Team leadership course. (IHG- HARVAD Academy).
 Strategic thinking course. (IHG- HARVAD Academy).
 Decision making course. (IHG- HARVAD Academy).
 Leading and motivating course. (IHG- HARVAD Academy).
 Change management course. (IHG- HARVAD Academy).
 Project Management course. (IHG- HARVAD Academy).
 Managing health & safety training.
 IHG Travelers Safety course.
 Foundation health & safety course.
 Foundation food safety course.
 Hotel security manager course.
 Security awareness for duty manager training.
 General fire training.
 Managing fire safety training.
 Guest relation & service recovery course.
 Guest contact course.
 IHG Reward club compliance course.
 IHG ROM training for hotels and hotel Operation.
 IHG The way of sales Introduction course.
 PIC-Understanding PIC Compliance course.
 Data privacy course.
 Introduction for information security training.
 Leading In Crisis course.
 IHG Managing of Leisure Safety course.
 IHG anti- bribery course.
 Guest connect e Guides course.
 Handling credit card course.
 BRILIANT BASICS course.
Languages:
 English - Speaking,Reading&Writing.
 Arabic - MotherTongue.

7. 7 | P a g e C V
COMPUTER SKILLS:
English,Arabictyping.
MicrosoftOffice.
InternetBrowsing-Mail.
FMC MaterialsControl.
Opera.
Personal Details:
 Name Lobna Musa Suliman.
 Father's Name Musa Suliman Ali.
 Date of Birth 07/11/1985.
 Religion Muslim.
 Gender Female.
 Marital status Single.
 Nationality Sudanese.
 Passport no PO 1465021.
 Visa status Residence.
Yours Faithfully
(Lobna Musa)