1. Our History
• Established in SA in 1964.
• Security & Investigations
• Reduce loss and increase profitability.
• 51 years experience in South Africa.
• Specialised loss prevention
2. About Us
• Permanent employees (no casuals, no temps or self employed).
• Employees thoroughly screened.
• PSIRA registered
• Provisions (COID, UIF, Provident fund, Study Leave)
• Career path from Security Officers up to Director level.
• Registered with ECR / CGCSA.
• We are value added supplier with a level 2 BEE rating.
3. Our Services
“We work in partnership,
blending manpower,
technology and intelligence
to provide total client
satisfaction with
demonstrable return on
security investment”
Security
Officers
System
Checkers
Hot Product
Controllers
CCTV
Store
Detectives
Truth
Verification
Undercover
4. Security Officers
• There are over 6000 registered security companies.
• Crimes are usually committed by someone you trust.
• Do you want someone looking after you who may be a
criminal, illegal immigrant, casual worker or is not
registered?
• Make sure your Security Officer has the credentials to be
there in the first place……
• We service retail, manufacturing, distribution, corporate
and residential clients.
• Security Officer are highly trained to your specific
requirements including fire and first aid training.
5. Security Officers
Are South African citizens.
Are permanently employed (no casuals).
Are financially and criminally scanned.
Are rotated regularly.
Are trained for each assigned position.
Security Officers Graded A to D as per PSIRA specifications and training levels
PSIRA Confirmation
Literacy Tested
Periodic Polygraph
Criminal Record (AFIS)
Nationality Checked
Polygraph (AVSApro)
6. Loss Control
Consulting, risk analysis and loss control services.
Prevent business loss by 80% without frustrating your shoppers or
customers. Solutions designed from the shelf backwards, eliminating the
need for defensive merchandising……
Robust systems and compliance to remove the opportunity for malicious
shrinkage to occur…….no silver bullets required.
Good shrinkage follows good management.
Root cause analyses (data mining) to pin point where, what and why.
“Sell More Lose Less”.
7. Understanding Shrinkage
Silver Bullets • Technology based
• EAS tagging
• Honeymoon Period (3-6months)
Developing end-to-end solutions
Supplier
Fraud, 10%
Shoplifting,
12%
Process
Failure, 32%
Staff Theft
46%
Perceived Cause of Shrinkage
ECR Global Theft Barometer
8. System Checkers
Receiving is the most vulnerable area. This high traffic area is often
responsible for more shrinkage than any other department. System
Checkers will enforce:-
• Unauthorised
Access
• Stock Removal
• Mixed Stock
• Incorrect
Consignments
• Short Deliveries
• Dummy Stacking
• Collusion
Backdoor
• Inaccurate
Returns
• Duplicate Invoicing
• Inaccurate Capturing
• Paper Shrink
Developed By Lodge for key retailers in 1990
9. Hot Product Controllers
Secure
Delivery
Fast
Tracking
Secure
Storage
Shelf
Replenish
Daily
Counts
Measure
& Adapt
Improve handling process of hot products
Secure storage
Accountability
Replenish at rate of sale
Improve on shelf availability [OSA]
What is measured is managed
Low risk solution for high risk products
The first security provider to implement a balanced
approach that secures the supply chain and
improves the handling of shrinkage sensitive
products from receiving to shelf.
HPC’s started in 2002, ECR Best Case Study 2007, endorsed by Procter & Gamble
10. LPAP [Loss Prevention Awareness Program]
Less subjective
Instant reporting
Skip logic fault resolution
Picture verification
Alerts by store & by department
Identification of potential risk
Collation & comparative feedback
Device
Store
Assessment
RPN Score
Risk
Reporting
Awareness
Developed By Lodge 2012, Patent No. 2012/07737
We designed a web based site assessment
program using algorithms to identify root causes:-
11. Test Purchasing
Providing test purchasing in South Africa for
over 50 years and continue to actively support
our clients with independent testing and
analysis of their purchasing process, staff
compliance, customer service and shopper
based feedback.
Compliance
• Adherence to procedure
• Sales Floor
• Point of sale
Service
• Interaction
• Ability & product
knowledge
• Service orientation
Shopper
• Environment
• Accessibility
(navigation)
• Product Availability
Integrity
• Providing opportunity (not coerced)
• Discount / short of money
• Collusion
All test shoppers equipped with conceal digital
surveillance cameras providing 8hrs recording
data for all transactions.
12. Truth Verification
Truth Verification services without the negativity usually associated with this method of testing.
We seek out the truth by eliminating honest staff from further investigation.
Examiners are certified with the Polyvsa Institute of South Africa and the Polygraph and Voice Stress Association of South Africa.
Specific
Periodic
Pre-Employ
Determine if anyone is
directly or indirectly
involved
Identify any abuse or
dishonesty whilst in
your employment
Information not
revealed during normal
interview or screening
All tests are conducted for your specific industry, without prejudice and only
on a consensual basisTesting
13. Capturing crime specific events, exposing dishonest workers
and lack of compliance to procedures.
Off-Site
Covert
Overt
CCTV
CCTV Viewers
Wireless or ADSL
Hard-drive Uplifts
Till Overlay System
Pin-pointing dishonesty POS
Transgressions
Plug & Play
Fixed or Roving Systems
Internal & External
Analogue and HD
Incident Specific Monitoring
Staff Compliance Alerts
Our holistic CCTV
approach, also guarantees
that our systems are
utilised to their full potential,
providing you with the
flexibility to focus on your
hot spots within your
organisation at any given
time
14. Store Detectives
Distraction
Snatch &
Run
Group Theft
Shop & Drop
Dirty Bag
Conceal
Stacking
Opportunist
• Individual
• Can Be Anyone
• Impulse
• Risk / Reward
• Excitement
Professional
• Groups
• Certain Products
• Sweep the shelf
• Illicit market
“Remember Prevention is better than a false arrest”
• Radio Earpiece link
• If In Doubt………Prevent
• 100% Sure
• Total Visual
• Never Accuse
• Arrest After Exiting Store
Stop
Stop
Stop
Stop
Stop
Stop
Shoplifting
Store
Detective
15. Undercover “We would all do things differently if only we knew better.
Learn what’s going on……..with Undercover”
• Covert operation service is designed to identify internal theft syndicates,
employee negligence and lack of compliance.
• Agents trained to gain trust in order to obtain inside information.
• Obtain evidence for criminal prosecution or labour related dispute.
• Agents are trained to fully understand your operations and to blend in at
all levels of your organisation.
• Providing you with the knowledge and understanding that puts you in
the position to prevent and minimise loss.
Lodge Undercover
16. Certification
BEE Rating Level 2 Contributor
Registration Number 1999/017576/07
PSIRA Registration Number 639181
CGCSA Registered Number 9206509
Subsidiary And Associated Companies:-
• ShrinkWise Proprietary Limited 2013/103690/07
