1. Abd Elrahman Ahmed Elsayed Elheweery
90, 2nd district , 6 of October, Cairo
Mobile: +201021112776
E-mail: eng_abdelrahman_2007@yahoo.com
Personal Data:
Date of birth : march 3 rd, 1986
Nationality : Egyptian.
Marital Status : Married.
Military Service status: Exempted.
Education:
*September 2007-June 2008: Information Technology Institute (ITI) student, Computer
Network major.
Qualification : B.Sc. of communication and electronics Engineering - 2007
(Faculty of Engineering - Tanta University).
Graduation Grade : Good (72.24%).
Graduation Project : Biomedical engineering.
Project Grade : Excellent.
Languages skills:
Arabic : Mother tongue.
English : Very good.
Certificate :
• ITIL Foundation (2011 edition)
• CCNP Routing and Switching.
• Cisco certified network associate (CCNA 640-802).
• Configuring windows vista client (70- 620).
2. • Windows server 2008 network infrastructure, configuring (70-642).
• Windows server 2008 application infrastructure, configuring (70-643).
• Managing and maintaining a Microsoft windows server 2003 environment
(70-290).
Technical Courses (Not Certified) :
• Project management Principles
• CISSP
• AIX 5L Basics (AU13). (ITVALLEY)
• AIX System Administration I: Implementation (AU14GB). (ITVALLEY)
• AIX System Administration II: Problem Determination (AU16GB). (IT-
VALLEY)
• Overview of AIX TCP/IP Communications (AU07GB)
• Linux Fundamentals.
• Linux Red Hat Enterprise edition 5.
• Linux System Administration.
• Linux TCP/IP Administration
• Linux Integrating with Windows (Samba) (LX261AGB)
• Linux As A Web server (Apache)
• Caching over Linux (Squid, Squid Guard).
• IBM Lotus Domino 7 System Administration Operating Fundamentals
(L7750CGB).
• Building System Admin Infrastructure With IBM Lotus Domino 7
(L7760CGB).
• Managing Servers And Users With IBM Lotus Domino 7 (L7770CGB).
• Configuring Domino 7 Web Servers (L7780CGB).
• Tivoli Storage Manager 5.3: Implementation.
• Tivoli Storage Manager 5.3: Administration.
• Overview of Tivoli NetView.
• Overview of Netcool/omnibus
• CCNA (640-802) course. (New Horizon Academy)
• TCP/IP protocol suite.
• Fundamentals of Wireless Networks.
• Network Security Fundamentals.
• Network Management.
• Microsoft windows vista.
• Windows Server 2003.
• Active Directory.
• MS Windows Server 2003 Network Infrastructure.
• Database fundamentals, operating system concept, internet skills.
work experience :
• Working in SATYAM COMPUTER SERVICES (Egypt Branch) in the infra-
structure management services (IMS) team from 1st of July 2008 to May 2009.
• Working in IBM WTC-Egypt Branch as:
• IT Specialist (Network & Servers) from June 2009 to June 2013.
3. • IGA MEA Network Focal point from July 2013 to present.
• Service Manager from June 2014 till present.
Job Responsibilities:
• Service Manager for Algeria, Egypt, Morocco, Pakistan, Saudi Arabia and
Tunisia
• Owning Network Sev 1 & 2 issue from occurrence to resolution
• Ensure that RFO/RCA is received for each sev 1 issue
• Ensure that preventive/corrective actions were taken to avoid the re-
occurrence
• Report Incidents to higher management/CIO on weekly / monthly basis
• Create Trend analysis report for repetitive Incident
• Ensure that Service Management is adding value for business
• Review, Assess, evaluate andAuthorize changes affecting IT infrastruc-
ture in my countries.
• IBM Global account (IGA) MEA Network Focal point.
• Focal Point for Internal Infrastructure project in MEA.
• Responsible for IBM Data Network Infrastructure.
• Responsible for internal AIX and Windows servers.
• Egypt IT Security Focal Point.
• Building Network Infrastructure For IBM new locations.
• WAN Monitor using Ntopng open source software.
• PSM analyst.
Technical Skills:
• Experienced in Linux, AIX and Windows operating sys-
tems.
• Ntopng Monitor Tools.
• Multi Router Traffic Grapher (MRTG).
• Cisco Routers and switches Configuration.
• Familiar with ASA Firewall.
Personal Skills:
• Strong Communication Skills and good sociable.
• Good analytical and Problem-solving skills.
• Ability to learn new technologies and sciences.
• Team Work Orientation and High leadership skills.
• Hard worker and Work under Stress.
• Ambitious, self – motivated and self-confident.
Soft skills courses:
• Communication skills (Canadian training center).
• Presentation skills (PMEC).
