The document provides tips for effective customer handling techniques. It emphasizes the importance of listening to fully understand customers' problems before attempting to solve them. It also stresses having patience during problem solving, prioritizing critical issues, and maintaining a calm and pleasant attitude when interacting with customers. Proper documentation and tracking of customer projects and issues is also recommended.

1. CUSTOMER
HANDLING
TECHNIQUE

2. Things to keep in mind

3. Listen
‘’Listening is often the only thing
needed to help someone”
Always listen to others when they
talk. Most of the times the solution to
their problems can arrive in your
mind itself when you listen carefully .
To give a solution we first need to
understand the problem.

4. Patience
“HAVE PATIENCE ALL THINGS ARE
DIFFICULT BEFORE THEY BECOME
EASY”
PATIENCE WITH PROBLEM
SOLVING MEANS TAKING THE TIME TO
UNDERSTAND A PROBLEM,
DEVELOPING A PLAN
TO SOLVE THE PROBLEM. BEING
PATIENCE IS REWARDING ALWAYS .
FIRST THING IN DIFFICULT TIMES BE
PATIENCE AND GET SOME TIME TO ACT
AND NEVER PANIC.

5. Fix the immediate
problem / Prioritize
your work
Identify the critical issue or a
problem when supporting the
client .
Once you can fix the critical
issues you generally buy
sometime to act on the other
problems.
Financial loss in anyway is
always considered to be the
critical issue in our line of
business .

6. Punctuality

7. Identifying the right persons
to handle

8. Getting to the root

9. Calm and pleasant attitude

10. Documents and Project
tracking

11. Conclusion

12. Thank you